Administrative and Clerical Competencies introduces learners to the fundamental administrative and organizational skills required for successful account management. Students will develop competencies in digital file management, professional scheduling practices, and strategic business thinking while leveraging Microsoft Copilot to enhance productivity and streamline workflows. Through hands-on activities and practical applications, learners will build the foundational skills necessary for managing customer interactions, organizing information systems, and applying business acumen to support account management excellence.

Communication Skills for Account Managers develops essential communication competencies that enable account managers to build strong client relationships, manage customer inquiries effectively, and create strategic engagement plans across multiple communication channels. Students will master both oral and written communication techniques while leveraging Microsoft Copilot to enhance message clarity, generate professional responses, and optimize client interaction strategies. Through practical exercises and real-world applications, learners will develop the communication excellence that distinguishes exceptional account managers.

Utilizing Productivity Tools explores how productivity tools and generative AI can transform account management efficiency and service quality. Students will develop proficiency with essential software applications, learn workflow optimization techniques, and discover practical AI applications that enhance their professional capabilities while maintaining human oversight and critical thinking.

Foundations of Customer Service introduces essential customer service principles and relationship-building techniques that form the foundation of successful account management. Students will explore core service excellence philosophies, systematic approaches to building lasting client relationships, and problem-solving methodologies that transform challenges into opportunities for strengthening partnerships. Through practical applications and AI-assisted tools, learners will develop skills in creating service standards, managing difficult situations professionally, and building authentic professional relationships that drive long-term account success.