Intermediate English: Multichannel Communication
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Intermediate English: Multichannel Communication
This course is part of English Language Skills B1-B2 CEFR: Intermediate Specialization
Instructors: Anna Murray
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What you'll learn
Write casual messages, such as text messages, social media posts, and email.
Make phone call calls in everyday scenarios, such as calling friends or getting help from customer service.
Communicate effectively at work, whether by message or email.
Manage calls at work, whether by phone or videoconferencing.
Skills you'll gain
Details to know
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There are 6 modules in this course
In this course, you will develop your English conversational skills that you can use to build your personal and professional relationships. Learning activities in this course will take place on Voxy, an engaging language learning platform that automatically adapts to your current level and your performance across reading, listening, speaking, grammar, and vocabulary skills so that every lesson is optimized for rapid improvement.
Each week is made up of engaging, short, task-based lessons that can be done anywhere, anytime. Lessons include content from the real world, so you will learn from dozens of real-life examples of people communicating across different media. By the end of the course, you will feel confident texting, writing emails, making phone calls, leaving voicemails, and more in both personal and professional contexts.
This week, you will learn about this course and understand how to use Voxy's innovative platform.
What's included
4 videos4 readings2 assignments1 app item
4 videos•Total 10 minutes
- Welcome to the Intermediate English Specialization•4 minutes
- Sample Voxy Lesson•4 minutes
- Studying with Real World Content•1 minute
- Introduction to 'Intermediate English: Multichannel Communication'•1 minute
4 readings•Total 45 minutes
- Do You Need the Voxy App?•10 minutes
- About Voxy Lessons•10 minutes
- Needs Analysis & Voxy Orientation•5 minutes
- Introduction to 'Intermediate English: Multichannel Communication'•20 minutes
2 assignments•Total 25 minutes
- Is This Course The Right Level For You?•15 minutes
- Learning Goals•10 minutes
1 app item•Total 60 minutes
- Needs Analysis & Voxy Orientation•60 minutes
This week, you will learn how to make plans using various messaging methods, and you will look at some of the different reasons that people post on social media. You'll also explore the different ways that people keep in touch with friends and family.
What's included
4 readings4 assignments4 app items
4 readings•Total 20 minutes
- Text Messages and SMS•5 minutes
- Social Media•5 minutes
- Email•5 minutes
- Messaging Preferences•5 minutes
4 assignments•Total 40 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
4 app items•Total 220 minutes
- Text Messages and SMS•55 minutes
- Social Media•55 minutes
- Email•55 minutes
- Messaging Preferences•55 minutes
This week, you will learn about making phone calls in different casual situations. As well as calling friends to catch up, you'll learn how to ask for help and information over the phone.
What's included
4 readings4 assignments4 app items
4 readings•Total 20 minutes
- Calling To Chat•5 minutes
- Asking For Favors•5 minutes
- Making Inquiries•5 minutes
- Customer Service Interactions•5 minutes
4 assignments•Total 40 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
4 app items•Total 220 minutes
- Calling To Chat•55 minutes
- Asking For Favors•55 minutes
- Making Inquiries•55 minutes
- Customer Service Interactions•55 minutes
This week, we're back in a work context. You will learn about the different communication methods used in the workplace, both internal and external. You'll also learn how to write effective communications that sound professional.
What's included
4 readings4 assignments4 app items
4 readings•Total 20 minutes
- Best Practices for Communicating at Work•5 minutes
- Internal Communication•5 minutes
- Using Messaging Platforms•5 minutes
- Effective Messaging•5 minutes
4 assignments•Total 40 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
4 app items•Total 220 minutes
- Best Practices for Communicating at Work•55 minutes
- Internal Communication•55 minutes
- Using Messaging Platforms•55 minutes
- Effective Messaging•55 minutes
This week, we're looking at calls in the workplace. You will learn how to make and be part of successful conference and video calls that help to increase productivity and collaboration. You'll also learn how to leave a message when you can't reach someone.
What's included
4 readings4 assignments4 app items
4 readings•Total 20 minutes
- Conference Calls•5 minutes
- Video Meetings•5 minutes
- Phone Calls•5 minutes
- Leaving Messages•5 minutes
4 assignments•Total 40 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
- Reflect on This Lesson•10 minutes
4 app items•Total 220 minutes
- Conference Calls•55 minutes
- Video Meetings•55 minutes
- Phone Calls•55 minutes
- Leaving Messages•55 minutes
This week, you will use everything you learned to use different kinds of media to communicate in both in written and spoken form.
What's included
5 readings6 assignments3 discussion prompts
5 readings•Total 70 minutes
- About the Writing Task•10 minutes
- Self-Evaluation and Example•30 minutes
- About the Speaking Task•10 minutes
- How to Leave a Message•10 minutes
- Congratulations!•10 minutes
6 assignments•Total 185 minutes
- How to Ask For Advice•30 minutes
- Task: Asking For Advice on Social Media•60 minutes
- Reflection •15 minutes
- How to Leave a Message•20 minutes
- Task: Leaving a Message•30 minutes
- Self-Evaluation, Example, and Reflection•30 minutes
3 discussion prompts•Total 90 minutes
- Discuss With Your Peers•30 minutes
- Discuss With Your Peers•30 minutes
- Reflect On Your Progress•30 minutes
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To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
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