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⇱ ITIL 4: Management Practices | Coursera

ITIL 4: Management Practices

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ITIL 4: Management Practices

This course is part of ITIL 4 Foundation Specialization

Included with

Gain insight into a topic and learn the fundamentals.
4.7

14 reviews

6 hours to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
4.7

14 reviews

6 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Master core ITIL practices including incident, problem, and service request management to properly diagnose issues and maintain service quality.

  • Establish effective service level agreements and manage standard, emergency, and normal changes through structured change enablement.

  • Oversee vital organizational assets and deployment pipelines using service configuration, release, and IT asset management practices.

  • Data files for this course are provided in the first course of this specialization, "ITIL 4: Foundations and Framework".

Details to know

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Recently updated!

January 2026

Assessments

1 assignment

Taught in English

Build your subject-matter expertise

This course is part of the ITIL 4 Foundation Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices.

This is the third and final course in a multi-course Specialization.

In the previous lessons, you have learned about all the other components of the ITIL® Service Value System. Now, you are ready to examine the final component called practices, which are designed specifically for service management professionals. In this lesson, you will examine the seven key practices and how they fit within the service value chain.

What's included

1 reading9 plugins

1 reading•Total 5 minutes
  • ⚠️READ THIS FIRST⚠️•5 minutes
9 plugins•Total 185 minutes
  • Lesson Introduction•5 minutes
  • Continual Improvement•25 minutes
  • Service Level Management•25 minutes
  • Change Enablement•25 minutes
  • Incident Management•25 minutes
  • Service Request Management•25 minutes
  • Service Desk•25 minutes
  • Problem Management•25 minutes
  • Lesson Summary•5 minutes

To complete your introduction to the ITIL® practices, this lesson covers eight more practices. If you are planning to obtain the ITIL Foundation certification, you will need to know the purpose of the practices contained in this lesson.

What's included

6 plugins

6 plugins•Total 160 minutes
  • Lesson Introduction•5 minutes
  • General Management Practices•30 minutes
  • Service Management Practices•30 minutes
  • Technical Management Practices•30 minutes
  • Mastery Builders: Reviewing ITIL Foundation I & II•60 minutes
  • Lesson Summary•5 minutes

What's included

1 reading1 assignment1 plugin

1 reading•Total 5 minutes
  • Course Summary•5 minutes
1 assignment•Total 20 minutes
  • Course Assessment•20 minutes
1 plugin•Total 5 minutes
  • Appendices•5 minutes

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Instructor

Logical Operations
158 Courses•39,546 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,