Welcome to SMSGlobal’s new Voice System on MXT

Voice by SMSGlobal

We’ve expanded our voice communications offerings to include online voice solutions. Level up your business communication systems with call forwarding and call bridging. SMSGlobal empowers you to enhance business operations with cloud voice features.

What is Voice by SMSGLOBAL?

Introducing our newest solution: Voice by SMSGlobal

Add voice to your communications strategy with our latest online Voice solution from our voice gateway. Provide the best customer service and engage clients with robust voice features such as SMS and voice-enabled virtual numbers for call forwarding and call bridging.

Benefits and Features of Voice

How Voice by SMSGlobal improves your business

Simple and Straightforward Voice Solution

Set up voice capabilities for your business

Increase leads and improve communication with a consistent phone number across all communication channels and marketing material.

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  One online number for SMS and calls
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  Call forwarding and routing service
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  VoIP call bridging system

High-Quality Networks and Connectivity

Reliable voice solution backed by robust networks

Provide high-quality voice experiences with Voice by SMSGlobal. With secure carrier-grade networks, you can trust your voice solution to us.

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  Reliable carrier network
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  Fast, high-quality voice service
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  Forward calls to your chosen number

Virtual Dedicated Numbers provisioned for your needs

Virtual Numbers for Online Voice and SMS

Utilise a robust voice gateway that provides dedicated SMS and voice-enabled virtual numbers for consistent contact information.

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  Number enabled with SMS and voice functionality
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  Provision dedicated virtual numbers (VDN) in MXT
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  Port over existing business numbers
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  Divert and bridge calls to landline and mobile numbers

If you already have your own virtual number with another provider, talk to our Support Team about porting over your existing number.

Voice by SMSGLOBAL Available on MXT Gateway

MXT web platform now has voice capabilities

Improve business operations and user experiences with MXT's streamlined voice functionality.

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  Click to bridge calls from your web browser
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  Track placed calls and missed calls
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  24/7 support to assist you with getting set up
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  MXT reporting across SMS and voice

Use Cases for Voice by SMSGLOBAL

Voice gateway made for your business

Enhance online processes and streamline communication with our easy-to-use voice system on MXT.

Frequently Asked Questions: Voice

FAQs for SMSGlobal voice gateway

For more information, visit our Knowledge Base for Voice

• How do I get started with Voice by SMSGlobal?

  Register your interest and our dedicated team will get you started by provisioning a Virtual Dedicated Number (VDN). Once you have a virtual dedicated number for voice, you’ll be able to access voice features on MXT.

  Book a demo to ensure you know how to make the most of our voice features.

• Can I utilise voice functions internationally?

  Eventually. For now, voice capabilities are only functional in Australia. However, we may be expanding internationally in future.

• Can I provision a virtual number for Voice, SMS and MMS?

  Eventually. For now, you can utilise virtual dedicated numbers for the following:

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    Voice and SMS
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    Voice only
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    SMS only
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    SMS and MMS

  You can provision multiple virtual dedicated numbers for different purposes and switch between numbers.

• What are the call charges?

  Get in contact with our Customer Success Team to discuss pricing and call charges specific to your use case.

• What voice capabilities are available and what’s to come?

  With our launch of Voice by SMSGlobal, you will be able to use the following features:

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    Call forwarding
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    Call bridging
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    Call tracking
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    VDN provisioned for voice and SMS

  Watch this space for the rollout of our Voice features!