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⇱ Healthcare Quality Improvement and Decision-Making | Coursera

Healthcare Quality Improvement and Decision-Making

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Define key quality improvement theories and best practices within healthcare organizations

  • Identify and use key analytical techniques commonly employed in quality science and decision-making

  • Employ tools to assess the culture of safety within healthcare organizations

  • Recognize the role of safety systems and improvement strategies, communication, and teamwork within healthcare organizations

Details to know

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Assessments

9 assignments

Taught in English

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This course is part of the Leadership for Healthcare Professionals Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

Driving meaningful change requires healthcare leaders who can identify the key decisions necessary to turn these goals into reality. “Healthcare Quality Improvement and Decision-Making” gives you the tools to develop quality improvement initiatives and drive a culture of safety and high reliability in healthcare organizations. You'll master key concepts around quality improvement and learn to think decisively about developments within your organization, team, and healthcare more broadly. Additional key concepts include a culture of safety, where you will dive into key methodologies to ensure that, as a leader, you are developing a welcoming and innovative environment. The course features a range of activities designed to help you apply your learning, including creating project charters, analyzing errors in a healthcare case study, exploring the most efficient project management methods, and conducting a plan-do-study-act analysis. Through applied learning, case study application, and culture of safety learning, you'll sharpen your ability to question, plan, and improve quality effectively in the healthcare sector.

This is the third course in “Leadership for Healthcare Professionals” Specialization, a course series designed to help professionals in all healthcare roles sharpen their leadership skills and advance their careers.

Welcome to the Healthcare Quality Improvement and Decision-Making course and to Module 1 on the Key Quality Improvement Theories and Practices! We start our course by learning about the concept of Quality Improvement (QI). This is a crucial concept for healthcare delivery as it focuses on enhancing the effectiveness, safety, and patient-centeredness of care while maximizing resource use and ensuring better outcomes of care. Let’s get started!

What's included

5 videos8 readings2 assignments1 app item2 discussion prompts

5 videos•Total 41 minutes
  • Welcome to Course 3: Healthcare Quality Improvement and Decision-Making•2 minutes
  • Quality Improvement Theories•10 minutes
  • Best Practices of Continuous Quality Improvement (Part 1): Patient-Centered Care & Protocols•7 minutes
  • Best Practices of Continuous Quality Improvement (Part 2): Data & Teams•9 minutes
  • Best Practices of Continuous Quality Improvement (Part 3): Healthcare Benchmarking •13 minutes
8 readings•Total 71 minutes
  • Course Syllabus•10 minutes
  • Pre-Course Survey•3 minutes
  • A Brief History of Quality Improvement in Healthcare•15 minutes
  • Learning about Quality Improvement•15 minutes
  • Introduction to Module 1 Assignment: PDSA Analysis•10 minutes
  • Introduction to the Gamut Gallery•3 minutes
  • PDSA Cycle for Reducing Emergency Department Ambulance Diversion•10 minutes
  • Module 1 Optional Readings & Resources•5 minutes
2 assignments•Total 16 minutes
  • Module 1 Assignment Check•1 minute
  • Knowledge Check: Quality Improvement in Healthcare•15 minutes
1 app item•Total 45 minutes
  • Submit Module 1 Assignment: PDSA Analysis•45 minutes
2 discussion prompts•Total 30 minutes
  • Meet Your Fellow Learners•15 minutes
  • Tell Us, What Do You Think?•15 minutes

Welcome to Module 2! In this module, we will learn about quality science decision-making tools. These are essential tools for improving quality and efficiency in healthcare. We will focus on learning how to use these tools to systematically analyze, evaluate, and enhance processes, performance, and healthcare outcomes. Let’s get started!

What's included

2 videos5 readings2 assignments1 app item

2 videos•Total 14 minutes
  • The Impact of Quality Science Decision-Making Tools•4 minutes
  • Quality Science Decision-Making Tools in Practice•10 minutes
5 readings•Total 65 minutes
  • Commonly Used Decision-Making Tools•15 minutes
  • Additional Tools in Quality Science Decision-Making•15 minutes
  • Quality Science Decision-Making Tools in Practice: Lean Six Sigma•20 minutes
  • Simulation Learning about Lean and Six-Sigma•10 minutes
  • Module 2 Optional Readings & Resources•5 minutes
2 assignments•Total 45 minutes
  • Module 2 Quiz: Key Quality Improvement Theories and Practices•30 minutes
  • Knowledge Check: The Importance of Quality Science Decision-Making Tools•15 minutes
1 app item•Total 30 minutes
  • Share Your Work with the Class•30 minutes

Welcome to Module 3! Creating a culture of safety within a healthcare organization is an essential foundation for the delivery of safe and high-quality care for both patients and healthcare staff. In this module, we will learn about high-reliability organizations, how they function, and what tools and resources they deploy to ensure continuous safety for those they service. Let’s get started!

What's included

5 videos8 readings2 assignments1 app item1 discussion prompt

5 videos•Total 54 minutes
  • High-Reliability Organizations: Definition, Characteristics and Historical Evolution•17 minutes
  • Project Management at a High Level•10 minutes
  • Components & Assessments of Safety Culture•10 minutes
  • Types of Errors in Healthcare•12 minutes
  • Root Cause Analysis•5 minutes
8 readings•Total 77 minutes
  • Advanced Concepts in Safety Culture Science•7 minutes
  • Safety Science in Healthcare•15 minutes
  • Analyzing Errors: The Lewis Blackman Case•5 minutes
  • Lewis Blackman’s History of Care and Treatment•10 minutes
  • Errors That Led to Lewis Blackman’s Death Using a Cause and Effect Diagram•15 minutes
  • Introduction to Module 3 Assignment: Project Charter for High-Reliability Organizations•10 minutes
  • Review Project Charter for High-Reliability Organizations•10 minutes
  • Module 3 Optional Readings & Resources•5 minutes
2 assignments•Total 16 minutes
  • Module 3 Assignment Check•1 minute
  • Knowledge Check: Safety Culture in Healthcare•15 minutes
1 app item•Total 45 minutes
  • Submit Module 3 Assignment: Project Charter for High-Reliability Organizations•45 minutes
1 discussion prompt•Total 15 minutes
  • Tell Us, What Do You Think?•15 minutes

Welcome to Module 4, our last module of the course! We will conclude our learning journey in this course by learning about safety systems and improvement strategies, communication, and teamwork, and their role in building a culture of safety within healthcare organizations. We will also start developing skills in using data and technology to assess and prevent safety incidents. Let’s get started!

What's included

5 videos4 readings3 assignments2 discussion prompts

5 videos•Total 47 minutes
  • Overview of Safety Systems & Evaluation Methods•17 minutes
  • Building a Culture of Safety: Team Dynamics & Communication•15 minutes
  • Collecting & Analyzing Data to Build a Culture of Safety•9 minutes
  • The Role of Technology Tools in Building a Culture of Safety•5 minutes
  • Course Wrap-Up•2 minutes
4 readings•Total 32 minutes
  • Communication and Teamwork to Build a Culture of Safety•15 minutes
  • Module 4 Optional Readings & Resources•5 minutes
  • Post-Course Survey•10 minutes
  • Keep Learning with Michigan Online•2 minutes
3 assignments•Total 40 minutes
  • Module 4 Quiz: Building a Culture of Safety•10 minutes
  • Knowledge Check: Safety Systems and Improvement Strategies•15 minutes
  • Knowledge Check: Communication and Teamwork•15 minutes
2 discussion prompts•Total 35 minutes
  • Pause & Reflect: The Role of Communication and Teamwork in Building a Culture of Safety•20 minutes
  • Tell Us, What Do You Think?•15 minutes

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