The Agentic Engagement Platform
Fastest Path to AI
Connected Sales, Marketing, and Medical
Vault CRM Suite
Vault CRM Suite unifies commercial teams and processes for more effective customer engagement across personal and digital channels, with embedded AI for optimized execution.
Agentic CRM
Vault CRM is an agentic CRM for life sciences that connects sales, marketing, and medical teams on a single platform with a unified customer database and embedded AI.
It enables key capabilities such as customer profiling, content sharing and management, territory and account planning, key account management, sampling, call center, inside sales, and field engagement. Core capabilities support critical region-specific business requirements and regulatory needs.
AI in Vault CRM
Standard industry-specific agentic capabilities embedded in Vault CRM to increase commercial agility and productivity. It provides an open foundation for AI that seamlessly connects your data and embeds external AI agents.
Events Management
An application for managing the end-to-end event lifecycle and related information, including content, attendees, speakers, and expenses.
Campaign Manager
An application for life sciences marketers to coordinate sales and marketing engagement in unified campaigns using both non-personal and field channels.
Align
A field planning application for roster management, territory management, engagement planning, and integrated field feedback.
Patient CRM
An application for managing patient support programs and protected patient data (PHI/PII) on the Vault platform.
Territory Designer
An application used to design optimal geographic territories for field sales and medical teams.
Network MDM
A global master data management platform and customer master application designed for global pharmaceuticals and biotech.
Better Together
Connected Software and Connected Data
The Future of Customer Engagement
Seamless Collaboration
Connect sales, marketing, and medical teams to break down silos and coordinate engagement.
Customer Centricity
A single customer view across teams for more personalized interactions and a better customer experience.
More Effective Field
Embedded AI and actionable data deliver deeper insights, faster decision making, and increased productivity.
Available Today
The Agentic Call Report:
Commercial Evidence™ Generated from the Field
Compliant free text to drive insights to increase commercial agility.
Trusted Partner to the Life Sciences Industry
Leaders Choose Vault CRM Suite
“Moving to Vault CRM early was a strategic choice to secure an AI-ready foundation because while the technology is already here, true transformation requires the discipline to embed a data-centric mindset into every end-to-end process.”
Kieron Scrutton
SVP, Enterprise Systems, and Digital & Tech Risk Management
GSK
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“Vault CRM will help provide Novo Nordisk the technology foundation to help drive commercial execution.”
Emil Kongshøj Larsen
Executive Vice President, International Operations
Novo Nordisk
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“By embedding AI into every step of the customer journey — from how practitioners receive valuable information about our portfolio to how they engage with our field force — Veeva AI is ideally positioned to support us in our mission to deliver life-changing medicines to patients worldwide.”
Greg Meyers
Executive Vice President, Chief Digital and Technology Officer
Bristol Myers Squibb
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“The promise of embedded AI and a trusted team made it an easy conversation to transition to Vault CRM, a system that truly enables our future.”
Debbie Young
Multichannel Strategy & Customer Insights Director
Otsuka Europe
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“We’re excited to use the Vault AI Text Monitoring Agent as part of our strategy toward building AI capabilities into our business. Veeva AI enables us to gain deeper customer insights for more effective engagement in the rare disease space.”
Kea Lingo
Chief Information Officer
Crinetics
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“With data and AI at its core, Vault CRM will help us create more personalized interactions, giving our teams the insights to better support healthcare professionals and the patients they serve.”
