What is Dynamics 365?

Dynamics 365 is an AI-powered suite of business applications designed to streamline operations, enhance customer engagement, and drive better business outcomes. The apps connect with Microsoft 365, Azure, and Microsoft Power Platform to provide a unified, secure, and scalable solution. Unify data, eliminate disconnections between data sets, automate workflows, and quickly adapt to changing business needs to deliver more value in less time with Dynamics 365.

Dynamics 365 unifies business data and processes to streamline operations, enhance customer engagement, and drive growth. Retailers use Dynamics 365 to manage inventory and personalize experiences, while financial firms use it to automate onboarding and gain insights. With Dynamics 365, manufacturers optimize production, manage supply chains, and improve quality control.

Each application is priced separately, and some have different plans available. Explore pricing for all Dynamics 365 applications in the pricing overview or the licensing guide.

Dynamics 365 connects and optimizes every part of your business—including sales, service, marketing, finance, and operations. With built-in AI, autonomous agents, advanced analytics, and seamless connections with other Microsoft tools like Microsoft 365 Copilot, Dynamics 365 helps your organization work smarter, faster, and more flexibly to drive better outcomes.

Dynamics 365 offers AI-powered solutions—including autonomous agents—to enhance both CRM and ERP processes. The CRM applications help manage sales, marketing, and customer service, while ERP applications connect finance, inventory, and HR to streamline operations. Choose the apps you need to boost customer engagement and business efficiency, all within one flexible, connected platform.

Scalable Dynamics 365 solutions work for businesses of all sizes—including enterprise, small, and medium-sized businesses. Learn more about the specific ways that small and medium-sized businesses can use Dynamics 365.