Navigate Change and Uncertainty
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Navigate Change and Uncertainty
This course is part of Build High-Performing Teams Specialization
Instructor: Harvard Business Review
Included with
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What you'll learn
Build resilience and lead change initiatives by developing adaptive capacity and securing team buy-in
Transform resistance into collaborative solutions by addressing underlying concerns and motivations
Take decisive action and maintain team performance under pressure in volatile situations
Support teams through crisis recovery while capturing lessons learned for future resilience
Skills you'll gain
- Organizational Change
- Adaptability
- Compassion
- Change Management
- Team Performance Management
- Performance Improvement
- Communication Strategies
- Team Leadership
- Resilience
- Strategic Leadership
- Service Recovery
- Innovation
- Organizational Development
- Empathy
- Organizational Leadership
- Overcoming Objections
- Dealing With Ambiguity
- Crisis Management
- Leadership
Details to know
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- Gain a foundational understanding of a subject or tool
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- Earn a shareable career certificate
There are 3 modules in this course
Every leader has to manage change and navigate crises. The key to success is knowing how to guide your team through uncertainty and help them emerge stronger. In this course, you'll develop essential skills to build resilience, lead change initiatives, and navigate crisis situations with confidence. You'll learn research-backed strategies to address resistance, communicate effectively during uncertainty, and support teams through recovery. By developing your ability to adapt quickly and transform challenges into opportunities, you'll help your organization not just survive but thrive in volatile environments.
By the end of this course, learners will be able to lead teams successfully through change and crisis by building organizational resilience, executing strategic improvement initiatives, and applying compassionate leadership techniques to navigate uncertainty while maintaining high performance and team cohesion.
In today’s organizations, change may be the only constant. By learning to navigate change, you can turn uncertainty into opportunity—and that benefits you, your team, and your organization.
What's included
11 videos27 readings1 assignment
11 videos•Total 27 minutes
- Bust the Myth on Change•2 minutes
- Make the Most of Constant Change•3 minutes
- What’s Your Outlook on Change?•3 minutes
- Prepare Your Brain for Change•2 minutes
- Learn into Change•2 minutes
- Psychological Safety at Work: SAFE•3 minutes
- Engage People in Change Through Inquiry•3 minutes
- Use “Social Proof” to Change Behavior•3 minutes
- How to Successfully Implement a Change Initiative•3 minutes
- Help People Shift Their Thinking About a Change•3 minutes
- Are You Sabotaging Your Team’s Change Efforts?•2 minutes
27 readings•Total 270 minutes
- Your Role in Change•10 minutes
- Change? Again?•10 minutes
- What change means for you•10 minutes
- Bust the myth about change•10 minutes
- Get your team involved•10 minutes
- Navigate Continual Change•10 minutes
- How do you respond to change?•10 minutes
- Name your emotions•10 minutes
- Bounce back from challenges•10 minutes
- Get ready to learn•10 minutes
- Make new habits stick•10 minutes
- Inspire Your Team to Initiate Change•10 minutes
- Make improvements together•10 minutes
- Make it safe to take risks•10 minutes
- Where improvement ideas come from•10 minutes
- How to test your ideas•10 minutes
- Lead a Change Initiative•10 minutes
- Make the case for change•10 minutes
- Get people on your side•10 minutes
- What about change critics?•10 minutes
- Make plans—and build in flexibility•10 minutes
- Keep the momentum going•10 minutes
- Address Resistance to Change•10 minutes
- When people struggle with change•10 minutes
- Resistance: A force for good?•10 minutes
- Is your team overloaded?•10 minutes
- When people want to change but can’t•10 minutes
1 assignment•Total 30 minutes
- Change Management•30 minutes
Crises are painful and sometimes devastating, but they also mark turning points. Discover practices for acting despite uncertainty, communicating clearly, leading with compassion, and regaining momentum as the crisis abates.
What's included
9 videos36 readings1 assignment
9 videos•Total 24 minutes
- Instincts Only Get You So Far in a Crisis•2 minutes
- Plan—and Be Ready to Shift Gears•2 minutes
- When Everything Feels Like a Priority•2 minutes
- Three Rules for Communicating During a Crisis•3 minutes
- Upgrade Your Virtual Meetings During a Crisis•3 minutes
- Stay Close to Your Team During Uncertain Times•2 minutes
- Trouble Connecting with Your Team? Try Stories•4 minutes
- Capture Your Team’s Wisdom Through Stories•3 minutes
- Remain Nimble After a Crisis•2 minutes
36 readings•Total 360 minutes
- What You Need to Tackle a Crisis•10 minutes
- A crisis isn’t just a “big problem”•10 minutes
- You’ll handle many crises in your career•10 minutes
- Rely on both instincts and skills•10 minutes
- Respond Swiftly to a Crisis•10 minutes
- Keep the crisis from escalating•10 minutes
- Act despite uncertainty•10 minutes
- Tackle a crisis from multiple angles•10 minutes
- Create small, flexible plans•10 minutes
- Help your team gain traction•10 minutes
- Be ready and willing to pivot•10 minutes
- Prepare for uneven progress•10 minutes
- Communicate Early and Often During a Crisis•10 minutes
- Address your team’s big concerns•10 minutes
- “Will there be layoffs?” and other tough questions•10 minutes
- Be clear, specific, and direct•10 minutes
- Avoid common communication mistakes•10 minutes
- Listen to your team•10 minutes
- Stay in touch with customers and suppliers•10 minutes
- Make the most of virtual meetings•10 minutes
- Be the bearer of good news•10 minutes
- Lead with Compassion in a Crisis•10 minutes
- Draw on your compassion•10 minutes
- Be real with your team•10 minutes
- Create touchpoints to keep people connected•10 minutes
- Protect against burnout•10 minutes
- Put your own oxygen mask on first•10 minutes
- Manage your strong emotions•10 minutes
- Emerge Stronger from a Crisis•10 minutes
- Expect a new normal after a crisis•10 minutes
- Help your team recover and heal•10 minutes
- Shift out of crisis mode•10 minutes
- Capture critical lessons•10 minutes
- Prepare for the next crisis•10 minutes
- Chart a path forward•10 minutes
- Stay nimble•10 minutes
1 assignment•Total 30 minutes
- Crisis Management•30 minutes
What's included
2 assignments
2 assignments•Total 60 minutes
- Course-End Assessment•30 minutes
- Course-End Project•30 minutes
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