Understanding User Needs
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Understanding User Needs
This course is part of User Experience Research and Design Specialization
Instructor: Kentaro Toyama
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What you'll learn
Understand user needs assessments and qualitative research
Learn an end-to-end methodology for qualitative research
Explore good practices for conducting semi-structured interviews, in-situ observation, and affinity walls
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There are 5 modules in this course
Designing effective interactive systems requires understanding the needs and capabilities of the people who will be using them. In this UX course we will focus on how to interact with users (or potential users) to understand what they need, what they currently do, what they love and hate, and examine human capabilities and behavior as they relate to UX design.
Learners will be introduced to numerous techniques to gather data from and about users. This course is part of the User Experience (UX) Research and Design specialization offered on Coursera. What you'll learn: Find out what user needs assessments are, what qualitative research is, and how the two are related. Learn an end-to-end methodology for qualitative research that is suited for understanding user needs. The methodology includes knowledge of semi-structured interviews, in-situ observation, and affinity walls. Be exposed to good practices for conducting semi-structured interviews, in-situ observation, and affinity walls. Gain some experience with semi-structured interviews, in-situ observations, and affinity walls.
What's included
3 videos6 readings3 assignments1 peer review2 discussion prompts
3 videos•Total 18 minutes
- 1.1 Introduction to User Needs Assessment•8 minutes
- 1.2 Overview of Qualitative Research•6 minutes
- 1.3 User Needs Assessment Mini-Project•4 minutes
6 readings•Total 60 minutes
- Welcome Announcement•10 minutes
- Course Syllabus•10 minutes
- Help Us Learn More About You!•10 minutes
- Course Resources•10 minutes
- Mini-Project Assignment Handout•10 minutes
- Stop! Did you score a 70% on your first peer assessment?•10 minutes
3 assignments•Total 23 minutes
- User Needs Assessment and Qualitative Research•20 minutes
- Peer Review 1 Self-Check•1 minute
- Learn to Grade: Decide on a Mini-Project•2 minutes
1 peer review•Total 60 minutes
- Decide on a Mini-Project•60 minutes
2 discussion prompts•Total 20 minutes
- Introduce Yourself•10 minutes
- Lesson 1•10 minutes
What's included
3 videos2 readings3 assignments1 peer review1 discussion prompt
3 videos•Total 20 minutes
- 2.1 Semi-Structured Interviews•2 minutes
- 2.2 Components of an Interview Protocol•7 minutes
- 2.3 Good Practices for Interview Protocols•10 minutes
2 readings•Total 20 minutes
- Resource: Interview Protocol Template•10 minutes
- Interview Protocol Assignment Handout•10 minutes
3 assignments•Total 22 minutes
- Interview Protocols•20 minutes
- Peer Review 2 Self-Check•0 minutes
- Learn to Grade: Write an Interview Protocol•2 minutes
1 peer review•Total 60 minutes
- Write an Interview Protocol•60 minutes
1 discussion prompt•Total 10 minutes
- Lesson 2•10 minutes
What's included
5 videos2 readings2 assignments1 peer review1 discussion prompt
5 videos•Total 40 minutes
- 3.1 Sample Interview•14 minutes
- 3.2 Tips for Interviewing•10 minutes
- 3.3 Observing Users•7 minutes
- Sample Think-Aloud Protocol•4 minutes
- 3.4 Extracting Data from Interview•5 minutes
2 readings•Total 20 minutes
- A Quick Note on the Upcoming Lecture•10 minutes
- Interview and Data Extraction Assignment Handout•10 minutes
2 assignments•Total 21 minutes
- Interviewing Tips•20 minutes
- Peer Review 3 Self-Check•1 minute
1 peer review•Total 60 minutes
- Data Extraction Exercise•60 minutes
1 discussion prompt•Total 10 minutes
- Lesson 3•10 minutes
What's included
2 videos2 readings2 assignments1 peer review1 discussion prompt
2 videos•Total 15 minutes
- 4.1 Analyzing Qualitative Data•3 minutes
- 4.2 Affinity Walls•12 minutes
2 readings•Total 20 minutes
- Affinity Wall Notes From the Previous Lecture•10 minutes
- Affinity Wall Assignment Handout•10 minutes
2 assignments•Total 21 minutes
- Affinity Walls•20 minutes
- Peer Review 4 Self-Check•1 minute
1 peer review•Total 60 minutes
- Affinity Wall Report Submission•60 minutes
1 discussion prompt•Total 10 minutes
- Lesson 4•10 minutes
What's included
2 videos3 readings1 assignment1 discussion prompt
2 videos•Total 7 minutes
- 5.1 Variations on User Needs Assessments•5 minutes
- 5.2 Conclusion•2 minutes
3 readings•Total 30 minutes
- Post-Course Survey•10 minutes
- Attributions•10 minutes
- Keep Learning with Michigan Online•10 minutes
1 assignment•Total 20 minutes
- Whole Course•20 minutes
1 discussion prompt•Total 10 minutes
- Lesson 5•10 minutes
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Reviewed on Jul 16, 2019
I really like this lecturer, he gives lots of good examples and analogies for the principles taught in this course. Well done.
Reviewed on May 16, 2020
A very good course in building the idea to a person regarding how the process of the building an product should go starting from user needs .
Reviewed on Oct 11, 2020
This course has really exceeded my expectations, each of the exercises that are raised lead you to a complete understanding of the strategies to follow to understand the needs of the user.
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