Developing Interpersonal Skills
Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Developing Interpersonal Skills
This course is part of People & Soft Skills: Essential for Professional Success Specialization
Instructor: IBM Skills Network Team
275,613 already enrolled
Included with
Ask Coursera
3,278 reviews
Recommended experience
3,278 reviews
Recommended experience
What you'll learn
Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace
Skills you'll gain
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 2 modules in this course
In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.
This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success. This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have. This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.
Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.
What's included
24 videos26 readings6 assignments
24 videos•Total 25 minutes
- Interpersonal skills: An overview•2 minutes
- Let’s begin with the first topic•2 minutes
- How might these communication styles come into play?•1 minute
- Recap•0 minutes
- Let’s move to the second topic•1 minute
- How can you ensure your messages don’t get lost in translation?•1 minute
- The art of listening•1 minute
- What types of questions can you ask?•1 minute
- Communication channels•1 minute
- Remember•0 minutes
- Recap•1 minute
- Let’s move to the third topic•1 minute
- What does assertiveness mean?•3 minutes
- Recap•0 minutes
- Let’s move to the fourth topic•1 minute
- Perspective-taking•1 minute
- Recap•0 minutes
- Let’s move to the fifth topic•1 minute
- Workplace conflicts are opportunities to develop interpersonal skills•1 minute
- Importance of feedback•1 minute
- Recap•1 minute
- Let’s move to the sixth topic•1 minute
- Which is the best way to deal with disputes?•1 minute
- Recap•1 minute
26 readings•Total 75 minutes
- What will you learn from this course?•2 minutes
- What does it mean to have one of these communication styles?•4 minutes
- Three elements of effective communication•4 minutes
- What can you substitute for body language when working virtually?•2 minutes
- Techniques you can use to listen actively•3 minutes
- How can you use the six probing questions?•3 minutes
- Disadvantages of different communication channels•3 minutes
- Avoid these communication barriers•3 minutes
- Zion’s dilemma•3 minutes
- How can you be assertive?•3 minutes
- Assertive behavior is helpful in challenging situations•2 minutes
- Pooja’s convincing power•4 minutes
- How can you use emotions and facts to influence others?•2 minutes
- How can you develop your personal influence?•1 minute
- What is the significance of eminence?•2 minutes
- How can you build your eminence?•3 minutes
- Conflict is a story•2 minutes
- Conflicts often arise from these sources•2 minutes
- Practice these steps when you find yourself in a conflict•3 minutes
- Use this approach to give feedback•4 minutes
- Responding to feedback•2 minutes
- How do you receive feedback effectively?•5 minutes
- Asking for feedback is an effective way to work on your blind spots•4 minutes
- What are your conflict response styles?•4 minutes
- Here are the steps you can take to resolve complex challenging situations•3 minutes
- Let’s tie it all together•2 minutes
6 assignments•Total 76 minutes
- Practice Quiz: Explain the new travel reimbursement policy•20 minutes
- Practice Quiz: Identify appropriate communication channels for these messages •15 minutes
- Practice Quiz: Zion’s dilemma•3 minutes
- Practice Quiz: What does it sound like?•20 minutes
- Practice Quiz: How would you approach conflict situation?•3 minutes
- Practice Quiz: Which conflict response style would you use?•15 minutes
In this module you will take practice and graded quizzes to demonstrate the knowledge gained from this course.
What's included
1 reading2 assignments
1 reading•Total 2 minutes
- Congratulations and Next Steps•2 minutes
2 assignments•Total 30 minutes
- Practice Quiz: Interpersonal Skills •5 minutes
- Graded Quiz: Interpersonal Skills •25 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructor
Explore more from Personal Development
- Status: Free Trial
Course
- Status: Free Trial
- Status: Free TrialU
University of Pennsylvania
Course
- Status: Free Trial
Course
Why people choose Coursera for their career
Learner reviews
- 5 stars
79.67%
- 4 stars
16.42%
- 3 stars
2.25%
- 2 stars
0.67%
- 1 star
0.97%
Showing 3 of 3278
Reviewed on Sep 24, 2023
This was a very enlightening course which solves work related conflicts and how to manage interpersonal relationships especially in a professional environment
Reviewed on Jul 25, 2023
very good course for the people who has to deal with people and put things into methodology and systematic and can measure the effectiveness
Reviewed on Nov 24, 2023
For me, this course was very valuable. It helped me to see myself from the outside. Thank you.
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
More questions
Financial aid available,