The Manager's Toolkit: A Practical Guide to Managing People at Work
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The Manager's Toolkit: A Practical Guide to Managing People at Work
Instructor: Dr Chris Dewberry
203,836 already enrolled
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4,349 reviews
4,349 reviews
Skills you'll gain
- People Development
- Performance Management
- Strategic Decision-Making
- Leadership
- Smart Goals
- Conflict Management
- Interviewing Skills
- Compensation Management
- Constructive Feedback
- Human Resources Management and Planning
- Talent Recruitment
- Staff Management
- People Management
- Employee Performance Management
- Decision Making
- Performance Appraisal
- Goal Setting
- Recruitment
- Leadership and Management
Details to know
26 assignments
See how employees at top companies are mastering in-demand skills
There are 5 modules in this course
The aim of this course is to give you a practical guide to managing people at work. It does not matter whether you are a first time manager in a shop or a middle manager in an office environment; the same skills apply to every work place. In the course you will engage with some HR theories and then see how they translate into every day working life.
At the end of the course we hope you will be better equipped to choose a suitable employee, to motivate and appraise your team, to manage conflict in the work place and to lead and make decision on a day to day basis.
The first resources this week offer an opportunity for some preparatory reading, giving you a broad overview of the subject before we dive into the topic of interviews. We'll then explore the purpose of interviews, how to conduct them effectively, and consider alternative selection methods, ultimately discussing whether interviews are the most effective way to choose new staff members.
What's included
7 videos4 readings4 assignments
7 videos•Total 51 minutes
- Course introduction - part 1•8 minutes
- Course introduction - part 2•8 minutes
- Introduction to interviews•7 minutes
- The structured interview•8 minutes
- The unstructured interview•9 minutes
- Tests and assessment centres•6 minutes
- Panels, boards, telephone and virtual interviews•7 minutes
4 readings•Total 60 minutes
- Course structure and navigation•5 minutes
- Learn effectively this course•5 minutes
- From Fayol's mechanistic to today's organic functions of management•25 minutes
- The psychological processes underlying selection•25 minutes
4 assignments•Total 45 minutes
- Introduction to interviews•5 minutes
- The structured interview•5 minutes
- The unstructured interview•5 minutes
- Week 1 assessment•30 minutes
This week we are looking at the role of the leader in the organization and how we can improve our to improve our decision making.
What's included
6 videos3 readings5 assignments
6 videos•Total 48 minutes
- What is a leader, and what do we mean by leadership?•6 minutes
- What style does the leader show in this structuring activity? •8 minutes
- The components of choice•9 minutes
- Expected utility theory•7 minutes
- How we actually make choices•8 minutes
- How to improve decision making•9 minutes
3 readings•Total 75 minutes
- A review of leadership theory•25 minutes
- Leadership competency frameworks•25 minutes
- How can decision making be improved?•25 minutes
5 assignments•Total 60 minutes
- Autocratic vs democratic leader•10 minutes
- The components of choice•5 minutes
- Expected utility theory•5 minutes
- How we actually make choices•10 minutes
- Week 2 assessment•30 minutes
This week we are looking at how a well designed performance management system can help both the employee and the organization.
What's included
5 videos3 readings5 assignments
5 videos•Total 37 minutes
- An introduction to performance management•9 minutes
- The performance management cycle•8 minutes
- Performance appraisal•7 minutes
- Ways to evaluate individual performance•9 minutes
- Designing a performance management system•4 minutes
3 readings•Total 70 minutes
- Appraisal of performance and potential•25 minutes
- Performance management and appraisal•25 minutes
- Activity: Setting SMART goals•20 minutes
5 assignments•Total 50 minutes
- Performance management•5 minutes
- Performance appraisal•5 minutes
- Ways to evaluate individual performance•5 minutes
- Designing a performance management system•5 minutes
- Week 3 assessment •30 minutes
This week we are looking at how important pay is as a motivator and the implications of this. Could it be that it may actually achieve the opposite?
What's included
6 videos1 reading7 assignments
6 videos•Total 27 minutes
- Pay as motivation•4 minutes
- Just how important is pay as a motivator•5 minutes
- Pay for performance•4 minutes
- Pay: Attraction and retention•4 minutes
- How individual and situational factors influence the motivational impact of pay•4 minutes
- Can pay demotivate employees?•5 minutes
1 reading•Total 25 minutes
- Pay as motivation•25 minutes
7 assignments•Total 60 minutes
- Pay as motivation•5 minutes
- Just how important is pay as a motivator?•5 minutes
- Paying for performance•5 minutes
- Pay to attract and pay to retain•5 minutes
- How individual and situational factors influence the motivational impact of pay•5 minutes
- Can pay demotivate employees?•5 minutes
- Week 4 assessment•30 minutes
Is conflict always bad? This week we are looking at the causes of conflict and how to manage it for a positive outcome.
What's included
4 videos2 readings5 assignments
4 videos•Total 33 minutes
- The nature and causes of conflict in organisations•12 minutes
- Introduction to managing conflicts at work•6 minutes
- Organisational culture and knowledge•6 minutes
- Team level and the Individual level•9 minutes
2 readings•Total 50 minutes
- Understanding and managing conflicts at work•25 minutes
- Dealing with discrimination and bullying•25 minutes
5 assignments•Total 50 minutes
- Nature and causes of conflict at work•5 minutes
- Introduction to managing conflicts at work•5 minutes
- Organisational culture and knowledge•5 minutes
- Team level and the individual level•5 minutes
- Week 5 assessment•30 minutes
Instructor
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Showing 3 of 4349
Reviewed on Apr 11, 2020
The whole programme has been inspiring and resourceful. I plan to implement every bit of it in the discharge of my daily assignment. Thank you so much for this opportunity.Omobowale Odofib
Reviewed on Aug 23, 2022
this was very informative and intersring cousrse especily for thoe who work as manager. we like seen forward for such interting and knowlede based course in future thank you University of Londan.
Reviewed on Nov 5, 2020
i enjoyed this course very much. i was pleased that one of my tutors used powerpoint presentations to read that help me a lot to understand the topic that was being discussed even more.
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