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URL: https://www.coursera.org/learn/google-build-customer-loyalty

⇱ Build Customer Loyalty | Coursera


Build Customer Loyalty

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Build Customer Loyalty

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Gain insight into a topic and learn the fundamentals.
5.0

24 reviews

Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
5.0

24 reviews

Beginner level

Recommended experience

3 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Identify common strategies for building customer loyalty in e-commerce.

  • Successfully manage client relationships and measure satisfaction.

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

3 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Google Digital Customer Engagement Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

In this course, you will learn about the importance of loyalty in e-commerce and explore how to build strong customer relationships. You’ll explore techniques for retaining customers, such as offering loyalty programs, practicing dynamic remarketing, and implementing post-purchase follow-ups. You’ll also find out how to measure customer satisfaction.

By the end of this course, you will be able to: - Identify common strategies for building customer loyalty in e-commerce - Understand how to measure customer satisfaction through surveys - Use client relationship skills to communicate with customers

You will learn about the importance of loyalty in e-commerce and explore strategies such as rewards programs and dynamic remarketing.

What's included

4 videos1 reading1 assignment

4 videosβ€’Total 14 minutes
  • Developing customer loyalty onlineβ€’1 minute
  • Introduction to customer loyalty β€’5 minutes
  • Rewards programs β€’7 minutes
  • Dynamic remarketing β€’2 minutes
1 readingβ€’Total 8 minutes
  • Case study: How Wayfair uses email marketing for personalizationβ€’8 minutes
1 assignmentβ€’Total 8 minutes
  • Test your knowledge: Loyalty, remarketing, and rewards β€’8 minutes

You will explore how to build strong customer relationships. You'll learn how to implement post-purchase follow-ups and measure customer satisfaction.

What's included

3 videos2 readings1 assignment1 plugin

3 videosβ€’Total 17 minutes
  • Post-purchase follow-up methods β€’5 minutes
  • Survey customers and ask effective questions β€’6 minutes
  • How to provide excellent customer serviceβ€’6 minutes
2 readingsβ€’Total 12 minutes
  • Activity Exemplar: Write a customer satisfaction surveyβ€’4 minutes
  • Measure customer satisfaction β€’8 minutes
1 assignmentβ€’Total 30 minutes
  • Activity: Write a customer satisfaction survey β€’30 minutes
1 pluginβ€’Total 30 minutes
  • Identify: Review customer feedback and measure satisfactionβ€’30 minutes

You will review everything you’ve learned and take the final assessment.

What's included

1 reading1 assignment

1 readingβ€’Total 10 minutes
  • Wrap-upβ€’10 minutes
1 assignmentβ€’Total 50 minutes
  • Course 6 challenge: Develop customer loyalty online β€’50 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Google
386 Coursesβ€’16,905,595 learners

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Reviewed on May 26, 2026

Walks you through each category with quizzes and interactive items between for memory retention!

Frequently asked questions

Digital marketing is about connecting people and brands online. Digital marketing uses social media, display advertising, email, search engines, and other online channels to attract and engage customers, encourage them to make purchases, and build customer loyalty. 

E-commerce refers to the trading of goods and services over the internet. E-commerce uses online platforms to buy and sell products and services, which includes designing an online store, crafting product listings, conducting market research, fulfilling orders, and analyzing store performance.

Digital marketing and e-commerce specialists perform a variety of tasks related to advertising and selling online. Different companies define these roles in various ways, but there is often overlap between them. Some common responsibilities include planning and creating ads and other content for websites, social media, and email; optimizing content for search engines; analyzing data to gain marketing insights; managing online stores; and creating and updating product listings.

During the pandemic, hiring for digital marketing and e-commerce related jobs boomed as more businesses moved onlineβ€”between February and April 2020, e-commerce grew more than it had in the previous decade. Research shows that there were 40,000+ digital marketing and e-commerce job openings in the past 12 months in the U.S., and the number of available roles is projected to grow in the coming years. The rise of automation, machine learning, and new technologies in e-commerce and digital marketing means candidates will be expected to demonstrate knowledge in the use of digital technologies, which is currently a skills gap that leaves roles unfilled. People can prepare for jobs in these fields through this new entry-level Google Career Certificate.

Digital marketing and e-commerce share many of the same tools. Learners will be able to gain knowledge in tools and platforms including social media platforms, social media marketing, email marketing frameworks, customer journey mapping, audience segmentation, marketing funnel, and finally, SMART, SWOT and PESTLE frameworks.

No prior experience with design or specific tools is required. All you need is an interest in creating great user experiences for apps, websites, and physical products!

We highly recommend completing the courses in the order presented because the content in each course builds on information learned from earlier lessons. This is the sixth course in a series of six courses that make up the Google Digital Customer Engagement Specialization.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,