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FAQs

Simply put, a ‘Reward’ is a gift for using our services. It’s an exclusive offer that allows readers to collect gift cards for shopping at their favorite retailers through our offer links. All you need to do is use the offer link on our site when you purchase and follow the instructions to collect your gift when it’s ready.

Full terms and conditions are provided for each Reward offer.

Click “Get Reward” and you’ll be shown a pop-up where you can enter your email address. If you’re already registered, and are signed in, this step won’t be necessary.

You will then be able to click the “Activate Reward” button, taking you to the retailer's website to make a qualifying purchase.

We’ll confirm the purchase and approval with the retailer and that all terms were met. Once all cancellation and the return window have passed, you can claim your gift.

You can track the progress of your Reward using the Rewards dashboard. The following steps will take place:

Not Activated

This is the status of the Reward before the purchase is completed. Once a Reward has been clicked, we will then verify whether a transaction has been made. This step can take up to 48 hours.

To ensure verification can be completed you’ll need to make sure you click through to the retailer’s website from the offer pop-up. Any Rewards you’ve clicked on will be displayed on your Rewards dashboard.

Activated

Your status will change to ‘Activated’ once we’ve confirmed your purchase has taken place and has not been cancelled.

Approved

Your Reward will change to 'Approved' as soon as the cancellation and returns windows have passed. This typically takes 7-90 days depending on the retailer's cancellation and returns policy.

Any bookings for travel or services will only be approved once the booking has been fulfilled or the departure date of travel has passed.

Once approved, you will have 30 days to request your gift card.

Available

Once an offer is 'Available', you're free to claim your Reward.

You will have 30 days to claim your Reward before the gift is 'Expired'.

Collected

At this point, you’ve received your digital gift card and it will be available for you to view until the digital gift card expires.

Expired

A Reward will show as Expired if the gift card has passed its 30-day claim date.

A Reward will show as Expired if the Reward has not been activated within the promotional period for the offer.

Tracking Rewards via Email

We will also notify you via email when your Reward is in the following status: Not Activated, Activated or Approved. In the event your Reward is “Declined” we will also notify you via email.

Yes, you can have multiple Rewards activated at the same time, provided you meet the requirements outlined in the terms and conditions. However, there are exceptions.

You can:

  • Have active Rewards for different retailers at the same time.
  • Have multiple active Rewards at the same retailer for different qualifying purchases.

You cannot:

  • Activate multiple Rewards for a single purchase.

Please be aware that due to the way Rewards are confirmed, you’ll only be eligible for the last Reward window you clicked through for the same retailer.

It's beneficial to let a Reward Activate before using another one.

No, this typically breaches the Rewards terms and conditions and may impact your approval.

Please be aware that the last window clicked through will be the window of the Reward offer being tracked. If you click through using a discount code after clicking through using a Reward, we will not be able to award your gift.
Typically, it will take 48 hours to confirm a purchase has been made to Activate the Reward.

Due to various retailers’ cancellation & return policies, there will be a 7-90-day period while your Reward awaits approval from the retailer after activation. Until these are complete, we cannot award the gift.

Travel-related Rewards will only be approved after the departure date of your booked travel.
Unfortunately, if you do not claim your gift card within 30 days of approval , you will have missed the opportunity to claim your Reward. Once you’ve activated a Reward, and the gift has become available, it’s worth checking your dashboard regularly for updates on your Rewards status.

Users will receive an email once the Reward has been activated, approved or declined.

A Reward will be declined if the following has happened:

  • Your purchase hasn't been completed
  • A minimum spend threshold has not been met
  • Your purchase has been cancelled or returned
  • Reward offer terms and conditions have not been met

If your Reward is declined and you feel this isn’t correct, please contact our customer service team for help with proof of purchase.

In the unlikely instance of a technical issue, your Reward may show as experiencing an error status. In these instances, you’ll need to contact customer services.
Check your dashboard and review the status of the Reward. If the gift is not available for collection as per the timelines specified, you’ll need to contact our customer services team for an update.
We have a dedicated Rewards page, but you can also find these offers listed on the dedicated retailer pages. We also list a few of our top Rewards on the dashboard for you to browse.

To reach our Rewards customer service team, you can send an email to coupons.tomsguide@futurenet.com from your registered email address with the following information:

• The date & URL of where the Reward offer was clicked

• The date the purchase was made

• Receipt of your purchase

• The current visible status of your Reward

• Your query