Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of f... See more
SendPulse Reviews 2,778
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platformβverified or notβis screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the platform's user-friendliness and intuitive design, making it easy to navigate and set up various functions. Many appreciate the comprehensive nature of the service, allowing them to manage email campaigns, chatbots, and other marketing tools from a single, integrated dashboard. The support team is often praised for being responsive and helpful, contributing to a smooth overall experience. However, some customers also noted issues with the website's reliability, reporting slow loading times and frequent failures to load pages. A few other people also felt that customer service was unresponsive or unhelpful, particularly after becoming a paying customer, and some experienced critical bugs that hindered their ability to use the service.
What people talk about most
User experience
Consumers find the user experience to be positive, highlighting its ease of use and intuitive interface. Many... See more
Service
Users describe positive interactions with service, often highlighting the good price and regular updates with... See more
Website
Reviewers highlight ambiguous aspects of the website. Many customers praise its user-friendliness, intuitive... See more
Customer service
Customers had positive experiences with customer service, highlighting responsive live support and helpful... See more
Staff
People report positive experiences with staff, highlighting excellent sales team support and very fast,... See more
Based on these reviews
Sendplus Chatbot is a user-friendly and powerful tool for managing customer chats on WhatsApp, websites, and more. Itβs easy to set up, supports automation, and works well for small and medium busines... See more
Great value for money. Nice feature set! Lead generation via popups works great. The only thing I'm missing is sync with my OpenCart store products to use them dynamically in my emails (both triggered... See more
When i first started, i did not know anything about email marketing. I have visited various websites and tried to understand it. I found Sendpulse very helpful and easy to understand. And i Started... See more
At EpiCred, weβve been using SendPulse for our email marketing and automation needs, and itβs been a solid tool for us so far. The interface is really easy to navigate, which made onboarding super smo... See more
We develope telegram chat bots. It is good tools to create MVP. Possibility to check ideas. Also it ptovides analitic and managment. These are convinient for us. Thanks.
I have been using SendPulse WhatsApp bot service to communicate with my customers for over a year and a half, and it has been excellent. I have never faced any issues while using it. On the contrary... See more
The best CRM ever built. Really useful Telegram, Instagram bots. Pop-up and inline forms. Also, plenty options to launch marketing campaigns.
They were able to fix messages not being sent to a particular network in very short time. Customer support is great! This is even before I signed up for a paid plan.
I just purchased about $5 worth of chatbots for Telegram, WhatsApp, Messenger, and Instagram. I got 500 contacts for creating the chatbots. Thank you very to SendPulse for this tool. I like it!
Applied, then said our email is spam. Didn't even take 1 minute to check our business model. The business is scaling across 5 countries and needed more capacity. Currently have a 45% open rate average... See more
Company replied
I really like this landing page builder β it's very convenient and easy to use. So far, I havenβt seen any equivalents on the Ukrainian market
I actively use SendPulse for my video content school β and Iβm very satisfied with the results. What I appreciate most is that everything is in one place: email campaigns, chatbots, CRM, subsc... See more
so far a wonderful experience. very easy to set up , really impresses with the chatbot function . really impressed with the whole platform actually.
Been using SendPulse to make marketing emails for years. I have never used a platform nearly as bad. Loading is extremely slow, every pages takes over 20 seconds. Site is extremely unreliable, it fr... See more
Company replied
Tried this as a new email sending software and so far it has been smooth sailing with good user interface.
Excellent service. Has everything which I need. Happy to have found this marketing platform which does a lot of things even under free plan.
Honestly, i like how this service works and how it helps me with my study! I hope it wont cause in troubles tomorrow, i have my exam and depend on it very much :)
We collided with the critical bug. The bug leads to spamming our customers by sending duplicate emails. We saw this when our customers received more than 10x duplicates in 20 minutes. For two weeks, I... See more
Company replied
I own a small printing business, and I recently acquired another small printing business. The company I bought had a 100% opt-in list of its customers. SendPulse would not allow me to email to them, f... See more
Company replied
We been using SendPulse for many years, never faced any issues and their support team is highly effective
Greate service for centralized work with messenagers! And as bot creation platform. Really, all things we need in one place with good UI.
I was struggling with budget and the easy way of using this software, then I found sendpulse, cheapest the smartest
My experience with SendPulse has been exceptionally positive. The platform is incredibly user-friendly and intuitive, which made it easy for me to navigate and set up my automation flows. I was partic... See more
Just tried publishing a mailing campaign. I have my business suscribers, yet they rejected my list for no reason at all. I don't recommend these people, very weird.
Company replied
This email service is the best on the planet wow nothing is better nothing all in one
I used the app for online course building and I loved it! Super intuitive and nice design!
Easy to use email platform, good pricing plans, helpful support staff
User friendly platform. Easy to manage. Not so complicated like others.
Easy to understand and on board. The check out was prompt and things are self explanatory.
SendPulse surpassed our expectations with its intuitive interface, powerful automation tools, and outstanding customer support. Setting up email campaigns was fast and hassle-free, and their platform... See more
I was looking for service to send bulk SMS and email. It was pretty hard to find. Now I found you guys, hope to continue have great service with you. thanks
I am just intrigued with their services. Sendpulse is like a one stop shop for my business.
Great service for a good price - I'm using it for several years.
I havenβt used this service for over a year and I have no active subscriptions. Yet suddenly they charged me $1. When I contacted support asking for a refund, nobody even bothered to apologiz... See more
Company replied
The usage of SendPulse servise is very user friendly and productive
I tested SendPulseβs SMTP service and immediately saw inbox delivery rates plummet below 30% and delivery rates drop to around 90%. For context: Iβve been sending from the same domain for 10 y... See more
Company replied
Stable and comfortable IDE. Very, really VERY, fast support. I'm glad to be your client.
SendPulse is the only user-intuitive one I tried that easily gets me going.
Best services than any other email marketing platform with stunning ui andemail template design
Overall smooth experience and a easy way to handle chatbots.
It's affordable and intuitive to work with. We love sendpulse!
Clear design format to follow. Pay As You Go is convenient.
I purchased an SMS campaign package from SendPulse, but when I tried to send messages, all SMS failed. Later, they told me their system only supports campaigns for subscribers, not for custom numbers... See more
Company replied
Very affordable website that is easy to use
Great experience using it from last 2.5 years
I had high hopes for SendPulse, especially with their generous 7-day free trial. But what looked like a promising service turned into a frustrating experience. First, they make it unneces... See more
Company replied
Easy to use interface, great support, affordable prices. Perfect!
Exxclenet Services and very easy to use and very fast
Frustrating experience. Brought the databases and contents i used without problem with other suppliers and never been able to send nor an email or a sms. They blocked everything without explaining rea... See more
Company replied
System is easy to follow and very robust.
Pretty good. Advantage: you can use multiple social accounts with a single chatbot. Disadvantage: sometimes it's not that easy to use.
Company details
- #25 of 52 best companies in e-Commerce Solution Provider
- #161 of 247 best companies in Business to Business Service
- #15 of 46 best companies in Internet Marketing Service
- #2 of 6 best companies in Mailing Service
About SendPulse
Written by the company
SendPulse is an all-in-one platform for professionals across various fields, from marketers and business owners to sales managers and online educators.
The SendPulse ecosystem encompasses: bulk email and SMS campaigns, sales pipeline automation, Instagram, WhatsApp, Viber, Facebook Messenger, and Telegram chatbots, live chats, CRM, website builder, smart pop-ups, online course builder and LMS.
All SendPulse tools seamlessly integrate with each other and offer over 40 third-party CRM, SMS, and eCommerce system integrations.
SendPulseβs main goal is to unite all communication channels and automate your prospectsβ journey through your sales funnel. With this comprehensive approach, you can enhance user experience, increase conversions, and facilitate teamwork, all within a single platform.
With our built-in analytics and A/B testing, you can analyze user interaction statistics within each service, study your audience behavior and preferences, and review summary reports to promptly address errors and optimize your marketing efforts.
Our pricing plans cater to your growing business needs, offering a free plan with no time constraints for beginners and extended limits and advanced features for experienced users. Rest assured, 24/7 support is guaranteed, regardless of the plan you choose.
Contact info
New York, United States
- +1-415-800-2960
- support@sendpulse.com
- sendpulse.com
Get 10% off your first month
Get a free trial and 10% off your first order when you upgrade!
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great all in one service would recomendβ¦
Great all in one service would recomend for a business that is looking for a marketing platform without the development cost and complexity.
One of the best tools like chatbots andβ¦
One of the best tools like chatbots and messenger -is really good at collecting contacts and has a lot of useful features that are a big help. I highly recommend it.
Iβve staResponsive Support and Easy Telegram Messagingrted using SendPulse to sendβ¦
Iβve started using SendPulse to send messages to my followers on Telegram. Overall, using SendPulse requires some understanding of its structure; otherwise, you may get stuck halfway.
Their live support is responsive, and they were able to answer most of my questions, which helped me solve several issues.
However, I did notice that the system can sometimes lag, especially during nighttime (Singapore time zone). Other than that, I would say it has been a good experience.
Sendpulse is an excellent ChatBotβ¦
Sendpulse is an excellent ChatBot builder and operator.
Strange Activity
I've never heard of SendPulse until they started sending me emails trying to charge my credit card saying I owe them fees for their services with someone else's name on the emails.
Reply from SendPulse
Hello Reenie,
Weβre sorry for the concern this situation has caused. SendPulse treats potential unauthorized payments and account misuse very seriously. Please reach out to our support team and share the details from the emails you received, including the name listed on the account and any charge information, so we can investigate as quickly as possible. If we confirm unauthorized activity, we will take appropriate action immediately.
I like to work with SendPulse.
Rejected my mailing list.
Just tried publishing a mailing campaign.
I have my business suscribers, yet they rejected my list for no reason at all.
I don't recommend these people, very weird.
Reply from SendPulse
Dear Elsayed,
Thank you for sharing your feedback. Weβre sorry for the frustration this situation caused.
At SendPulse, we aim to maintain high email deliverability standards for all our customers. To do this, we strictly follow our anti-spam policy. Every mailing campaign is reviewed, including both the email content and the mailing list, to make sure messages are sent only to confirmed subscribers who agreed to receive them.
Unfortunately, during verification, your email campaign showed signs that it may not fully comply with permission-based email standards. For this reason, the campaign cannot be approved. This is not a personal decision, but a necessary step to protect the reputation of our sending servers and ensure good deliverability for all users.
We wish you success in your future marketing efforts and hope you will continue using modern and responsible marketing tools.
Kind regards,
SendPulse Team
nice service and good price
Rocket speed email sending
Easy to send email campaigns
I use it for email campaigns only. There are some really good features which make the process easy.
chatbot well working!
Sendpulse offers tremendous automationβ¦
Sendpulse offers tremendous automation capabilities. There is no better software for chatbots. I have used it on my website and on platforms such as Instagram and Telegram. Despite its vast array of features, it is quite intuitive to use. I would rate the ease of use of this program at 8/10. The only thing to keep in mind, which I didn't know before, is that with very large and complex flows, live chat can freeze. That's why it's a good idea to divide the flow into smaller ones.
this is a great thing
this is a great thing
there is problem with tha fact that i cant delete whatsaap after i send it , hope that it will be possioble soon
A very excellent and professional Platform
An excellent and highly professional application for those who want to use the WhatsApp API, and at the same time, I recommend it to companies and individuals who want to send WhatsApp API messages.
We have been using sendpulse for a yearβ¦
We have been using sendpulse for a year now. Works like a charm so far
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and theyβll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, theyβre about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilotβs review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
