Operations Management
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Operations Management
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Skills you'll gain
- Organizational Strategy
- Operational Efficiency
- Process Management
- Process Improvement
- Operations
- Operational Analysis
- Operational Performance Management
- Workflow Management
- Administration
- Operations Management
- Strategic Decision-Making
- Process Improvement and Optimization
- Performance Improvement
- Capacity Management
- Process Design
- Inventory Management
- Process Analysis
- Inventory Control
- Business Operations
- Business Process Improvement
Details to know
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There are 4 modules in this course
Tailored for operational and administrative professionals with a foundational understanding of process management and decision-making in business environments, this course invites you to discover the point where business dreams become operational. It explores how key operational decisions are linked to organizational strategy, teaches you to identify and design critical processes, and helps you master the management of flows, service times, and inventories to turn operations into tangible results. By the end of the course, participants will be able to connect everyday operational tasks to the organization’s goals, ensuring efficient workflows and tangible improvements in day-to-day activities.
Welcome to the introductory operations module! In this module, we will discover aspects of how operations work, what are the key decisions to be made and how they relate to the organization's strategy. By the end of the course, participants will be able to apply a framework for operations management in their own company or department.
What's included
9 videos10 readings1 assignment
9 videos•Total 30 minutes
- Welcome to IESE Business School: A Remarkable Story•2 minutes
- Introduction to What are Operations•1 minute
- What are operations and what does their management involve?•3 minutes
- The triple promise•6 minutes
- Examples of the triple promise•3 minutes
- Operations compass•7 minutes
- Structure of operations - Part 1 •3 minutes
- Structure of operations - Part 2•2 minutes
- Conclusion of the module Introduction to Operations Management•2 minutes
10 readings•Total 46 minutes
- Discover the course structure•5 minutes
- Meet the professors behind this course•10 minutes
- 🧠 Remember•2 minutes
- 🧠 Remember•5 minutes
- 💡 Consider•3 minutes
- The triple promise and the operations compass•3 minutes
- 💡 Think for a minute•5 minutes
- 🧠 Remember•5 minutes
- 🧠 Remember•3 minutes
- 📌 Take away •5 minutes
1 assignment•Total 30 minutes
- Test: The Operations Compass•30 minutes
This module will allow you to identify the critical processes of a company, understand which activities add value, and decide the right sizing of the resources needed to operate.
What's included
5 videos5 readings1 assignment
5 videos•Total 16 minutes
- Introduction to Process Analysis•1 minute
- The elements of a process•7 minutes
- Fundamental process variables•2 minutes
- Fundamental process variables - Interpretation•5 minutes
- Conclusion of the module Process Analysis•1 minute
5 readings•Total 24 minutes
- 💡 Reflect•10 minutes
- 🧠 Remember•3 minutes
- 💡 Consider•3 minutes
- 🧠 Remember•3 minutes
- 📌 Take away •5 minutes
1 assignment•Total 30 minutes
- Test: Key Operational Metrics•30 minutes
In this module, you will understand how capacity, demand patterns and, above all, the priority we give products and customers affect times.
What's included
16 videos17 readings1 assignment
16 videos•Total 87 minutes
- Introduction to the module Flow and Queue Management•4 minutes
- Throughput time•7 minutes
- Analysis of throughput time•3 minutes
- The seven components of throughput time•5 minutes
- Simulation - Situation 0•5 minutes
- Simulation - Situation 1•5 minutes
- Simulation - Situation 2•5 minutes
- Simulation - Situation 3•5 minutes
- The Utilization Law•14 minutes
- Advantages of aggregation•8 minutes
- Hybrid systems•5 minutes
- Method 1 - Times•6 minutes
- Method 2 - WIP or queues•2 minutes
- Method 3 - Build-up curves (Input/Output)•7 minutes
- Little's Law•5 minutes
- Conclusion of the module Flow and Queue Management •2 minutes
17 readings•Total 76 minutes
- 💡 Consider•10 minutes
- The impact of variability - Introduction•2 minutes
- Analysis of Situation 0 •5 minutes
- Analysis of Situation 1•5 minutes
- Analysis of Situation 2•5 minutes
- Analysis of Situation 3•5 minutes
- 🧠 Remember!•3 minutes
- Queue system design - Introduction•5 minutes
- 💡 Consider•10 minutes
- 💡 Consider•3 minutes
- 🧠 Remember•3 minutes
- Addendum: Measurement of waiting times and queues - Introduction•1 minute
- Method 1. Conclusions - Times•5 minutes
- Method 2. Conclusions - WIP or queues•2 minutes
- Method 3 Conclusions - Build-up curves (Input/Output)•5 minutes
- 🧠 Remember•2 minutes
- 📌 Take away•5 minutes
1 assignment•Total 30 minutes
- Test: Exploring Impacts on Work-in-Progress, Queues, and Working Capital•30 minutes
In this module, you will learn what inventories are, as well as some of the key aspects involved in managing them efficiently.
What's included
9 videos7 readings1 assignment
9 videos•Total 38 minutes
- Introduction to the module Inventory Management•2 minutes
- Queues and inventories: same phenomenon, different solutions•2 minutes
- Impact and cost of inventories•2 minutes
- Types of inventory•7 minutes
- Operating functions of inventories•9 minutes
- Key decisions in inventory management•4 minutes
- Factors that impact batch size•5 minutes
- Factors that affect safety inventory•4 minutes
- Conclusion of the module Inventory Management•2 minutes
7 readings•Total 20 minutes
- 🧠 Remember•3 minutes
- 🧠 Remember•2 minutes
- 🧠 Remember! •2 minutes
- 🧠 Remember•5 minutes
- 🧠 Remember•2 minutes
- 💡 Reflect•1 minute
- 📌 Take away •5 minutes
1 assignment•Total 30 minutes
- Test: Inventories•30 minutes
Instructors
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Reviewed on Oct 15, 2025
Good general intro. Content needs some tidying up.
Reviewed on Jul 21, 2025
Great content. Straight to the point. Also, really good graphic representations of all the topics.
Reviewed on Feb 10, 2026
I learned a lot from this subject, and Coursera really helped me gain more knowledge and understand many new things.
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