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Giving and Receiving Feedback in a Diverse Environment

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Giving and Receiving Feedback in a Diverse Environment

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Intermediate level

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1 week to complete
at 10 hours a week
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Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Initiate conversations to give feedback when needed

  • Explore ways to improve performance and relationships

  • Manage emotions and avoid unnecessary conflict

Details to know

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Assessments

19 assignments

Taught in English

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This course is part of the Diversity Leadership for Everyone Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
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  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

This course is the second of a series that will enable you to become an effective leader and advocate, both within and outside your organization, on issues related to diversity, equity and inclusion. In this course, you’ll explore various approaches to giving feedback and receiving feedback. Whether you are giving feedback about a colleague’s work performance or receiving feedback from your friends, this learning journey will help you hone your skills and practice the most effective ways to handle these often difficult conversations. You’ll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.

The simulations cover a wide range of situations in which issues related to giving and receiving feedback may arise, providing a safe space to practice difficult conversations and explore diverging perspectives. By the end of this course, you’ll be able to: • Initiate conversations to give feedback when needed • Communicate gaps between expectations and behavior • Propose paths forward to improve performance and relationships • Ask for feedback when you may not have met expectations • Explore ways to improve performance and relationships • Correct mischaracterizations of behavior or performance • Manage emotions and avoid unnecessary conflict The intended audience for this course is leaders, managers, team leads, team members, HR professionals, and others who interact in a team environment. The prerequisites for this course include experience interacting in a team environment, and any relevant experience either giving or receiving feedback to or from others.

This module explores techniques to initiate and engage in feedback conversations in a diverse workplace. Guided by a four-step framework, in this module you’ll learn how to clarify expectations, share factual observations about behavior, identify gaps between expectations and behavior, and suggest a path forward. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.

What's included

11 videos2 readings6 assignments2 app items1 discussion prompt

11 videos•Total 13 minutes
  • New Alignor's Giving and Receiving Feedback in a Diverse Environment Course: Introduction Video•3 minutes
  • Giving Feedback in the Workplace•3 minutes
  • Be Clear About Expectations•1 minute
  • Share Factual Observations About Specific Behavior•1 minute
  • Communicate Without Being Judgmental •1 minute
  • Avoid Shaming Language•1 minute
  • Welcome to Alignor's Relationships Lab•2 minutes
  • Focus on Gaps Between Expectations and Behaviors•1 minute
  • Identify the Path Forward•1 minute
  • Suggest an Approach and invite Feedback•1 minute
  • Both Expectations and Behavior Can Be Adjusted•1 minute
2 readings•Total 20 minutes
  • Syllabus: Giving and Receiving Feedback in a Diverse Environment•10 minutes
  • Negotiating Life: Practice Active Listening as a Way to Manage Stress•10 minutes
6 assignments•Total 250 minutes
  • Module 1 Assessment•30 minutes
  • ‘Giving Feedback in the Workplace’ Reflection •10 minutes
  • ‘Share Factual Observations About Specific Behavior’ Reflection •10 minutes
  • 'Negotiating Life: Practice Active Listening as a Way to Manage Stress’ Reflection•10 minutes
  • ‘Suggest an Approach and invite Feedback’ Reflection•10 minutes
  • ‘Giving Feedback That Works’ Reflection•180 minutes
2 app items•Total 30 minutes
  • Relationships Lab: Initiating a conversation to give feedback•15 minutes
  • Relationships Lab: Giving Feedback That Works•15 minutes
1 discussion prompt•Total 10 minutes
  • Fellow Learner Introductions•10 minutes

This module examines methods to give feedback to friends in a diverse environment. In this module, you will learn how to apply a simple, proven four-step framework for giving feedback to friends, including clarifying shared expectations, sharing factual observations, recognizing gaps between shared expectations and behavior, and suggesting a path forward that resolves issues collaboratively and strengthens relationships. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests. . You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.

What's included

9 videos2 readings6 assignments2 app items

9 videos•Total 8 minutes
  • Giving Feedback to Friends•3 minutes
  • Be Clear About Shared Expectations•1 minute
  • Share Observations About Specific Behavior•1 minute
  • Communicate Without Judging•1 minute
  • Avoid Lanuage that Shames•1 minute
  • Focus on Gaps Between Shared Expectations and Behaviors•1 minute
  • Identify the Path Forward Together•1 minute
  • Suggest an Approach and Invite Dialogue •1 minute
  • Discuss Your Mutual Expectations•1 minute
2 readings•Total 20 minutes
  • Negotiating Life: Sticking with the Basics•10 minutes
  • Negotiating Life: What You Can and Cannot Control•10 minutes
6 assignments•Total 80 minutes
  • Module 2 Assessment•30 minutes
  • ‘Negotiating Life: Sticking with the Basics’ Reflection•10 minutes
  • ‘Share Observations About Specific Behavior’ Reflection•10 minutes
  • ‘Initiating A Conversation To Give Your Friend Feedback’ Reflection•10 minutes
  • ‘Suggest an Approach and Invite Dialogue’ Reflection•10 minutes
  • ‘Giving Feedback Your Friends Will Accept’ Reflection•10 minutes
2 app items•Total 30 minutes
  • Relationships Lab: Initiating A Conversation To Give Your Friend Feedback•15 minutes
  • Relationships Lab: Giving Feedback Your Friends Will Accept•15 minutes

This module addresses ways in which you can work with others to get help and solicit feedback, both inside and outside the workplace. In this module, you'll explore steps and tips to follow to get help from others, make strategic decisions about confronting others, and receive valuable feedback that can improve both your workplace performance and your relationships. You'll learn by playing games (realistic simulations) in which animated characters challenge you to understand their perspectives and interests.

What's included

9 videos2 readings7 assignments3 app items

9 videos•Total 16 minutes
  • Be Clear About Your Reasons For Confronting Others•1 minute
  • Finding A Path Forward That Resolves Conflict•3 minutes
  • Seek All Relevant Information Before You Decide What To Do•1 minute
  • Explain Clearly What You Are Proposing•1 minute
  • It Can Be Difficult To Ask For Help•1 minute
  • Speak To The Other Person's Interests•1 minute
  • 3-Step Model To Prepare For Negotiations•4 minutes
  • Case-Study - Holding Team Members Accountable•3 minutes
  • Active Listening Really Is Active•1 minute
2 readings•Total 20 minutes
  • Alignor Giving and Receiving Feedback Checklists•10 minutes
  • Feedback Key Points Summary•10 minutes
7 assignments•Total 125 minutes
  • Module 3 Assessment•30 minutes
  • End-of-Course Final Assessment (Graded)•45 minutes
  • ‘Seek All Relevant Information Before You Decide What To Do’ Reflection•10 minutes
  • ‘Alignor Giving and Receiving Feedback Checklists’ Reflection•10 minutes
  • ‘Soliciting Feedback At Work’ Reflection•10 minutes
  • ‘Active Listening Really Is Active’ Reflection•10 minutes
  • ‘Feedback Key Points Summary’ Reflection•10 minutes
3 app items•Total 45 minutes
  • Relationships Lab: Considering whether to act on a difficult situation•15 minutes
  • Relationships Lab: Soliciting Feedback At Work•15 minutes
  • Relationships Lab: Asking a friend for feedback•15 minutes

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