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⇱ ITIL 4: Core Principles and Components | Coursera

ITIL 4: Core Principles and Components

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ITIL 4: Core Principles and Components

This course is part of ITIL 4 Foundation Specialization

1,725 already enrolled

Included with

Gain insight into a topic and learn the fundamentals.
5 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
5 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Adopt the seven ITIL guiding principles to focus on customer experience, collaborate across teams, and optimize processes through automation.

  • Map out inputs and outputs across the service value chain activities, including planning, engagement, design, and delivery.

  • Use the structured seven-step continual improvement model to define your vision, take strategic action, and maintain project momentum.

  • Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".

Details to know

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Recently updated!

January 2026

Assessments

1 assignment

Taught in English

Build your subject-matter expertise

This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement.

This is the second course in a multi-course Specialization.

The seven ITIL® guiding principles provide the "how" for organizations who are adopting the ITIL service approach. By keeping these principles in mind, you can benefit from the trial-and-error experience of those who have gone before you. In this lesson, you will learn about each of the principles and how they can be applied to strive to ensure a holistic approach to service management.

What's included

1 reading9 plugins

1 reading•Total 5 minutes
  • ⚠️READ THIS FIRST⚠️•5 minutes
9 plugins•Total 150 minutes
  • Lesson Introduction•5 minutes
  • Focus on Value•20 minutes
  • Start Where You Are•20 minutes
  • Progress Iteratively with Feedback•20 minutes
  • Collaborate and Promote Visibility•20 minutes
  • Think and Work Holistically•20 minutes
  • Keep It Simple and Practical•20 minutes
  • Optimize and Automate•20 minutes
  • Lesson Summary•5 minutes

The four dimensions of service management and the Service Value System are the major components of the ITIL® framework. Previously, you were introduced to the SVS as a whole. Now, you will take a look at each component.

What's included

5 plugins

5 plugins•Total 130 minutes
  • Lesson Introduction•5 minutes
  • Governance•40 minutes
  • The Service Value Chain•40 minutes
  • Continual Improvement•40 minutes
  • Lesson Summary•5 minutes

You'll wrap things up and then validate what you've learned in this course by taking an assessment.

What's included

1 reading1 assignment

1 reading•Total 5 minutes
  • Course Summary•5 minutes
1 assignment•Total 20 minutes
  • Course Assessment•20 minutes

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Instructor

Logical Operations
158 Courses•39,167 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,