Workplace Conflict Resolution Skills
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What you'll learn
Identify sources, types, and stages of conflict in workplace and team environments.
Apply conflict management and negotiation techniques to resolve disputes effectively.
Use communication and behavioral frameworks to improve collaboration and decision-making.
Details to know
June 2026
9 assignments
See how employees at top companies are mastering in-demand skills
There are 3 modules in this course
Master workplace conflict resolution and negotiation skills to improve communication, teamwork, and professional relationships.
Learn how to identify conflict sources, apply conflict management styles, and resolve disagreements with confidence. This course provides a practical foundation in workplace conflict management for learners who want to handle professional challenges more effectively. You will explore the meaning, sources, and types of conflict, including role conflict, structural conflict, interpersonal conflict, and organizational conflict. The course also covers behavioral tools such as the Johari Window, conflict process models, and key conflict management styles including collaborative, competitive, accommodating, and compromising approaches. You will learn how to apply negotiation, bargaining, and structured resolution techniques in real workplace situations. By the end of this course, you will be able to analyze conflicts, choose the right resolution approach, communicate more effectively, and build stronger workplace relationships. This course is ideal for professionals, managers, HR learners, team leaders, and students who want practical conflict resolution skills for career success.
Explore the fundamentals of workplace conflict, including its meaning, sources, and types. Learn how internal and external factors influence conflicts and how behavioral models like Johari Window enhance self-awareness.
What's included
5 videos3 assignments
5 videos•Total 41 minutes
- Understanding Conflicts•11 minutes
- Sources of Conflicts•9 minutes
- Sources of Conflicts- Internal Factors•4 minutes
- Types of Conflicts•10 minutes
- Understanding Johari Window•8 minutes
3 assignments•Total 50 minutes
- Foundations of Workplace Conflict•30 minutes
- Understanding the Nature of Conflict•10 minutes
- Exploring Conflict Types and Personal Awareness•10 minutes
Examine different organizational conflicts such as role, structural, and interpersonal conflicts. Learn and apply key conflict management styles to handle real-world workplace situations effectively.
What's included
5 videos3 assignments
5 videos•Total 46 minutes
- Different Types of Role Conflicts•10 minutes
- Horizontal vertical Line staff conflict•10 minutes
- Competitive Avoiding style of conflict mgmt_Part 1•9 minutes
- Competitive Avoiding style of conflict mgmt_Part 2•6 minutes
- Collaborate Compromise style of conflict mgmt•11 minutes
3 assignments•Total 50 minutes
- Dynamics and Styles of Conflict•30 minutes
- Role and Structural Conflicts in Organizations•10 minutes
- Conflict Management Styles in Action•10 minutes
Understand the conflict process and develop practical skills in negotiation and bargaining strategies. Learn how to resolve conflicts using structured approaches and third-party interventions.
What's included
5 videos3 assignments
5 videos•Total 40 minutes
- Accommodating style of conflict mgmt•8 minutes
- Process of Conflict•8 minutes
- Negiotiation and Thirdparty Negotiation strategies•11 minutes
- Distributive Integrative bargaining in conflict Part- 1•6 minutes
- Distributive Integrative bargaining in conflict Part- 2•7 minutes
3 assignments•Total 50 minutes
- Resolving Conflict through Processes and Negotiation•30 minutes
- Managing Conflict Processes and Approaches•10 minutes
- Negotiation Strategies and Bargaining Techniques•10 minutes
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