Privacy Policy
Introduction
When you do business with FlixBus, Inc. (“FlixBus”), you trust us with your information. We are committed to keeping that trust. That starts with helping you understand our privacy practices.
This privacy policy ("Privacy Policy") describes the Personal Data we collect, how it is used and disclosed, and your choices regarding this information. "Personal Data" refers to any information linked or linkable to an identified or identifiable natural person or household, or as otherwise defined by privacy laws applicable to us with respect to your data. Data that is not Personal Data under applicable law is not subject to any restrictions on our collection, use, processing, retention or disclosure under this Privacy Policy or otherwise. In addition, Personal Data once de-identified (i.e., the removal or modification of the personally identifiable elements, or the extraction of non-personally identifiable elements or the procedure by which Personal Data cannot be associated with an individual or allow, due to its structure, content or degree of disaggregation, an individual's identification) may, depending on the applicable law, also not Personal Data and may be used and disclosed without obligation to you, except as prohibited by applicable law. To the extent any non-personal information is combined by or on behalf of us with Personal Data we will treat the combined data as Personal Data under this Privacy Policy.
We recommend that you read this along with our Privacy Overview which highlights key points about our privacy practices.
State Privacy Rights: We provide additional information and choices regarding Personal Data for residents of certain U.S. states. View our U.S. State Privacy Notice for more information. The additional notices are provided in the State Notice section below. To the extent there is a conflict between this Privacy Policy and the State Notice section, the State Notice section will control
Consumer Health Data: We provide additional information and choices regarding personal information that qualifies as consumer health data. View our Consumer Health Data Privacy Policy for more information. The additional notices are provided in the Health Privacy Policy section below. To the extent there is a conflict between this Privacy Policy and the Health Privacy Policy, the Health Privacy Policy shall apply.
Effective Date: As of January 1, 2022
Date Last Updated: December 15, 2025
Data Collection And Uses
Summary
This Privacy Policy applies to Users of FlixBus's services in the U.S., Canada, and Mexico, including Users of FlixBus’s apps, websites, features, emails, customer service tools, such as our customer service call centers and chat features on our websites, and other electronic communications or other services (collectively “Services”).
This Privacy Policy describes how FlixBus and its subsidiaries ("FlixBus," "we," "us," "our") collect and use Personal Data to provide our Services. This Privacy Policy applies to all Users of our Services in the U.S., Canada, and Mexico unless covered by a separate privacy policy. This Privacy Policy specifically applies to:
Customers: Users who request or receive transportation or other services (e.g., accommodations or restaurant recommendations).
Potential Customers: Visitors to our Services and physical locations and other potential customers.
All those subject to this Privacy Policy are referred to as “Users” for purposes of this Privacy Policy. The practices described in this Privacy Policy are subject to applicable laws in the places in which we operate. This means that we only engage in the practices described in this Privacy Policy in a particular country or region if permitted under the laws of those places. Please contact us / our Data Protection Officer if you have questions about our practices in your country or region.