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Leading Through Complexity, Change And Inclusion

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Leading Through Complexity, Change And Inclusion

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

2 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Apply structured approaches to lead teams through change and organisational transition.

  • Use inclusive leadership practices to build trust, psychological safety and team performance.

  • Develop practical leadership strategies to manage complexity, stakeholder priorities and uncertainty.

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Recently updated!

April 2026

Assessments

12 assignments

Taught in English

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This course is part of the Modern Leadership: Styles And Real-World Application Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 7 modules in this course

This course focuses on how to lead effectively in complex, changing and diverse environments. You’ll learn how to navigate organisational change, lead teams across different contexts and apply structured approaches to managing uncertainty and competing priorities.

Through practical frameworks and real-world scenarios, you’ll explore how to lead diverse teams, build inclusive environments and strengthen communication across different working styles and cultures. You’ll also develop the skills to manage change effectively, support team wellbeing and maintain performance during periods of transition. By the end of this course, you’ll be able to apply practical leadership strategies, which improve team alignment, support change and help you lead with clarity and confidence in complex situations. It is primarily aimed at first- and second-year undergraduates interested in engineering or science, along with high school students and professionals with an interest in programming.

This module explores how leaders use persuasion and influence to shape decisions, build alignment and strengthen relationships. You will examine the psychological drivers behind behaviour, including how people form opinions, respond to messaging and make decisions. The module focuses on practical communication techniques such as building rapport, interpreting verbal and non-verbal cues and adapting your message to different audiences. You will also learn how to influence ethically by using empathy, trust and clarity to guide conversations and achieve better outcomes.

What's included

30 videos2 readings2 assignments

30 videosTotal 110 minutes
  • What You Will Learn On This Course1 minute
  • Who Is Philip Hesketh?1 minute
  • Psychological Drivers: 1. Love, 2. Importance And 3. Belonging4 minutes
  • Psychological Drivers: 4. Belief 3 minutes
  • Psychological Drivers: 5. Certainty And Uncertainty4 minutes
  • Psychological Driver: 6. Need For Growth3 minutes
  • Psychological Driver: 7. Need For A Place4 minutes
  • First Impressions: How They’re Formed And How To Form A Good One4 minutes
  • The ‘Facts, Feelings And After Effects’ Of Every Conversation6 minutes
  • How To Get People To Jump Through​ Hoops Like A Dolphin4 minutes
  • The Psychological Difference Between Persuasion And Influence3 minutes
  • The Importance Of Understanding How People Have Beliefs And How Placebos Work4 minutes
  • How To Read Body Language And The ‘Tells’4 minutes
  • The Difference Between ‘Intent’ And ‘Impact’3 minutes
  • How To Work Out What People Really Mean When They Say Certain Things4 minutes
  • The Big Difference That Little Words Can Make4 minutes
  • How To Tell When People Are Lying And What To Do About It3 minutes
  • How To Put Things Right When You’ve Put Things Wrong4 minutes
  • The Principles Of Objection Handling3 minutes
  • The Importance Of Being Part Of The Solution5 minutes
  • Constructive Criticism3 minutes
  • How To Handle Difficult Situations During And After The Event5 minutes
  • How The Roman Empire, The Beatles And The Titanic Really Failed5 minutes
  • How And Why All Relationships And Companies Follow The Same Course5 minutes
  • How To Keep Improving Even The Best Relationships5 minutes
  • How relationships develop and how to relate to people5 minutes
  • How To Get On With Everyone Better4 minutes
  • How To Understand People Better And The Role Of Linear Probing4 minutes
  • How To Improve All Your Relationships In The Long Term3 minutes
  • Next Steps1 minute
2 readingsTotal 20 minutes
  • Lesson Descriptions: Persuasion And Influence10 minutes
  • Project: Building Reputation Through Accountability10 minutes
2 assignmentsTotal 60 minutes
  • Psychological Persuasion Knowledge Check30 minutes
  • Applying Psychological Persuasion Strategies30 minutes

This module focuses on implementing change management methodologies to deliver effective transformation. You will learn how to structure change initiatives, align stakeholders and apply communication strategies that support successful execution. The emphasis is on translating change plans into measurable outcomes and sustaining long-term transformation.

What's included

6 videos3 readings2 assignments

6 videosTotal 54 minutes
  • Introduction To Change Management6 minutes
  • An Agile Approach To Change Management9 minutes
  • McKinsey's 7-S Model13 minutes
  • Kotter's Theory9 minutes
  • Nudge Theory9 minutes
  • Bridges' Transition Model9 minutes
3 readingsTotal 30 minutes
  • Lesson Descriptions: Implementing Change And Driving Transformation10 minutes
  • Worksheet: Change Methodologies And Transformation Planning10 minutes
  • Project: Implementing An Agile Change Management Strategy 10 minutes
2 assignmentsTotal 60 minutes
  • Change Methodologies Knowledge Check30 minutes
  • Applying Change Methodologies 30 minutes

This module explores how cultural differences influence communication, collaboration and leadership effectiveness. You will examine how to adapt your leadership approach across diverse teams and develop the skills needed to manage global working relationships. The focus is on improving understanding, reducing misalignment and strengthening team performance.

What's included

11 videos3 readings2 assignments

11 videosTotal 60 minutes
  • Introduction To Managing Globally7 minutes
  • Benefits Of Global Teams6 minutes
  • Challenges Of Global Teams5 minutes
  • Global Team Management Competencies 9 minutes
  • Methods To Ensure Clear Communication7 minutes
  • Cultural Sensitivity 5 minutes
  • Building Trust In Global Teams6 minutes
  • Methods For Effective Global Time Management3 minutes
  • Team Composition: Setting Up Global Teams5 minutes
  • What Is Employee Engagement Really About?5 minutes
  • Incentives And Rewards4 minutes
3 readingsTotal 30 minutes
  • Lesson Descriptions: Leading Diverse Teams And Cross-Cultural Communication10 minutes
  • Worksheet: Leading Diverse And Global Teams10 minutes
  • Interactive Project: Global Team Management Action Plan10 minutes
2 assignmentsTotal 60 minutes
  • Diverse Team Leadership Knowledge Check30 minutes
  • Applying Cross-Cultural Leadership Skills30 minutes

This module examines the challenges and opportunities of leading hybrid and remote teams. You will learn how to maintain engagement, build trust and create structure in distributed environments. The module focuses on communication, accountability and leadership behaviours that support consistent productivity and team cohesion.

What's included

14 videos3 readings2 assignments

14 videosTotal 55 minutes
  • Introduction5 minutes
  • Hybrid Versus Fully Remote Teams5 minutes
  • Communication Protocols In Hybrid Teams4 minutes
  • Training For Hybrid Teams4 minutes
  • Reducing Costs With Hybrid Teams3 minutes
  • Resource Management4 minutes
  • The Neuroscience Of Social Isolation5 minutes
  • Mental Health Needs4 minutes
  • How To Encourage Workers Back To The Office Part-Time3 minutes
  • Culture, Performance And Profit4 minutes
  • Employee Engagement3 minutes
  • Personality Types Best Suited To Hybrid Working4 minutes
  • Trust – A Case Study3 minutes
  • Hybrid Team Dynamics3 minutes
3 readingsTotal 30 minutes
  • Lesson Descriptions: Leading Hybrid And Remote Teams Effectively10 minutes
  • Worksheet: Hybrid And Remote Team Leadership10 minutes
  • Project: Building A Hybrid Team Communication Plan 10 minutes
2 assignmentsTotal 60 minutes
  • Hybrid Team Leadership Knowledge Check30 minutes
  • Applying Hybrid Team Leadership 30 minutes

This module introduces the principles of inclusive leadership and explores how diversity and bias influence team dynamics and decision-making. You will learn how to create inclusive environments where individuals feel valued and able to contribute. The focus is on applying inclusive practices that improve collaboration, innovation and team performance.

What's included

6 videos3 readings2 assignments

6 videosTotal 43 minutes
  • Foundations Of Inclusive Leadership: Understanding Diversity And Inclusion9 minutes
  • Cultural Competence In Leadership8 minutes
  • Cultural Intelligence4 minutes
  • Leading Inclusive Teams8 minutes
  • Inclusive Leadership In A Global Context7 minutes
  • Resilient Inclusive Leadership6 minutes
3 readingsTotal 30 minutes
  • Lesson Descriptions: Inclusive Leadership And Psychological Safety10 minutes
  • Worksheet: Inclusive Leadership And Team Culture10 minutes
  • Interactive Project: Develop An Inclusive Leadership Strategy Plan10 minutes
2 assignmentsTotal 60 minutes
  • Inclusive Leadership Knowledge Check30 minutes
  • Applying Inclusive Leadership Practices30 minutes

This module focuses on the role of mental health awareness in leadership and team performance. You will learn how to recognise signs of stress, support wellbeing and create psychologically safe environments. The emphasis is on building emotionally intelligent teams that can perform consistently in demanding environments.

What's included

6 videos3 readings2 assignments

6 videosTotal 48 minutes
  • Understanding Mental Health In The Workplace10 minutes
  • Creating A Supportive Work Environment8 minutes
  • Stress Management And Resilience Building8 minutes
  • Work-Life Balance And Wellbeing8 minutes
  • Training For Managers And Leaders8 minutes
  • Community Resources And Employee Assistance Programs7 minutes
3 readingsTotal 30 minutes
  • Lesson Descriptions: Mental Health Awareness And Team Wellbeing10 minutes
  • Worksheet: Psychological Safety And Team Wellbeing10 minutes
  • Project Title: Mental Health Awareness Action Plan For Your Organisation10 minutes
2 assignmentsTotal 60 minutes
  • Psychological Safety Knowledge Check30 minutes
  • Applying Psychological Safety Practices30 minutes

This module brings together the key concepts from the Specialization into a practical, application-focused framework. You will develop your own leadership playbook by applying principles of change leadership, stakeholder influence and inclusive leadership to real-world scenarios. The module focuses on translating learning into action through structured reflection, scenario-based exercises and planning tools. By the end, you will create a personalised 90-day leadership experimentation plan to apply your skills in your own context and continue developing your leadership capability.

What's included

3 readings

3 readingsTotal 30 minutes
  • Building Your Leadership Playbook10 minutes
  • Worksheet: Leadership Playbook And Action Planning10 minutes
  • Applying Leadership Playbook Development10 minutes

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