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Decagon

524 posts

Decagon

@DecagonAI

Powering concierge customer experiences for the most impactful companies in the world. Backed by @a16z, @accel, @baincapVC, @coatuemgmt, @indexventures

San Francisco

Joined January 2024

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Decagon
@DecagonAI
Jun 9
Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵
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Decagon reposted
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Aishwarya Goel (Ash)
👁 Baseten
@aishwarya_08
23h
We went deeper on this today. Keep tweeting 😀 @baseten 💚 @DecagonAI
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Cyrus
👁 Decagon
@cyrusasg
Jun 1
I get asked a lot about what actually matters in the inference space. The conversation has shifted as OSS frameworks have closed much of the gap on raw latency, but workload-specific tuning remains an open problem. Increasingly, more differentiation lives in the product layer
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Decagon
@DecagonAI
Jun 16
🤝
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Together AI
@togethercompute
Jun 16
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Article
How Decagon Engineered Sub-Second Voice AI with Together AI
The challenge with running voice agents Voice latency is audible. Decagon’s leadership frames voice as the most demanding surface because latency is immediately perceptible. Long pauses create awkward...
Decagon reposted
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Together AI
@togethercompute
Jun 16
.@DecagonAI cut voice agent cost per turn nearly 6x with Together AI. They moved from closed models to fine-tuned open models, while keeping latency low enough for real-time voice: → <400ms p95 model latency per turn → custom speculators and prompt caching → optimized
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Together AI
@togethercompute
Jun 16
👁 Article cover image
Article
How Decagon Engineered Sub-Second Voice AI with Together AI
The challenge with running voice agents Voice latency is audible. Decagon’s leadership frames voice as the most demanding surface because latency is immediately perceptible. Long pauses create awkward...
Decagon reposted
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Jesse Zhang
👁 Decagon
@thejessezhang
Jun 15
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Article
How to compete in “crowded” AI markets
Generative AI, over the last few years, has presented one of the greatest opportunities in history to create new products and new companies to advance humanity. It’s no wonder that so many talented...
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Decagon
@DecagonAI
Jun 11
Two design teams shipping AI that people use every day. We're hosting a design night with @harvey during Config week. Register below!
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Decagon
@DecagonAI
Jun 11
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Harvey x Decagon Design Night · Luma
From luma.com
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Decagon
@DecagonAI
Jun 11
We're proud to welcome @CorePowerYoga, the largest yoga studio brand in the US, to the Decagon customer family. Across 220+ studios in 23 states, CorePower makes yoga challenging, accessible, and worth coming back to for millions of students.
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Decagon reposted
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Ashwin Sreenivas
👁 Decagon
@AshwinSreenivas
Jun 10
One of the hardest parts of building self-improving agents is proving they are actually improving. That’s why, alongside Duet Autopilot, we built DuetBench: the first benchmark designed specifically for CX agents that learn and improve over time. To evaluate Duet Autopilot, we
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Decagon
@DecagonAI
Jun 10
Yesterday, we introduced Duet Autopilot as the first self-improving agent for CX. It’s a big claim, which is why we decided to build a benchmark to back it up. DuetBench is the first benchmark designed specifically for CX agents that learn and improve over time.
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Decagon
@DecagonAI
Jun 10
Replying to @DecagonAI
As self-improving systems become more common, verified evaluation will matter just as much as model capability.
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Decagon
@DecagonAI
Jun 10
Full research and methodology:
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DuetBench: An evaluation of self-improving customer service agents
From decagon.ai
Decagon reposted
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Daniel C. Liem
👁 Decagon
@damndanielliem
Jun 9
Our AI at @DecagonAI is now doing more agent-building than we (humans) are. Duet wrote 81% of our test simulations, and made 54% of the edits to our customers' agents. AI products naturally evolve toward AI doing more of the work, and we're pushing that to the frontier
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Decagon
@DecagonAI
Jun 9
Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵
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00:00
Decagon reposted
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Kimberly Tan
👁 a16z
@kimberlywtan
Jun 9
.@DecagonAI's ability to push the frontier of agent development is truly impressive. Duet Autopilot is the first verified self-improving AI agent for CX – learn more below!
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Jesse Zhang
👁 Decagon
@thejessezhang
Jun 9
Today, we’re launching Duet Autopilot, the first verified self-improving AI agent for CX! It automatically analyzes conversations, identifies opportunities for improvement, validates updates, and surfaces them for human review, improving itself with each cycle. 👇
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00:00
Decagon reposted
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Jesse Zhang
👁 Decagon
@thejessezhang
Jun 9
Today, we’re launching Duet Autopilot, the first verified self-improving AI agent for CX! It automatically analyzes conversations, identifies opportunities for improvement, validates updates, and surfaces them for human review, improving itself with each cycle. 👇
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00:00
Decagon reposted
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collin
👁 Decagon
@collinhqian
Jun 9
Turn on Autopilot and go touch grass. More gamechanging than Pokemon Go 🤯
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Decagon
@DecagonAI
Jun 9
Introducing Duet Autopilot, the first verified self-improving AI agent for CX. It automates agent improvement by turning conversation signals into validated improvements ready for human review, helping agents get better with every conversation. 🧵
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URL: https://x.com/DecagonAI

⇱ Decagon (@DecagonAI) / X