After learning a lot from your customers, you now need to analyze, evaluate, and negotiate. One way to begin working with the data is to write out explicit goals from the information you've gathered. Goals can be written at high and low levels, but they need to be clear and measurable at any level. The first step is determining behavioral goals.

Once goals have been identified, they can be pulled together to create use cases; these are easy to read and understand by both customer and developer. To address security, misuse cases and abuse cases can also be defined, in written or drawn form.

While writing use cases, you'll likely realize that you are missing many components, have questions, and realize that some statements conflict. Group Sessions can help you get more information quickly and begin the negotiation process. Here you'll learn about different types of group sessions and how to make group sessions efficient and effective.

Inconsistency and conflicts often arise due to language that's being used. There are many types of inconsistency that you can identify early on. The conflicts identified need to be clarified and fixed. In this module, identifying inconsistency, identifying clashes, and handling conflict are discussed.