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Navigate Change and Uncertainty

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Navigate Change and Uncertainty

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Gain insight into a topic and learn the fundamentals.
Intermediate level
Some related experience required
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Intermediate level
Some related experience required
1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Build resilience and lead change initiatives by developing adaptive capacity and securing team buy-in

  • Transform resistance into collaborative solutions by addressing underlying concerns and motivations

  • Take decisive action and maintain team performance under pressure in volatile situations

  • Support teams through crisis recovery while capturing lessons learned for future resilience

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 assignments¹

AI Graded see disclaimer
Taught in English

Build your subject-matter expertise

This course is part of the Build High-Performing Teams Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

Every leader has to manage change and navigate crises. The key to success is knowing how to guide your team through uncertainty and help them emerge stronger. In this course, you'll develop essential skills to build resilience, lead change initiatives, and navigate crisis situations with confidence. You'll learn research-backed strategies to address resistance, communicate effectively during uncertainty, and support teams through recovery. By developing your ability to adapt quickly and transform challenges into opportunities, you'll help your organization not just survive but thrive in volatile environments.

By the end of this course, learners will be able to lead teams successfully through change and crisis by building organizational resilience, executing strategic improvement initiatives, and applying compassionate leadership techniques to navigate uncertainty while maintaining high performance and team cohesion.

In today’s organizations, change may be the only constant. By learning to navigate change, you can turn uncertainty into opportunity—and that benefits you, your team, and your organization.

What's included

11 videos27 readings1 assignment

11 videosTotal 27 minutes
  • Bust the Myth on Change2 minutes
  • Make the Most of Constant Change3 minutes
  • What’s Your Outlook on Change?3 minutes
  • Prepare Your Brain for Change2 minutes
  • Learn into Change2 minutes
  • Psychological Safety at Work: SAFE3 minutes
  • Engage People in Change Through Inquiry3 minutes
  • Use “Social Proof” to Change Behavior3 minutes
  • How to Successfully Implement a Change Initiative3 minutes
  • Help People Shift Their Thinking About a Change3 minutes
  • Are You Sabotaging Your Team’s Change Efforts?2 minutes
27 readingsTotal 270 minutes
  • Your Role in Change10 minutes
  • Change? Again?10 minutes
  • What change means for you10 minutes
  • Bust the myth about change10 minutes
  • Get your team involved10 minutes
  • Navigate Continual Change10 minutes
  • How do you respond to change?10 minutes
  • Name your emotions10 minutes
  • Bounce back from challenges10 minutes
  • Get ready to learn10 minutes
  • Make new habits stick10 minutes
  • Inspire Your Team to Initiate Change10 minutes
  • Make improvements together10 minutes
  • Make it safe to take risks10 minutes
  • Where improvement ideas come from10 minutes
  • How to test your ideas10 minutes
  • Lead a Change Initiative10 minutes
  • Make the case for change10 minutes
  • Get people on your side10 minutes
  • What about change critics?10 minutes
  • Make plans—and build in flexibility10 minutes
  • Keep the momentum going10 minutes
  • Address Resistance to Change10 minutes
  • When people struggle with change10 minutes
  • Resistance: A force for good?10 minutes
  • Is your team overloaded?10 minutes
  • When people want to change but can’t10 minutes
1 assignmentTotal 30 minutes
  • Change Management30 minutes

Crises are painful and sometimes devastating, but they also mark turning points. Discover practices for acting despite uncertainty, communicating clearly, leading with compassion, and regaining momentum as the crisis abates.

What's included

9 videos36 readings1 assignment

9 videosTotal 24 minutes
  • Instincts Only Get You So Far in a Crisis2 minutes
  • Plan—and Be Ready to Shift Gears2 minutes
  • When Everything Feels Like a Priority2 minutes
  • Three Rules for Communicating During a Crisis3 minutes
  • Upgrade Your Virtual Meetings During a Crisis3 minutes
  • Stay Close to Your Team During Uncertain Times2 minutes
  • Trouble Connecting with Your Team? Try Stories4 minutes
  • Capture Your Team’s Wisdom Through Stories3 minutes
  • Remain Nimble After a Crisis2 minutes
36 readingsTotal 360 minutes
  • What You Need to Tackle a Crisis10 minutes
  • A crisis isn’t just a “big problem”10 minutes
  • You’ll handle many crises in your career10 minutes
  • Rely on both instincts and skills10 minutes
  • Respond Swiftly to a Crisis10 minutes
  • Keep the crisis from escalating10 minutes
  • Act despite uncertainty10 minutes
  • Tackle a crisis from multiple angles10 minutes
  • Create small, flexible plans10 minutes
  • Help your team gain traction10 minutes
  • Be ready and willing to pivot10 minutes
  • Prepare for uneven progress10 minutes
  • Communicate Early and Often During a Crisis10 minutes
  • Address your team’s big concerns10 minutes
  • “Will there be layoffs?” and other tough questions10 minutes
  • Be clear, specific, and direct10 minutes
  • Avoid common communication mistakes10 minutes
  • Listen to your team10 minutes
  • Stay in touch with customers and suppliers10 minutes
  • Make the most of virtual meetings10 minutes
  • Be the bearer of good news10 minutes
  • Lead with Compassion in a Crisis10 minutes
  • Draw on your compassion10 minutes
  • Be real with your team10 minutes
  • Create touchpoints to keep people connected10 minutes
  • Protect against burnout10 minutes
  • Put your own oxygen mask on first10 minutes
  • Manage your strong emotions10 minutes
  • Emerge Stronger from a Crisis10 minutes
  • Expect a new normal after a crisis10 minutes
  • Help your team recover and heal10 minutes
  • Shift out of crisis mode10 minutes
  • Capture critical lessons10 minutes
  • Prepare for the next crisis10 minutes
  • Chart a path forward10 minutes
  • Stay nimble10 minutes
1 assignmentTotal 30 minutes
  • Crisis Management30 minutes

What's included

2 assignments

2 assignmentsTotal 60 minutes
  • Course-End Assessment30 minutes
  • Course-End Project30 minutes

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Harvard Business Review
24 Courses18,304 learners

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¹ Some assignments in this course are AI-graded. For these assignments, your data will be used in accordance with Coursera's Privacy Notice.