Professional Skills for International Business
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Professional Skills for International Business
This course is part of International Business Essentials Specialization
Instructor: David James
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Skills you'll gain
- Relationship Building
- Rapport Building
- Delegation Skills
- Non-Verbal Communication
- Management Training And Development
- Time Management
- Professional Development
- Leadership
- Prioritization
- Resource Allocation
- Interpersonal Communications
- Communication
- Stakeholder Management
- Professional Networking
- Stakeholder Engagement
- Communication Strategies
- Professionalism
- Verbal Communication Skills
- Business Relationship Management
- Stakeholder Communications
Details to know
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- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 4 modules in this course
This course provides insight into the key professional skills needed by managers at all levels of an organisation. You’ll learn key skills such as how to make a positive first impression; how to become a role model at work; effective time and resource management; and networking.
This course forms part of a specialisation from the University of London designed to help you develop and build the essential business, academic, and cultural skills necessary to succeed in international business, or in further study. If completed successfully, your certificate from this specialisation can also be used as part of the application process for the University of London Global MBA programme, particularly for early career applicants. If you would like more information about the Global MBA, please visit https://mba.london.ac.uk/. This course is endorsed by CMI
In week one we will look at workplace relationships and communication, including making a positive first impression, collaborative stakeholder relationships, verbal and non-verbal communication, and how technology can impact on these areas.
What's included
16 videos18 readings1 assignment2 discussion prompts
16 videos•Total 163 minutes
- Introduction to the Course and Week 1•4 minutes
- Creating A Positive First Impression•8 minutes
- Interview with Claire Taylor | Making A Positive First Impression•16 minutes
- Cialdini's Six Principles of Influence•6 minutes
- Key Concept and Case Study: Interview with Oliver James | How to Build Effective Relationships•15 minutes
- Interview with Michael Davis | Building Effective Relationships•19 minutes
- Interview with Claire Taylor | Collaborative Relationships•26 minutes
- Gary Yukl | Building Expert Power•10 minutes
- Mendelow's Stakeholder Matrix•4 minutes
- Verbal and non-verbal communication•6 minutes
- Choosing an appropriate communication channel•9 minutes
- Key Concept: The 7Cs of Communication•3 minutes
- Case Study: Interview with Oliver James | Applications of the 7Cs of Communication•9 minutes
- Communication across cultures |Interview with Andrew Harding•15 minutes
- Global Communication | Paul Taylor•10 minutes
- Week 1 Summary•3 minutes
18 readings•Total 180 minutes
- Ted Talk | Your Body Language Shapes Who You Are•10 minutes
- A Second Chance to Make the Right Impression•10 minutes
- Mendelow's Stakeholder Matrix•10 minutes
- CMI Checklist | Stakeholder Analysis and Management•10 minutes
- CMI Checklist | Developing Trust•10 minutes
- Five Questions to Identify Key Stakeholders•10 minutes
- How To Improve Your Stakeholder Relationships•10 minutes
- Building Expert Power•10 minutes
- Albert Mehrabian•10 minutes
- Understanding Non-Verbal Communication•10 minutes
- The 7 Cs of Communication•10 minutes
- Communicating Across Cultures•10 minutes
- Communicating in the Virtual Workplace•10 minutes
- Geert Hofstede•10 minutes
- Further Reading: First Impressions•10 minutes
- Further Reading: Communication•10 minutes
- Further Reading: Relationship Building•10 minutes
- Further Reading: Making A Positive First Impression•10 minutes
1 assignment•Total 30 minutes
- Week 1 Quiz•30 minutes
2 discussion prompts•Total 20 minutes
- Making A Positive First Impression•10 minutes
- Comparing Experiences of Communication•10 minutes
This week will introduce you to the concept of role models in the workplace, from what is involved in being a role model, to aligning professional behaviours and workplace culture. You will also be introduced to example of best practice role models at all levels of an organisation, and have the opportunity to reflect on your own professional behaviours and potential.
What's included
6 videos7 readings1 peer review1 discussion prompt
6 videos•Total 57 minutes
- Week 2 Introduction•4 minutes
- Interview with Oliver James | Becoming A Role Model In The Workplace•21 minutes
- Managerial Role Models | Interview with Andrew Harding•13 minutes
- Managerial Role Models | Interview with Paul Taylor•9 minutes
- Aligning behaviour with organisational expectations•8 minutes
- Week 2 Summary•2 minutes
7 readings•Total 70 minutes
- The Seven Traits of a Role Model•10 minutes
- How Women (and Men) Can Find Role Models When None Are Obvious•10 minutes
- Professional Development Is Key To Advancing Your Career•10 minutes
- Managing Your Career Like A Business•10 minutes
- Ken Blanchard | Create A High-Performance, Values-Aligned Culture•10 minutes
- Stonewall | Role Models•10 minutes
- Women Rising | The Unseen Barriers•10 minutes
1 peer review•Total 120 minutes
- Change for Change's Sake?•120 minutes
1 discussion prompt•Total 10 minutes
- Attributes of a Role Model•10 minutes
In this week we will be looking at a range of time management techniques, and how they can be applied. This week will also share ideas about how to prioritize and delegate tasks, including delegating upwards.
What's included
13 videos10 readings1 assignment1 discussion prompt
13 videos•Total 151 minutes
- Week 3 Introduction•4 minutes
- Interview with Mary Stiasny | Efficiency•16 minutes
- Interview with Jan Cameron | Prioritisation•8 minutes
- Boddy and Buchanan•5 minutes
- Case Study: Interview with Stephen Hobbs | Key Stakeholders•14 minutes
- Interview with Mary Stiasny | Stakeholders•19 minutes
- Interview with Claire Taylor | Stakeholders•16 minutes
- Interview with Graham Chase | Stakeholders•11 minutes
- Case Study: Interview with Michael Davis | Stakeholder Management•10 minutes
- Stakeholder Management | Interview with Paul Taylor•13 minutes
- Interview with Mary Stiasny | Delegation•11 minutes
- Interview with Graham Chase | Delegation•19 minutes
- Week 3 Summary•4 minutes
10 readings•Total 100 minutes
- Remote Working | A Mixed Blessing?•10 minutes
- How To Defeat Procrastination•10 minutes
- Urgent vs Important•10 minutes
- Murphy's Ten Laws of Time Management•10 minutes
- Managing Your Time Effectively•10 minutes
- MoSCoW Prioritisation•10 minutes
- Building collaborative relationships in four directions•10 minutes
- Successful Delegation•10 minutes
- Empowerment•10 minutes
- Further Reading: Week 3•10 minutes
1 assignment•Total 30 minutes
- Week 3 Quiz•30 minutes
1 discussion prompt•Total 10 minutes
- Experiences of Delegation•10 minutes
Week four will explore networking where you will have the opportunity to reflect on your personal brand, and how social networks can help in professional networking.
What's included
13 videos10 readings1 peer review1 discussion prompt
13 videos•Total 143 minutes
- Week 4 Introduction•4 minutes
- Key Concept: Networking•12 minutes
- Case Study: Interview with Valentina Lorenzon | Key Skills in Networking•10 minutes
- Interview with Claire Taylor | Networking | Part 1•16 minutes
- Interview with Claire Taylor | Networking | Part 2•11 minutes
- Interview with Mary Stiasny | Networking•13 minutes
- Networking | Interview with Andrew Harding•13 minutes
- Networking and social media•23 minutes
- Key Concept: An Understanding of your Personal Brand•1 minute
- Case Study: An Understanding of your Personal Brand•9 minutes
- Interview with Claire Taylor | Personal Brand•14 minutes
- Case Study: Interview with Valentina Lorenzon | Personal Brand•10 minutes
- Summary of Week 4 and the Course•5 minutes
10 readings•Total 100 minutes
- Networking Planning and Preparations•10 minutes
- Networking Questions•10 minutes
- CMI Checklist | Networking•10 minutes
- 3 Ways to Give More and Be More Proactive At A Networking Event•10 minutes
- 6 Ways to Convince Your Boss That Business Travel Is Important•10 minutes
- Susan Cain | Networking for Introverts•10 minutes
- Learn To Love Networking•10 minutes
- Further Reading: Networking•10 minutes
- How To Use Social Networking•10 minutes
- Personal Learning Networks | It's Who You Know•10 minutes
1 peer review•Total 120 minutes
- The Importance of Delegation•120 minutes
1 discussion prompt•Total 10 minutes
- Personal Brand•10 minutes
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Reviewed on Aug 20, 2017
This course helped me to act more like a leader and I immediately saw results, as my manager entrusted me with more responsibility.
Reviewed on Oct 26, 2019
Wonderful course. Received access to it through financial aid and spent many hours really learning the content and found every minute worthwhile.
Reviewed on Aug 6, 2018
The course presentation was very easy to follow and relate with the presenters. I have also learnt a lot that I have immediately started applying to my work environment
Frequently asked questions
To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.
When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.
Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.
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