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URL: https://www.coursera.org/learn/generative-ai-in-support-and-maintenance-training

⇱ Generative AI in Support and Maintenance Training | Coursera

Generative AI in Support and Maintenance Training

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Generative AI in Support and Maintenance Training

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

2 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Automate software maintenance tasks using GenAI tools

  • Fix bugs and security issues more efficiently with AI

  • Analyze logs and recognize patterns for faster support

  • Enhance system knowledge management and reliability through GenAI

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments

Taught in English

Build your subject-matter expertise

This course is part of the AI-Powered Software Development Certification Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There is 1 module in this course

This beginner-friendly course explores how generative AI is transforming software maintenance and support across key areas like bug fixing, repetitive task automation, and log analysis. Learn to compare traditional and AI-driven support models, understand maintenance types, and apply GenAI tools for enhanced efficiency and security. Discover how AI automates issue resolution, supports pattern recognition, and improves knowledge management through hands-on demos and real-world use cases.

Basic understanding of software support or maintenance practices is recommended. By the end of this course, you will be able to: - Identify software maintenance types and their challenges - Use GenAI to automate repetitive tasks and bug fixes - Analyze system logs using GenAI for faster issue resolution - Improve knowledge management with AI-driven support tools - Apply hands-on demos to enhance long-term system reliability Ideal for developers, software engineers, and support teams enhancing maintenance workflows with AI.

Learn how Generative AI enhances software maintenance and support by automating repetitive tasks, fixing security issues, and streamlining log analysis. Understand key maintenance types, compare traditional vs. AI-driven approaches, and explore tools that boost efficiency. Gain hands-on experience with real-world demos and discover how GenAI improves knowledge management and long-term software reliability.

What's included

12 videos1 reading4 assignments

12 videos•Total 36 minutes
  • Learning Objectives•2 minutes
  • Software Maintenance and Support•3 minutes
  • Traditional vs. Generative AI Software Maintenance and Support•4 minutes
  • Popular Generative AI Tools for Software Maintenance and Support•4 minutes
  • Types of Software Maintenance•3 minutes
  • Key Aspects of Software Maintenance•4 minutes
  • Demo: Fixing the Identified Security Vulnerabilities Within the Code•4 minutes
  • Automating Repetitive Tasks with Generative AI and Its Benefits•3 minutes
  • Examples of Repetitive Coding Patterns Addressed by GenAI•3 minutes
  • Automated Log Analysis and Pattern Recognition•3 minutes
  • Role of Generative AI in Knowledge Management•2 minutes
  • Key Takeaways•1 minute
1 reading•Total 10 minutes
  • Course Syllabus•10 minutes
4 assignments•Total 85 minutes
  • Assessment for Generative AI in Support and Maintenance•40 minutes
  • Quiz on Introduction of GenAI in Software Maintenance and Support•15 minutes
  • Quiz on Fundamentals of Software Maintenance•15 minutes
  • Quiz on Applications of GenAI in Software Maintenance and Support•15 minutes

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Instructor

Simplilearn
87 Courses•77,899 learners

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Frequently asked questions

This course teaches how to apply Generative AI to automate software maintenance tasks, fix bugs, analyze logs, and manage support workflows using tools like GitHub Copilot and Notion AI.

It’s ideal for developers, software engineers, QA professionals, and support teams looking to integrate AI into their maintenance and support processes.

No. The course is beginner-friendly. A basic understanding of software maintenance or support practices is recommended.

You’ll be able to automate repetitive tasks, fix security issues, analyze system logs, and improve knowledge management using GenAI.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,