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URL: https://www.trustpilot.com/review/sendpulse.com

⇱ SendPulse Reviews | Read Customer Service Reviews of sendpulse.com


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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's user-friendliness and intuitive design, making it easy to navigate and set up various functions. Many appreciate the comprehensive nature of the service, allowing them to manage email campaigns, chatbots, and other marketing tools from a single, integrated dashboard. The support team is often praised for being responsive and helpful, contributing to a smooth overall experience. However, some customers also noted issues with the website's reliability, reporting slow loading times and frequent failures to load pages. A few other people also felt that customer service was unresponsive or unhelpful, particularly after becoming a paying customer, and some experienced critical bugs that hindered their ability to use the service.

What people talk about most

User experience

Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more

Service

Users describe positive interactions with service, often highlighting the good price and regular updates with... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers praise its user-friendliness, intuitive... See more

Customer service

Customers had positive experiences with customer service, highlighting responsive live support and helpful... See more

Staff

People report positive experiences with staff, highlighting excellent sales team support and very fast,... See more

Based on these reviews

Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more

Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. It’s easy to set up, supports automation, and works well for small and medium busines... See more

Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more

When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more

At EpiCred, we’ve been using SendPulse for our email marketing and automation needs, and it’s been a solid tool for us so far. The interface is really easy to navigate, which made onboarding super smo... See more

We develope telegram chat bots. It is good tools to create MVP. Possibility to check ideas. Also it ptovides analitic and managment. These are convinient for us. Thanks.

I have been using SendPulse WhatsApp bot service to communicate with my customers for over a year and a half, and it has been excellent. I have never faced any issues while using it. On the contrary... See more

The best CRM ever built. Really useful Telegram, Instagram bots. Pop-up and inline forms. Also, plenty options to launch marketing campaigns.

They were able to fix messages not being sent to a particular network in very short time. Customer support is great! This is even before I signed up for a paid plan.

I just purchased about $5 worth of chatbots for Telegram, WhatsApp, Messenger, and Instagram. I got 500 contacts for creating the chatbots. Thank you very to SendPulse for this tool. I like it!

Applied, then said our email is spam. Didn't even take 1 minute to check our business model. The business is scaling across 5 countries and needed more capacity. Currently have a 45% open rate average... See more

Company replied

I really like this landing page builder β€” it's very convenient and easy to use. So far, I haven’t seen any equivalents on the Ukrainian market

I actively use SendPulse for my video content school β€” and I’m very satisfied with the results. What I appreciate most is that everything is in one place: email campaigns, chatbots, CRM, subsc... See more

so far a wonderful experience. very easy to set up , really impresses with the chatbot function . really impressed with the whole platform actually.

Been using SendPulse to make marketing emails for years. I have never used a platform nearly as bad. Loading is extremely slow, every pages takes over 20 seconds. Site is extremely unreliable, it fr... See more

Company replied

Excellent service. Has everything which I need. Happy to have found this marketing platform which does a lot of things even under free plan.

Honestly, i like how this service works and how it helps me with my study! I hope it wont cause in troubles tomorrow, i have my exam and depend on it very much :)

We collided with the critical bug. The bug leads to spamming our customers by sending duplicate emails. We saw this when our customers received more than 10x duplicates in 20 minutes. For two weeks, I... See more

Company replied

I own a small printing business, and I recently acquired another small printing business. The company I bought had a 100% opt-in list of its customers. SendPulse would not allow me to email to them, f... See more

Company replied

Greate service for centralized work with messenagers! And as bot creation platform. Really, all things we need in one place with good UI.

My experience with SendPulse has been exceptionally positive. The platform is incredibly user-friendly and intuitive, which made it easy for me to navigate and set up my automation flows. I was partic... See more

Just tried publishing a mailing campaign. I have my business suscribers, yet they rejected my list for no reason at all. I don't recommend these people, very weird.

Company replied

SendPulse surpassed our expectations with its intuitive interface, powerful automation tools, and outstanding customer support. Setting up email campaigns was fast and hassle-free, and their platform... See more

I was looking for service to send bulk SMS and email. It was pretty hard to find. Now I found you guys, hope to continue have great service with you. thanks

I haven’t used this service for over a year and I have no active subscriptions. Yet suddenly they charged me $1. When I contacted support asking for a refund, nobody even bothered to apologiz... See more

Company replied

I tested SendPulse’s SMTP service and immediately saw inbox delivery rates plummet below 30% and delivery rates drop to around 90%. For context: I’ve been sending from the same domain for 10 y... See more

Company replied

I purchased an SMS campaign package from SendPulse, but when I tried to send messages, all SMS failed. Later, they told me their system only supports campaigns for subscribers, not for custom numbers... See more

Company replied

I had high hopes for SendPulse, especially with their generous 7-day free trial. But what looked like a promising service turned into a frustrating experience. First, they make it unneces... See more

Company replied

Frustrating experience. Brought the databases and contents i used without problem with other suppliers and never been able to send nor an email or a sms. They blocked everything without explaining rea... See more

Company replied

Pretty good. Advantage: you can use multiple social accounts with a single chatbot. Disadvantage: sometimes it's not that easy to use.


Company details

  1. #25 of 52 best companies in e-Commerce Solution Provider
  2. #161 of 247 best companies in Business to Business Service
  3. #15 of 46 best companies in Internet Marketing Service
  4. #2 of 6 best companies in Mailing Service

About SendPulse

Written by the company

SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.

The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.

All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.

SendPulse’s main goal is to unite all communication channels and automate your prospects’ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.

With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.

Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.


Contact info

Get 10% off your first month

Get a free trial and 10% off your first order when you upgrade!

4.5

Excellent

πŸ‘ TrustScore 4.5 out of 5

3K reviews

5-star
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1-star

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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I’ve staResponsive Support and Easy Telegram Messagingrted using SendPulse to send…

I’ve started using SendPulse to send messages to my followers on Telegram. Overall, using SendPulse requires some understanding of its structure; otherwise, you may get stuck halfway.

Their live support is responsive, and they were able to answer most of my questions, which helped me solve several issues.

However, I did notice that the system can sometimes lag, especially during nighttime (Singapore time zone). Other than that, I would say it has been a good experience.

February 1, 2026

Strange Activity

I've never heard of SendPulse until they started sending me emails trying to charge my credit card saying I owe them fees for their services with someone else's name on the emails.

March 1, 2026
Unprompted review

Reply from SendPulse

Hello Reenie,
We’re sorry for the concern this situation has caused. SendPulse treats potential unauthorized payments and account misuse very seriously. Please reach out to our support team and share the details from the emails you received, including the name listed on the account and any charge information, so we can investigate as quickly as possible. If we confirm unauthorized activity, we will take appropriate action immediately.

Rejected my mailing list.

Just tried publishing a mailing campaign.

I have my business suscribers, yet they rejected my list for no reason at all.

I don't recommend these people, very weird.

February 9, 2026
Unprompted review

Reply from SendPulse

Dear Elsayed,

Thank you for sharing your feedback. We’re sorry for the frustration this situation caused.

At SendPulse, we aim to maintain high email deliverability standards for all our customers. To do this, we strictly follow our anti-spam policy. Every mailing campaign is reviewed, including both the email content and the mailing list, to make sure messages are sent only to confirmed subscribers who agreed to receive them.

Unfortunately, during verification, your email campaign showed signs that it may not fully comply with permission-based email standards. For this reason, the campaign cannot be approved. This is not a personal decision, but a necessary step to protect the reputation of our sending servers and ensure good deliverability for all users.

We wish you success in your future marketing efforts and hope you will continue using modern and responsible marketing tools.

Kind regards,
SendPulse Team

Sendpulse offers tremendous automation…

Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of features, it is quite intuitive to use. I would rate the ease of use of this program at 8/10. The only thing to keep in mind, which I didn't know before, is that with very large and complex flows, live chat can freeze. That's why it's a good idea to divide the flow into smaller ones.

January 19, 2026

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