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URL: https://www.coursera.org/learn/itil-4-awareness-lo093062

⇱ ITIL 4 Awareness | Coursera

ITIL 4 Awareness

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ITIL 4 Awareness

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Gain insight into a topic and learn the fundamentals.
2 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
2 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Master core IT service management concepts to co-create business value with your customers and stakeholders.

  • Explore the ITIL Service Value System and the four dimensions of service management to improve organizational efficiency.

  • Apply ITIL guiding principles to optimize service delivery costs, risks, utility, and warranty outcomes.

  • Learn by doing. Perform guided, step-by-step hands-on activities on your own computer.

Details to know

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Recently updated!

January 2026

Assessments

1 assignment

Taught in English

There are 2 modules in this course

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this course, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization.

This course is designed for anyone who would like a bird’s eye view of IT Service Management, its principles and practices, and how it will help you deliver better value to your customers. It is appropriate for all IT staff and management of organizations who work closely with IT to support business requirements. In this course, you will identify the components of the ITL 4 framework and describe key service management concepts.

In order to understand how ITIL® can help you both now and in the future, it is important to understand where it came from, and what its building blocks are. In this lesson, you will become familiar with the key concepts of service management and service relationships, and what it means to create value for your customers.

What's included

5 plugins

5 plugins•Total 101 minutes
  • Getting Started with This Course•5 minutes
  • Lesson Introduction•1 minute
  • Introduction to ITIL•45 minutes
  • Key Concepts of ITIL•45 minutes
  • Lesson Summary•5 minutes

You'll wrap things up and then validate what you've learned in this course by taking an assessment.

What's included

1 assignment1 plugin

1 assignment•Total 5 minutes
  • Course Assessment•5 minutes
1 plugin•Total 5 minutes
  • Course Summary•5 minutes

Instructor

Logical Operations
158 Courses•39,167 learners

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