Capterra Software Reviews Scraper

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Scrape Capterra product listings — ratings, review counts, sub-ratings, descriptions, features, pricing, and optional individual review bodies across 800+ categories.

What you get

Software-product data from Capterra.com, Gartner's buyer-focused software review platform. Search by category slug (e.g., crm-software) or pass direct product URLs — or mix both in one run. Get product names, overall rating, review count, detailed sub-ratings (ease of use, customer service, features, value), description, feature list, and pricing info. Optionally pull individual user reviews per product.

Output fields

Example output

{
"product_name":"Salesforce Sales Cloud",
"product_id":"61368",
"category":"crm-software",
"overall_rating":4.4,
"reviews_count":18768,
"sub_ratings":{
"overall":4.4,
"ease_of_use":4.0,
"customer_service":4.1,
"features":4.4,
"value_for_money":4.0
},
"description":"Cloud-based CRM & Sales Automation platform for businesses of all sizes.",
"features":["Contact Management","Lead Management"],
"pricing":{
"has_free_trial":true,
"has_free_version":false,
"starting_price":"25.00"
},
"url":"https://www.capterra.com/p/61368/Salesforce/",
"logo_url":"https://images.capterra.com/..."
}

Input parameters

Finding category slugs: Capterra URLs like capterra.com/project-management-software/ give you the slug project-management-software. Browse all categories at capterra.com/categories.

Use cases

• Software buyers: Compare products side-by-side with sub-ratings (ease of use, value, support) before purchase.
• Competitive analysis: Track competitors' ratings, review velocity, and sub-score trends.
• SaaS product teams: Monitor your own positioning across every Capterra category you sit in.
• Market researchers: Map the software landscape across 800+ categories and pricing tiers.
• Lead generation: Identify companies in specific software categories for targeted outreach.

Pricing

Pay-per-result pricing. Tiered discounts apply automatically based on usage volume.

Limitations

• Default mode returns product-level summaries; enable scrapeReviews to pull individual review bodies (adds runtime and counts against maxResults).
• Pricing info depends on what the vendor publishes on Capterra — some products show only "Contact Sales".
• Very large categories may be sampled — tune maxResults to match your needs.
• Products newly listed on Capterra sometimes have missing sub-ratings until enough reviews accumulate.
• Sponsored placement in category pages is handled as Capterra presents it.

Compared to alternatives

• vs. generic Capterra scrapers (~$15-30/1K results): Our $4-$8/1K tiered pricing is significantly cheaper with the same field depth, including five-dimension sub-ratings.
• vs. manual research: At $0.004/result on GOLD, a 500-product CRM category audit costs ~$2 and finishes in minutes.

Pairs well with G2 Software Reviews Scraper and Trustpilot Scraper for full B2B review coverage.

FAQ

Can I mix category slugs and product URLs in the same queries list? Yes. Pass ["crm-software", "https://www.capterra.com/p/61368/Salesforce/"] and the scraper handles both in one run.

How do I find a product's URL? Search on capterra.com, open the product, and copy the URL. They follow the pattern capterra.com/p/{id}/{name}/.

How do I get individual review text? Set scrapeReviews: true. Each product page is visited and review bodies are extracted.

How fresh is the data? Pulled live at run time — as fresh as Capterra itself.

Last verified: 2026-04

More scrapers at thirdwatch.dev.