This week introduces the key responsibilities of managers, exploring how these differ from leadership, how performance and added value can be measured, and why managing change is essential. By the end, you’ll understand core managerial skills, recognise the distinction between managing and leading, and be familiar with how managers drive value and lead effective change.

By the end of week two, learners will be able to understand and explain the main features and roles of a team, have an understanding of how to resource and develop a team, and how to achieve and measure optimum team delivery.

Week three introduces learners to a range of conceptual motivation frameworks. Learners will gain an understanding of the reasons employees come to work, the ways in which a manager can motivate their team, individually and collectively. By the end of the week, learners will be able to understand and apply motivational theories to the workplace, and have a good understanding of a range of techniques to motivate employees.

Discover how to communicate effectively in professional settings. This week covers key communication techniques, how to choose the right delivery channel, the role of verbal and non-verbal cues, and how to navigate the informal "grapevine" in the workplace.