VOOZH about

URL: https://www.coursera.org/learn/master-business-email-writing-communication

⇱ Master Business Email Writing & Communication | Coursera


Master Business Email Writing & Communication

Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.

Master Business Email Writing & Communication

Included with

β€’

Learn more

Ask Coursera

Gain insight into a topic and learn the fundamentals.
6 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
6 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Write clear, structured, and professional emails using best practices.

  • Apply email etiquette, tone, and frameworks like 4W’s and 5C’s.

  • Handle workplace communication including escalation and sensitive emails.

Details to know

Shareable certificate

Add to your LinkedIn profile

Recently updated!

April 2026

Assessments

9 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Professional Communication & Career Growth Skills Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

Master professional email writing and workplace communication skills to enhance clarity, credibility, and impact. Learn how to write structured, concise, and effective emails in real business scenarios.

This course equips learners with practical skills to apply professional email etiquette and communicate effectively in workplace environments. You will learn how to structure emails using key components such as subject lines, message body, and attachments while applying proven frameworks like the 4 W’s and 5 C’s. Through real-world examples, you will develop the ability to write clear, concise, and professional messages, maintain the right tone, and avoid common communication mistakes. The course also covers advanced topics such as escalation emails and delivering sensitive messages with professionalism and confidence. By the end of the course, you will be able to communicate effectively through email, reduce misunderstandings, and build strong professional relationships. Ideal for students and professionals, this course helps you become a confident and effective communicator in today’s workplace.

This module introduces the fundamentals of email etiquette, emphasizing its importance in professional communication. Learners will explore the core principles, benefits, and structured approach required to write clear, respectful, and effective emails in workplace environments.

What's included

6 videos3 assignments

6 videosβ€’Total 27 minutes
  • Introduction to email etiquetteβ€’6 minutes
  • Importance of email etiquetteβ€’2 minutes
  • What is an email etiquetteβ€’6 minutes
  • Advantagesβ€’4 minutes
  • Structureβ€’2 minutes
  • Headerβ€’7 minutes
3 assignmentsβ€’Total 50 minutes
  • Foundations of Professional Email Communicationβ€’30 minutes
  • Email Etiquette Essentialsβ€’10 minutes
  • Building the Right Email Structureβ€’10 minutes

This module focuses on developing strong email writing skills by covering essential components such as subject lines, attachments, and body content. It also introduces frameworks like the 4 W’s and 5 C’s, along with formatting and chunking techniques to enhance clarity, readability, and impact.

What's included

7 videos3 assignments

7 videosβ€’Total 40 minutes
  • Subject Lineβ€’10 minutes
  • Attachmentsβ€’2 minutes
  • body of emailβ€’8 minutes
  • check list- 4 Wβ€’5 minutes
  • 5 C's of emailβ€’4 minutes
  • formatttingβ€’3 minutes
  • chuncking and email languageβ€’8 minutes
3 assignmentsβ€’Total 50 minutes
  • Crafting Clear and Effective Emailsβ€’30 minutes
  • Key Components of an Effective Emailβ€’10 minutes
  • Writing for Clarity and Impactβ€’10 minutes

This module covers advanced email communication techniques, including professional sign-offs, escalation handling, and delivering sensitive messages. Learners will also explore best practices, real-world examples, and email tips to enhance professionalism and effectiveness in various workplace scenarios.

What's included

6 videos3 assignments

6 videosβ€’Total 42 minutes
  • sign offs and signaturesβ€’5 minutes
  • escalation emailsβ€’6 minutes
  • delivering bad news and liablity notice disclaimersβ€’7 minutes
  • dos and dontsβ€’9 minutes
  • sample emails and email tipsβ€’10 minutes
  • email tips contβ€’5 minutes
3 assignmentsβ€’Total 50 minutes
  • Professional Tone and Advanced Email Practicesβ€’30 minutes
  • Professional Closures and Sensitive Communicationβ€’10 minutes
  • Best Practices and Real-World Applicationsβ€’10 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

EDUCBA
1,591 Coursesβ€’326,930 learners

Explore more from Personal Development

Why people choose Coursera for their career

πŸ‘ Image

Felipe M.

Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
πŸ‘ Image

Jennifer J.

Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
πŸ‘ Image

Larry W.

Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
πŸ‘ Image

Chaitanya A.

"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,