VOOZH about

URL: https://www.textmagic.com/

⇱ Textmagic: Reach customers instantly. SMS, Email, or both


Reach customers instantly.
SMS, Email, or both.

Deliver time-sensitive alerts, reminders, and revenue-driving campaigns.
All with one simple, reliable platform.

No credit card required β€’ Get free credit for testing

All your business messaging. One platform.

The simple, all-in-one platform small businesses use to reach customers, automate follow-ups, and never miss a message.

Send compliant texts
that people actually read.

  • Send alerts, reminders and updates instantly
  • Schedule once, send automatically
  • See who received and replied, in real time
  • Continue conversations with two-way texting
  • Automate follow-ups without lifting a finger
  • Stay compliant, we handle this for you

Try now for free

πŸ‘ Image

Send email with confidence.
Build trust in every inbox.

  • Design professional emails in minutes
  • Choose from ready-made templates
  • Send to the right people with smart segments
  • See exactly who opened, clicked, and converted
  • Get replies in your own inbox or Textmagic app
  • Turn repetitive emails into automated campaigns

Try now for free

πŸ‘ Image

One inbox. Every channel.
Your whole team.

  • Every channel in one shared view
  • Add your whole team, no extra cost
  • Full conversation history, always within reach
  • Assign, tag, and collaborate as a team
  • AI replies trained on your own content
  • Unlimited contacts, no caps or tiers

Try now for free

πŸ‘ Image

Automate the flow once.
Let your messages work.

  • Triggered by real customer actions
  • Run SMS and email together in one flow
  • Build workflows visually, no coding required
  • Deliver every message at the right moment
  • Personalize messages with real customer data
  • Track how contacts move through every flow

Try now for free

πŸ‘ Image

Unify SMS & email for stronger results

SMS and email channels have different strengths, which is why they work so well together. Combine
them for maximum impact on engagement, ROl, and retention.
92%
SMS read rate

9 out of 10 people read texts and 45% reply, often within minutes.

$42
email ROI

Email marketing delivers $42 in revenue for every $1 spent on campaigns.

89%
retention

Businesses using both channels retain 89% of customers vs. 33% using one.

+30%
engagement

Follow-up SMS after email can increase email opens by 20-30%.

Discover why SMS + Email drives 3x better results

One app for all your conversations

Handle two-way chats across SMS, email, live chat, and social channels, without switching tools.
πŸ‘ Image

Turn broadcasts into two-way chats

Let customers reply to your bulk SMS campaigns. Your team handles every reply in one shared inbox.

Reply faster with AI and templates

AI suggests replies and templates to handle common questions and save your team time.

Never miss incoming messages

Get real-time notifications about new SMS from customers, decreasing your first response time.

πŸ‘ Image

Get replies to your email campaigns

Manage replies from your email campaigns directly in your shared inbox, and respond as a team.

Assign, comment, and collaborate on emails

Assign emails to teammates, leave internal notes, and keep everyone on the same page.

Connect multiple mailboxes

No more lost emails, forwarding, or CC chains. Every email stays visible to your whole team.

πŸ‘ Image

Handle all social messages in one inbox

Reply to inbound WhatsApp, Facebook, and Instagram messages using one shared inbox.

Share files, images, and videos

Send and receive images, documents, and videos in social chats to support your customers better.

Track read and unread messages

Always see which messages were read and which still need a reply, so nothing gets missed.

πŸ‘ Image

Turn website visitors into customers

Have real-time conversations with visitors to answer questions, solve problems, and take action.

Target the right visitors automatically

Show the chat widget only to selected audiences or pages, and hide it for others to avoid distractions.

Measure chat satisfaction with surveys

Collect feedback after every chat to track satisfaction and improve customer experience.

πŸ‘ Image

Talk to your customers in real time

Receive calls inside the app, alongside chats, SMS, emails, and social messages.

Forward calls to any number

Route incoming calls to your mobile or office phone when your team is unavailable.

Set custom greetings for callers

Record personalized greetings to give customers a professional experience before the call starts.

Flexible usage-based pricing

Pricing that adjusts to your usage, with full transparency at every step.

Pay-as-you-go

Pay only for the services used.

Money back guarantee

100% refund on unused credit.

No hidden fees

Transparent, predictable pricing.

Send SMS
Select your destination country
Select your SMS volume
1 SMS is 160 standard or 70 Unicode characters.
Can I send longer SMS?
  • Longer messages incur additional charges. The maximum message length is 918 standard or 412 Unicode characters.
Send SMS from
Free brand & use case verification is required.
Why?
  • Verification helps ensure that your brand and use case comply with regulations and prevent misuse. It's a necessary step for sending messages to your recipients.
10DLC brand & campaign registration is required.
Why?
  • 10DLC (10-digit long code) registration is required to comply with industry standards and ensure the legitimacy of your brand and messaging campaign. This helps prevent fraud and ensures proper message delivery.
Only for person-to-person texting. No marketing/alerts allowed.
2-way SMS and voice features supported.
A CPaaS account and API key are required for the connection.
1-way SMS only. No replies are supported.
Why?
Verification helps ensure that your brand and use case comply with regulations and prevent misuse. It's a necessary step for sending messages to your recipients.
How Bring-your-own-CPaaS works?
Connect your existing numbers to Textmagic to take advantage of our powerful, easy-to-use interface while benefiting cheaper costs of your existing CPaaS provider.
SMS features included
Mass texting & scheduled campaigns
Two-way messaging & free replies
Unlimited contacts & users
Delivery reporting
View all features
Send email

First 10,000 emails are free Verify your domain to receive 10,000 free emails and 10,000 email lookups. Bonus will be activated after approval. Further usage is billed on a pay-as-you-go basis.

Select your email volume
Includes domain verification and spam protection.
Learn more
  • This includes the verification of your domain to enhance deliverability and spam protection measures to ensure compliance with messaging standards.
  • Free: 10,000 emails included (with email lookup)
  • After free credits: $0.003 per email.
  • Unlimited contacts, no per-contact fees
Email features included
Click & open rate tracking
Prebuilt HTML & rich text templates
Drag-and-drop editor & AI templates
Scheduled email campaigns
Automatic follow-ups
AI writing assistant
Opt-out management
View all features
Estimated credits required:
$59
for all selected pay-as-you-go services
Try now for free
Get free credit for testing β€’ No credit card required
Get free credit for testing
No credit card required
Cost breakdown
1,000 SMS
$49
4.9Β’ 4.9Β’ 4.9Β’ 4.9Β’ 4.9Β’ per SMS β€’ CPaaS provider fees apply 1Β’ price applies only to texts sent from connected CPaaS provider numbers.
Texts from Textmagic numbers are billed at the standard rate.

1 message part is 160 plain text characters or 70 Unicode characters long.
Local number
$10
1 month free
per month
Toll-free number
$10
1 month free
per month
Brand & campaign registration
Brand & use case verification
Numbers
Alphanumeric Sender ID
$10
Free
Free
$10
1 month free β€’ Industry-wide requirement
Industry-wide requirement
per month
Connect from your CPaaS provider
1-way SMS only
per month
10,000 emails
$Free
One-time welcome bonus
* Additional fees may apply based on your usage.
Full pricing table
Service
Price
Outbound SMS
Send text messages to your contacts.
$0.049 / SMS  (160 plain text characters) 1 message part is 160 plain text characters or 70 Unicode characters long.

Example: A message with 161 plain text characters will be counted as 2 texts.
Outbound SMS via CPaaS
Send text messages using your connected CPaaS account.
(Twilio, Vonage, Sinch, or Bandwidth)
$0.01 / SMS  (160 plain text characters) 1Β’ price applies only to texts sent from connected CPaaS provider numbers.
Texts from Textmagic numbers are billed at the standard rate.

1 message part is 160 plain text characters or 70 Unicode characters long.
Outbound SMS via CPaaS
Send text messages using your connected CPaaS account.
(Twilio, Vonage, Sinch, or Bandwidth)
$0.01 / SMS  (160 plain text characters) 1p price applies only to texts sent from connected CPaaS provider numbers.
Texts from Textmagic numbers are billed at the standard rate.

1 message part is 160 plain text characters or 70 Unicode characters long.
Texting number
Get a number for texting.
$10 / number / month To start texting, you must subscribe to a dedicated virtual number for an extra fee.
Inbound SMS
Receive text messages from your contacts.
Free
Outbound/Inbound MMS
Send and receive multimedia messages (photos, videos, audio).
$0.08 / MMS Each multimedia message (MMS) sent or received, including photos, videos, and audio files, is charged per message regardless of its length.
Local or toll-free texting number
Get a number for texting in the U.S. or Canada.
$10 / number / month  (Free for 1 month) To start texting, you must subscribe to a dedicated virtual number for an extra fee. The first month is free.
Texting number
Get a number for texting in the UK
$10 / number / month  (Free for 1 month) To start texting, you must subscribe to a dedicated virtual number for an extra fee. The first month is free.
Texting number
Get a number for texting in Australia.
$10 / number / month  (Free for 1 month) To start texting, you must subscribe to a dedicated virtual number for an extra fee. The first month is free.
10DLC campaign
Register a campaign as per industry requirements (for local US numbers).
$10 / campaign / month  (Free for 1 month) The initial 10DLC campaign registration is free. Later, the monthly 10DLC campaign renewal fee is applied.
Alphanumeric Sender ID
Register your business name to appear as the sender of your SMS.
$10 / campaign / month  (Free for 1 month) A monthly fee is required to maintain a registered Sender ID. Recipients cannot reply to texts sent from a Sender ID.
Alphanumeric Sender ID
Register your business name to appear as the sender of your SMS.
$10 / campaign / month  (Free for 1 month) A monthly fee is required to maintain a registered Sender ID. Recipients cannot reply to texts sent from a Sender ID. Approval process up to 14 days.
Outbound emails
Send email campaigns to your contacts.
$0.006 / email Fixed cost per email regardless of email size or recipient location.
Email lookup
Check if an email address is valid and can receive emails.
$0.04 / lookup Fixed cost per email address validation.
Carrier lookup
Check if a phone number is valid and identify its carrier.
$0.04 / lookup Fixed cost per phone number validation.
Voice call forwarding
Forward incoming calls to another phone number.
$0.041 / minute Forwarded incoming calls are charged per minute based on their duration.
Outbound voice calls
Make voice calls from your dedicated texting number.
$0.041 / minute Outbound voice calls are charged per minute based on their duration.
Inbound voice calls
Receive voice calls on your dedicated texting number.
$0.023 / minute Inbound voice calls are charged per minute based on their duration.
WhatsApp, Facebook, and Instagram
Respond to incoming chats from the most popular social media platforms.
Free
Email helpdesk tickets
Connect your inbox and respond to email requests from your contacts.
Free
Live chats
Respond to messages from your website via live chat.
Free
Tasks & sales pipelines
Manage to-dos and monitor sales pipelines.
Free
Users & SSO
Collaborate as a team by inviting unlimited users. Manage secure access with Single Sign-On (SSO).
Free
The ultimate list of Textmagic features
SMS
Send and receive text messages
Included
Two-way chat
Included
Email to SMS
Included
Schedule texts and calendar
Included
SMS attachments
Included
Send and receive MMS
Included
Dynamic fields and templates
Included
Secure text messaging
Included
SMS surveys
Included
Carrier lookup and number validation
Included
SMS API gateway
Included
SMS marketing campaigns
Included
Long text messages (up to 918 characters)
Included
SMS distribution lists
Included
SMS sender ID
Included
Chat widget
Included
10DLC texting
Included
Toll-free texting
Included
Auto-responders & keyword-based replies
Unlimited
Delivery & response rate tracking
Included
SMS opt-in and opt-out management
Included
Personalized SMS campaigns
Included
SMS notifications and alerts
Included
Spam filters
Included
Chat
Real-time two way messaging
Included
Message statuses & delivery reports
Included
Emojis and emoticons
Included
Quick replies with templates
Included
Message search
Included
Chat statuses
Included
Block/unblock contacts
Included
Mute chats
Included
Custom notification settings
Included
Schedule messages
Included
Pin chats
Included
Incoming messages automation
Included
Chat history export
Included
Native auto-correct
Included
AI reply suggestions & chat summaries
Included
Custom filtered views
Included
Real-time team collaboration
Included
Tags
Included
Whatsapp conversations
Included
Facebook conversations
Included
Instagram conversations
Included
Chat internal notes
Included
Chat assignee
Included
User mentions @
Coming soon
Collaboration
Unlimited users
Included
Account roles and permissions
Included
Single Sign-on using SAML
Included
Audit logs
Included
Team members reporting
Included
Shared calendar for scheduled campaigns
Included
Teams
Coming soon
Provision new users natively (Google, Slack, Microsoft)
Coming soon
Real-time collaboration
Included
Activity feeds
Coming soon
Integrations
SMS API gateway
Included
Zapier integrations
Included
Email to SMS API
Included
API wrappers in 11 languages
Included
Extensive API documentation
Included
Callback URL support for incoming SMS
Included
Callback URL support for delivery statuses
Included
REST API
Included
Native AI integration
Included
Channels
Outbound & inbound SMS
Included
Outbound & inbound MMS
Included
Outbound & inbound calls
Included
Call forwarding
Included
Facebook conversations
Included
Instagram conversations
Included
Email marketing
Coming soon
Helpdesk tickets
Included
Gmail/Outlook native sync
Coming soon
Contacts
Import contacts from spreadsheets
Included
List management
Included
Opt-out management & automation
Included
Subscribe forms
Included
Block or unsubscribe contacts
Included
Unlimited custom fields
Included
Full contact conversation history
Included
Contact internal notes
Included
Quick contact editing
Included
Tags
Included
Segments (dynamic lists)
Included
Contact filters
Included
Interaction tracking
Coming soon
Automatic data enrichment
Coming soon
Email
Email marketing campaigns
Included
Easy-to-use campaign builder
Included
Prebuilt email templates
Coming soon
Rich text email templates
Included
Support for your own HTML templates
Included
Smart scheduling
Included
Campaign reporting
Included
Open and click rate tracking
Included
Responses to email campaigns
Included
Built-in domain verification
Included
Email compliance tools (e.g., unsubscribe links, CAN-SPAM)
Included
Team inboxes
Included
Email to SMS
Included
Email validation and lookup
Included
Numbers
10DLC numbers (USA)
Included
Toll-free numbers (North America)
Included
Dedicated virtual numbers (30+ countries)
Included
Call forwarding
Included
Alphanumeric Sender IDs
Included
Native 10DLC numbers registration flow
Included
Native toll-free numbers verification flow
Included
Voice
Outbound & inbound voice calls
Included
Call forwarding
Included
Custom greetings
Included
App-wide dialpad
Coming soon
Calls from a custom Caller ID
Included
Call routing and schedule
Coming soon
Voicemail
Coming soon
Call recordings
Coming soon
Simple IVR system
Coming soon
Put call on hold
Included
Apps
Fully adaptive web app
Included
Native iOS app
Included
Native Android app
Included
Billing
Pay-as-you-go or monthly plans
Included
Secure PCI-compliant payment form
Included
Optional auto-recharge
Included
Invoices & PO numbers
Included
Backup payment methods support
Included
Credit card payments (Visa, Mastercard, Amex)
Included
Bank transfers
Included
Accounting email address
Included
Credit never expires
Included
Detailed cost statements
Included
Money back guarantee
Included
Account and security
Two-factor authentication (2FA)
Included
Single Sign-On (SAML)
Included
Audit logs
Included
Advanced reporting
Included
Data retention settings
Included
Data deletion on request
Included
Encrypted storage & backups
Included
99.9% uptime guarantee
Included
24/7 professional and fast support
Included
SOC 2 Type II & GDPR compliance
Included
24/7 support (email, phone, live chat)
Included
Help center & video tutorials
Included

0 search results for: β€œβ€

Sorry, but nothing matched your search terms.
Please try again with different keywords.
Connect

Livechat

Full customization

Customize the widget to match the look and feel of your brand.  

Included

Web widget

Embed a support widget on your website. Allow customers to request help by submitting a ticket or commencing a conversation with an agent directly from the widget.

Included

Multiple website support

Place your live chat on multiple websites at no additional charge. 

Unlimited

Eye-catcher

Make your chat stand out with eye-catching elements that draw customers in.

Included

File sending

Easily send and receive files while providing customer support.

Included

Pre-chat forms

Gather relevant client information with pre-chat forms to add context and automatically route chats to the right agent. 

Included

Post-chat surveys

Collect feedback and use relevant client insights to improve your processes.

Included

Virtual phone numbers

Dedicated phone number

With a dedicated virtual number, you can receive text messages or calls from anyone. Use the same number to send out text messages and make calls. 

Starting from $5

International numbers

Ensure foreign customers can get in touch for free or at standard local fees with international phone numbers. 

Starting from $5

Toll-free numbers

Make sure clients can contact you at a discounted or zero price with toll-free numbers.

Starting from $5

Short numbers

Choose short, five-digit (16 xxx, 17 xxx, 18 xxx)  numbers that your customers will recognize.

Starting from $5

Number porting

Keep your existing phone numbers by porting them to Touchpoint.

Available

Voice calls

Cloud phone system

A complete cloud-based call center solution to meet the needs of medium and small businesses. 

Included

Inbound and outbound calls

Make and receive calls directly from Touchpoint without any additional software or service.  

Included

Unlimited (simultaneous) calls

Allow different agents to have multiple calls simultaneously and on the same line.

Included

Personalized greetings & music

Create personalized greetings and play them to callers based on specific situations (outside business hours, on hold, etc.) 

Included

IVR and call routing

Create a multi-level interactive voice response (IVR) menu to guide the caller to the correct department or agent.  

Included

Call queuing

When all agents are busy, Touchpoint automatically arranges all your incoming calls into queues. 

Included

Call recordings

Keep track of every call and quickly check factual information with automated call recording. 

Included

Voice calls forwarding

Forward individual calls according to customer need or configure forwarding for all calls based on particular situations (e.g., out-of-office hours).   

Included

Call transcripts

Call transcripts allow you to save call conversations to a text, which allows a quick overview of the content of the conversation and makes it easily searchable later.  

Pay-as-you-go pricing

Missed calls tracking

Immediately follow up on missed calls by defining rules that prompt timely action. 

Included

Block spam calls

Are you receiving spam calls from some numbers? Touchpoint allows you to block incoming calls from these numbers. 

Included

Call notes

Create built-in notes to communicate with context or to prepare better follow-ups with your team – no need to switch tabs.

Included

Put call on hold

Put calls on hold and resume conversations after consulting with colleagues and performing additional research.

Included

SMS text messaging

Send and receive SMS text messages

Send SMS text messages online to your customers, partners, and staff.  

Pay-as-you-go pricing

Send and receive MMS

Send and receive multimedia messages (MMS) directly from the Touchpoint dashboard.

Pay-as-you-go pricing

Global SMS coverage

Reach your customers and staff worldwide with access to over 1,000 mobile networks across 150+ countries.

150+ countries

SMS sender ID

Display your company name as the sender of a text message, turning a simple SMS into a powerful branding tool. 

Add-on

Two-way SMS chat

Send and receive instant text messages and encourage two-way communication with our online SMS chat. 

Included

Long text messages

Include extra details in your texts: Touchpoint supports up to 918 characters in a single SMS. 

Available

Languages and unicode SMS 

Send and receive text messages in any language: English, Arabic, Japanese, Chinese, Russian, or any other language.  

Available

Emails

Third-party email integration

Reply from Touchpoint using your own or team email address. 

Included

Multiple mailboxes and domains

When sending an email, you can specify the domain and email address used.  

Included

Touchpoint integrated inbox

Want the convenience of using the @workspacename.touchpoint.com email address without managing an external email account? Send and receive your business emails directly from the Touchpoint dashboard.  

Included

Custom email templates

Personalize communications, save time, and streamline processes using templates that include custom fields.  

Included

Rich-text emails

Send rich-text emails (formatted text, image, file, emoji, etc.). 

Included

Custom email signatures

Use a predefined personal or workspace email signature.

Included

Email attachments

Attach files up to 10MB to your email tickets.

Included
Serve

Ticketing system

Workflow management

Build ticket workflows and define statuses, automated actions, and more with Touchpoint. 

Included

Automated greetings

Automate ticket welcoming and confirmation messages. 

Included

SLA rules

Define the service levels within which tickets must be handled. Set escalation actions or notifications for each commitment.   

Included

Priorities 

Prioritize your tickets and highlight urgent customer cases to organize your work better. 

Included

Canned responses

Send predefined responses to frequent questions and save your team essential time.

Included

Automated follow-ups

Resolve more tickets by sending automatic reminders and follow-ups to clients after a set number of days.  

Included

Satisfaction surveys

Turn every customer interaction into relevant insights with satisfaction surveys.  

Included

Rich-text responses

Personalize ticket replies with emojis, images, or formatted text.

Included

Internal notes

Exchange helpful info between team members and collaborate on tickets with internal notes.

Included

Custom fields

Add different types of data fields to tickets according to your needs. 

Included

Collision detection

Real-time collision detection for all team members to avoid having multiple agents respond to the same ticket.

Included

File sending

Send and receive files as email attachments directly from the Touchpoint dashboard.  

Included

Undo send

Accidentally sent the wrong reply to a customer? Recall the response immediately after pressing β€œSend” and add internal annotations for other team members.  

Included

Split tickets

Create separate workflows for each issue within a ticket and assign them to relevant teams.

Included

Merging tickets

Combine two or more similar tickets into one and handle them together.

Included

Signatures

Add your signature to tickets sent from Touchpoint. Define signatures for every agent or at the workspace level.  

Included

Customizable notification templates

Send personalized communications that align with your business needs and company profile. 

Included

Multi-channel messenger

Livechat, SMS, Whatsapp, and calls in same messenger

Enable customers to contact you through their preferred channel and use a universal interface to hold conversations over different channels.  

Included

360-degree customer communication overview

Get a complete view of customer interactions and aggregate data from all client touchpoints to provide tailor-fit support. 

Included

Conversation timeline

A detailed overview of the conversation’s messages and other events related to the conversation.  

Included

Advanced chat routing

Set advanced chat routing rules to assign conversations to the right agent, take over a chat, or have multiple agents collaborate on the same conversation.

Included

Chat rating and feedback

Ask customers about their experience automatically after closing a conversation, or manually initiated by an agent. Improve your service based on customer feedback. 

Included

Rich-text messaging

Use emoticons and other text formatting to deliver more human replies to your customers.

Included

Canned responses 

Increase team productivity with pre-written responses to common questions.    

Included

Automatic translations

Touchpoint instantly translates messages received in foreign languages to help you provide seamless support to international clients. XX languages are supported. 

Included

Real-time overview of waiting chats

Get a complete overview of active conversations from a single dashboard. 

Included

Reporting and analytics

Pre-built live dashboard

Get a quick overview of your customer support performance and most common KPIs.  Tailor the dashboard to your specific needs.

Included

User and team performance reporting

Evaluate your team’s performance with custom goals and reports for agents, tickets, and more.

Included

Conversation volume report

See exactly how many tickets your team receives and resolves with real-time reports.

Included

Customizable reports and data exploration

Highlight important data and metrics with custom reports and advanced filters.

Included
Sell

Deal and pipeline management

Lead management

Track, engage, and qualify new prospective customers. 

Included

Lead assignment and routing

Assign potential customers to available sales reps and streamline your sales processes.

Included

Customizable pipelines

Edit sales pipeline stages according to your company’s needs to better visualize your sales processes and identify roadblocks. 

Included

Multiple pipelines

Create multiple pipelines and link them to specific users, teams, categories, or products.

Unlimited

Calendar view of deals

Gain an overview of your team’s deals in calendar view and estimate how long it will take to close them.

Included

Drag-and-drop board view

Use drag and drop to move deals from one stage to another. 

Included

Contact management

Contact management

Easily record basic contact information and track customer interactions with your business.  

Unlimited contacts

360-degree contact overview

Access the complete history of your customers’ interactions and personal info from one simple dashboard. 

Included

Organization management

Manage your accounts and partners’ data from a dedicated dashboard to gain a complete overview of their related contacts and activities.

Unlimited organizations

Segment management

Create and update segments automatically based on data points relevant to your business. 

Unlimited segments

Contact lists management

Create, view, organize, and edit contacts lists. 

Unlimited lists

Contact import from CSV, XLS

Import hundreds of contacts in a few clicks from any .CSV or .XLS file, remove duplicates, and automatically validate data fields. 

Included

Contacts import from external app

Import contacts from other tools or apps you use daily and sync data between them.

Included

Contacts merge

Merge contacts with similar information to keep your data up-to-date and avoid creating duplicates.

Included

Contacts timeline

Display all customer interactions in chronological order from your contacts timeline.

Included

Contact blocking

Block messages, emails, or calls from spam contacts and focus on serving your customers.

Included

Reporting

Sales report

Gain more insights into the performance of your sales activities with custom sales reports.

Included

New leads report

Show information about the number, source, and status of new leads. 

Included

Sales forecast report

Based on historical data, estimate how many leads you will convert this week, month, or year. 

Included

Losses report

See exactly how many deals got lost in your sales funnel and at which stages, so you can remove roadblocks.

Included

Activity report

Gain a detailed look at all sales activities that your team has completed over a given period. 

Included

Sales funnel report

Break down your sales performance based on funnel stages to optimize your sales processes. 

Included

Custom reporting

Customize your reports to highlight data that is relevant to your sales team. 

Included

Other

Web-to-lead capture

Generate leads with the prospecting data from your company’s website visitors. 

Included

Sales goals tracking

Track sales goals and activities to improve the performance of your sales team. 

Included

Sales automation

Eliminate repetitive, manual tasks and automate them to allow your sales team to focus on closing more deals.

Included

Tasks and activities

Align your team with shared and individual tasks and activities. 

Included

One-click meeting scheduling

Make it easy for leads, customers, and partners to schedule time with you.  

Included
Promote

Marketing campaign management

SMS campaigns

Create, customize, and schedule SMS marketing campaigns from scratch or using templates.

Included

Email campaigns

Design, customize, and schedule email marketing campaigns from scratch or from one of over 1,000 templates.

Included

Unlimited contacts and messages

Pay only for the texts and emails you send, regardless of the number of contacts you have, and send as many campaigns as you want.  

Pay as you go pricing

Dynamic audience targeting by segments

Send targeted messages to the right clients with advanced segmentation and dynamic lists.  

Included

Static audience targeting by lists

In addition to dynamic lists, Touchpoint allows you to manage static contact lists, where you can add contacts one by one.  

Included

A/B testing

Create and test multiple variations for your email campaigns, define your success metrics, and choose the winning version.

Included

Message scheduling by time zone

Reach customers when it’s more convenient for them with accurate time-zone scheduling.

Included

Templates

Template library

Choose from over 1,000 high-quality email and SMS templates. 

1000+ templates

Drag & drop template builder

Use our intuitive template builder to create eye-catching campaigns from scratch, import your HTML, or choose a design from our template library. 

Included

Live preview

Adjust content as you edit with live preview and follow our quick tips to create perfect marketing campaigns.  

Included

Personalization and mail merge

Personalize your campaigns by inserting merge data from your contact lists directly into your emails or texts. 

Included

Conditional content

Increase engagement with content that fits with particular client segments.

Included

Automation

Powerful automation builder

Create and set rules for automatic actions with our intuitive workflow builder. Track every automation step and optimize your workflows.

Included

Pre-built automations and journeys

Start with predefined automation workflows that match typical use cases and adapt them to your business’s needs

Included

Multi-channel drip campaigns

Merge multiple communication channels into one drip campaign with our no-code workflow builder. 

Included

Split automations

Define different messaging flows depending on the customer’s profile or previous interactions.  

Included

Campaign triggering

Automatically trigger the sending of email or SMS based on customer interactions, website events, changes made to your lists, and more.  

Included

Reporting

Real-time performance overview

Get a real-time overview of your campaign performance and adjust your campaign if necessary.

Included

Open- and click-rate tracking 

Track click and open rates for your email marketing campaigns in real time.

Included

GEO tracking

Switch to location-based reporting to see what works best for each region or country.

Included

Custom reporting

Tailor reports to your specific needs and highlight the information that matters most to your team.  

Included
Collaborate

Contextual collaboration

Visual dashboards

Intuitive dashboards that smooth individual, team, and workspace interactions. 

Included

Goal tracking

Keep everyone aligned and committed to shared goals and metrics.   

Included

Internal notes and @-mentioning

Receive automatic notifications and respond faster whenever someone mentions you in tasks, tickets, deals, internal notes, or any related activity.  

Included

Followers

Follow a ticket, contact, organization, deal, or task and receive instant notifications of every action performed on them.

Included

Task and project management

Multiple projects

Manage multiple projects in parallel and have a separate dashboard for each of them.

Included

Tasks and subtasks management

Create and prioritize important tasks and deadlines at the team and individual levels. 

Included

Drag & drop board

Manage tasks on an easy-to-use drag & drop board. To change the status of a task, drag it to the next state. 

Included

Tasks Kanban view

Easily track task statuses, visualize progress, and zoom in on task details using Kanban boards. 

Included

Task calendar view

Check important deadlines and project timelines using the calendar view. 

Included

Tasks list view

Customize your task list view to your needs by adding the fields you want and filtering the tasks that especially interest you.

Included

Tasks automation

Let the automation module perform repetitive predefined tasks, and where user intervention is required, let the automation flow create a task for the right Touchpoint user.

Included

Associate tasks with tickets, chats, deals, campaigns

Link tasks, tickets, deals, and campaigns to improve company-level communication. 

Included

Notifications and reminders

In-app reminders

Use in-app alerts to stay on top of urgent tasks and deadlines. 

Included

Email reminders

Subscribe to receive email notifications for important changes or updates within Touchpoint. 

Included

SMS reminders

Get instant SMS reminders for critical events, tasks, or deadlines in Touchpoint.  

Included

Notifications in Slack

Connect Touchpoint to Slack and receive notifications of selected events in the channel of your choice. 

Included

Flexible management of notifications

Configure custom reminders that are relevant to your work. 

Included

Snooze notifications

If you wish, Touchpoint allows you to snooze in-app notifications for a specified period.

Included

Calendars

Personal calendar

Add individual events and check associated activities in your personal calendar.

Included

Shared team calendars

Get an overview of team members’ calendars by looking at one or more of their calendar items at a time.  

Included

360 degree activities overview

Bring together all your essential workspace activities: campaigns, deals, deadlines, etc., in a single calendar view.

Included

Flexible filtering

Filter calendar items by event or task type, priority, and assignee. 

Included

Month, week, day view

Zoom in or out in the calendar to see the period that matters to you. 

Included

List view of calendar activities

Get an overview of all the activities on your own and your team’s calendar in an easy-to-follow calendar item list.  

Included

Shared files

Shared files management

Share and securely organize files with your team or customers from a single dashboard.

Included

Content preview

Easily preview the content of common file formats without downloading or opening them.

Included

Folders and tags

Organize your files by dividing them into folders and adding tags. 

Included

Flexible permission management

Set the access rights to files precisely as needed. Make files available to all users, share files with specific team members, or give access to only a few specific users. 

Included

Access log

Access the complete history of who viewed, shared, or downloaded a specific file. 

Included

Workspace and users management

Teams management

Organize your users into teams, improve coordination, and ensure that everyone has all the information they need. 

Included

Company microsite

Create a microsite to share important information about your company and contact points.  

Included

Business hours management

Define your business hours to let customers know your support availability and automatically adjust auto-response messages and call voice greetings.

Included

Custom roles & permissions

Define and assign user roles and permissions to suit your organizational structure and security policies.  

Included

Dedicated domain for workspace

When registering a Touchpoint account, you receive a dedicated subdomain for your company workspace: company.touchpoint.com. You can also use @company.touchpoint.com to create email addresses for your team.   

Included
Search and data management

Search and filtering

Full-text search over the workspace

Finding relevant information is easy. Search data across Touchpoint modules with intuitive full-text search.

Included

Section specific search

Perform module-specific searches and find relevant tickets, contacts, chats, campaigns, etc. 

Included

Flexible filtering options

Each Touchpoint section has flexible data filtering options to help you find relevant information according to your search criteria.  

Included

Customizable filtered views

Save sets of filters as views, and access them easily from your dashboard. 

Included

Data management

Custom fields

Add custom fields to tickets, contacts, organizations, deals, and tasks. 

Included

Bulk actions for chats, tickets, tasks, contacts 

Perform bulk actions on chats, tickets, tasks, or contacts to save time.

Included

Cloning and copying items

Duplicate or clone contact lists, segments, deals, tasks, or other items, and create modified versions based on the information therein.

Included

Tagging

Assign tags to chats, tickets, contacts, lists, and deals to organize your data better.  

Included

Associations

Define associations between tickets, tasks, deals, contacts, organizations, and chats to achieve a 360 overview of your customers and provide contextual support.  

Included

Activity log

View every agent and system activity on the log.

Included

Import and export

Data export (PDF, CSV, XLSX)

Export complete data lists and detailed data views (e.g., the content of a single ticket or chat) to Excel, CSV, or PDF.  

Included

Data import

Import your contacts and leads with unlimited custom fields using Excel and .CSV files.

Included

Migration from other CRMs

Migrate data from popular platforms, such as SalesForce, Pipedrive, Zendesk, Hubspot, Intercom, etc. Please get in touch with us if you are using any other platform, and we will outline your data import options. 

Included

Data storage and backup

File and data storage

Secure and reliable data storage for up to 2GB per user. 

2GB per user included,
0.99$ per each extra GB

24/7/365 Data backup

In the unlikely event of a problem with one of our secure servers, none of your data will be lost, and your business will not be affected.  

Included

Secure billing & payments

Touchpoint does not store credit or debit card details on the website. A third-party, PCI-compliant payment gateway securely stores all payment data.  

Included

Regional data hosting

Control your data storage location – choose your preferred data center location. 

Included

Dedicated instance

On special request, we allow enterprise customers to use an isolated, dedicated Touchpoint instance, which means separate virtual servers and a client-based custom configuration. 

Contact us
Integrations

Integration API

Simple API for integrations

Pull and feed various data to your Touchpoint via the REST API, which allows for creating custom integrations.  

Included

Zapier

Connect Touchpoint with 2,000+ apps using Zapier.  

Included

Direct integration with third-party tools

Google Meet

Seamlessly integrate Google Meet into Touchpoint. 

Included

Gmail

Connect one or more Gmail business accounts to Touchpoint. 

Included

Slack

Communicate with your team, organize huddles, and send notifications directly to your preferred channels.  

Included

Zoom

Have meetings directly from your sales dashboard by connecting to Zoom. 

Included

MS Teams

Communicate with prospects or clients and organize meetings via MS Teams. 

Included

MS Exchange

Connect your Microsoft Exchange mailbox to Touchpoint. 

Included

Jira

Unify your support and engineering teams by forwarding tickets to Jira.  

Included

TeamViewer

Create and join remote support sessions with your customers.   

Included
Security and Compliance

Identity and access management

2-factor authentication (2FA)

Improve your security using Google authenticator or mobile 2-step verification when logging in.  

Included

Log in with Google or Microsoft

Easily manage user authentication using your Google or Microsoft Account to access Touchpoint. 

Included

Single Sign-On (SSO)

Touchpoint supports enterprise-grade or cloud SSO solutions (based on SAML 2.0). 

Included

Access restriction

You can restrict access to your Touchpoint instance to a limited number of IPs.  

Included

Security

256-bit SSL secure connection

Keep your data safe with the SSL encryption protocol. 

Included

Custom security policies

Apply safety measures that align with your organization’s security policies (Force 2FA, location-based restrictions on logins, define session length, etc.).

Included

Security dashboard

Get a complete overview of all critical security events related to the workspace – see all login attempts, repeated password attempts, etc.  

Included

Build-in anti spam protection

Protect your Touchpoint inbox from spam or malware with advanced security filters.

Included

Security alerts

Receive prompt alerts of potential security events to minimize risk.  

Included

Audit logs

Keep track of all changes made in the settings and data. 

Included

Compliance

GDPR compliance

Touchpoint has dedicated considerable resources to fully complying with the EU data protection requirements set forth by the General Data Protection Regulation (β€œGDPR”)

Included

SOC2 compliance

Textmagic is SOC 2 Type II certified. This confirms that our company information security practices, policies, procedures, and operations meet the highest security standard.

Included
Support and services from Touchpoint team

Customer support

Chat support

Contact the Touchpoint support team via live chat and get your problem solved in minutes.  

Available 24/7/365

Email support

Do you prefer to communicate with customer support by email? Contact us at [email protected], and we’ll find a solution to your problem. 

Available 24/7/365

Phone support

You want to talk to customer support instead of writing. Call us! 

Available 24/7/365

Touchpoint help center

Online self-serve resources to help you successfully set up and efficiently use Touchpoint.

Included

Webinars

Join our quarterly webinars to be the first to find out about new product features and to learn how to use Touchpoint better. 

Included

Tutorial videos

Check out our short video tutorials to quickly onboard Touchpoint and learn how to use every feature.  

Included

Enterprise solutions

Dedicated account manager

Our dedicated account managers will help you personalize your Touchpoint experience, receive support from a single point of contact, and learn how to take full advantage of our software.

Dedicated customization

Want to customize Touchpoint to your specific needs? Contact us, and our product team will analyze your request and develop possible solutions. 

Why businesses choose Textmagic

A good fit for any company - from solo founders to growing teams - helping you connect with customers.

SMS & email campaigns, together

One platform to send SMS and email so you stay connected with your audience without switching tools.

Full industry compliance

We help you stay compliant with carrier and anti-spam rules so your text and email campaigns reach your audience.

One inbox for all conversations

A shared space for SMS, emails, live chats, and social messages to help your team stay organized and respond faster across every channel.

Flexible pay-as-you-go pricing

Predictable pricing that fits your usageβ€” pay only for services used and stay in control of your budget.

Enterprise-grade data protection

We’re GDPR and SOC 2 compliant, with encryption and strict access controls to keep your data safe.

SMS & email campaigns, together

One platform to send SMS and email so you stay connected with your audience without switching tools.

Full industry compliance

We help you stay compliant with carrier and anti-spam rules so your text and email campaigns reach your audience.

Flexible pay-as-you-go pricing

Predictable pricing that fits your usageβ€” pay only for services used and stay in control of your budget.

One inbox for all conversations

A shared space for SMS, emails, live chats, and social messages to help your team stay organized and respond faster across every channel.

Enterprise-grade data protection

We’re GDPR and SOC 2 compliant, with encryption and strict access controls to keep your data safe.

πŸ‘ Intercom

Intercom

Live chat

πŸ‘ Zendesk

Zendesk

Ticketing system

πŸ‘ Asana

Asana

Project management

πŸ‘ Mailchimp

Mailchimp

Email campaigns

πŸ‘ Zoho CRM

Zoho CRM

CRM

πŸ‘ Shopify

Shopify

eCommerce

πŸ‘ Intercom

Intercom

Live chat

πŸ‘ Zendesk

Zendesk

Ticketing system

πŸ‘ Asana

Asana

Project management

πŸ‘ Mailchimp

Mailchimp

Email campaigns

πŸ‘ Zoho CRM

Zoho CRM

CRM

πŸ‘ Shopify

Shopify

eCommerce

πŸ‘ Intercom

Intercom

Live chat

πŸ‘ Zendesk

Zendesk

Ticketing system

πŸ‘ Asana

Asana

Project management

πŸ‘ Mailchimp

Mailchimp

Email campaigns

πŸ‘ Zoho CRM

Zoho CRM

CRM

πŸ‘ Shopify

Shopify

eCommerce

πŸ‘ Intercom

Intercom

Live chat

πŸ‘ Zendesk

Zendesk

Ticketing system

πŸ‘ Asana

Asana

Project management

πŸ‘ Mailchimp

Mailchimp

Email campaigns

πŸ‘ Zoho CRM

Zoho CRM

CRM

πŸ‘ Shopify

Shopify

eCommerce

πŸ‘ Slack

Slack

Team chat

πŸ‘ Pipedrive

Pipedrive

CRM

πŸ‘ Google Drive

Google Drive

Cloud storage

πŸ‘ Google Calendar

Google Calendar

Events & meetings

πŸ‘ Gmail

Gmail

Email

πŸ‘ Trello

Trello

Project management

πŸ‘ Slack

Slack

Team chat

πŸ‘ Pipedrive

Pipedrive

CRM

πŸ‘ Google Drive

Google Drive

Cloud storage

πŸ‘ Google Calendar

Google Calendar

Events & meetings

πŸ‘ Gmail

Gmail

Email

πŸ‘ Trello

Trello

Project management

πŸ‘ Slack

Slack

Team chat

πŸ‘ Pipedrive

Pipedrive

CRM

πŸ‘ Google Drive

Google Drive

Cloud storage

πŸ‘ Google Calendar

Google Calendar

Events & meetings

πŸ‘ Gmail

Gmail

Email

πŸ‘ Trello

Trello

Project management

πŸ‘ Slack

Slack

Team chat

πŸ‘ Pipedrive

Pipedrive

CRM

πŸ‘ Google Drive

Google Drive

Cloud storage

πŸ‘ Google Calendar

Google Calendar

Events & meetings

πŸ‘ Gmail

Gmail

Email

πŸ‘ Trello

Trello

Project management

πŸ‘ Bandwidth

Bandwidth

CPaaS

πŸ‘ Vonage

Vonage

CPaaS

πŸ‘ Twilio

Twilio

Cloud storage

πŸ‘ Sinch

Sinch

CPaaS

πŸ‘ Bandwidth

Bandwidth

CPaaS

πŸ‘ Vonage

Vonage

CPaaS

πŸ‘ Twilio

Twilio

Cloud storage

πŸ‘ Sinch

Sinch

CPaaS

πŸ‘ Bandwidth

Bandwidth

CPaaS

πŸ‘ Vonage

Vonage

CPaaS

πŸ‘ Twilio

Twilio

Cloud storage

πŸ‘ Sinch

Sinch

CPaaS

πŸ‘ Bandwidth

Bandwidth

CPaaS

πŸ‘ Vonage

Vonage

CPaaS

πŸ‘ Twilio

Twilio

Cloud storage

πŸ‘ Sinch

Sinch

CPaaS

Connect to 1,000+
of your favorite apps

Automate tasks and send SMS or email using Zapier or use the Textmagic API if you prefer to skip the interface.

See all integrations

Bring your own number

Keep your existing numbers, messaging rates, and features from your communication provider (Twilio, Vonage, etc.). Add Textmagic's interface on top.

Discover more

Trusted by growing businesses worldwide

See how businesses across industries use SMS and email to improve response times and simplify communication.
Wynter
2x
More survey responses 
thanks to SMS alerts
smiles of ryde
80%
Cost reduction & increased bookings with SMS
Maidpro
β€œAfter looking into a variety of texting services we chose Textmagic because of the variety of features it offers along with the price.”
Peter Turner
President
wellspace
β€œThe CPaaS integration provided the perfect solution. Now, all therapist communications are directed to one number, centralizing our communication effectively.”
Vince Williams
Practitioner Advocate
walk for autism
Β£84K
Raised for charity with the help of two-way SMS
Education garden
82%
Saved time and resources with mass texting
Nestle
20 min
To company-wide SMS notification system
Athenix.
β€œChoosing Textmagic for our medical practices was the best decision for our business! Patient communication at its best!”
Stefanie Schultz
Supervisor
πŸ‘ Source-forge
πŸ‘ Small-Business Leader
πŸ‘ Ease Of Doing Business With
πŸ‘ High Performer Small-Business EMEA High Performer
πŸ‘ SMS Marketing Best Estimated ROI Mid-Market Roi
πŸ‘ slashdot

Get started in 3 easy steps

1. Create a free account

Sign up and follow a simple guide to set up your SMS or email sender.

2. Add prepaid credit

Start with free test balance. Top up when you’re ready to start sending.

3. Send SMS & emails

Launch campaigns, track results, and manage repliesβ€”all in one place.

Try now for free View pricing