Capterra Reviews Scraper

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Scrape Capterra (Gartner) software reviews, ratings, pricing tiers, feature scores, and competitive alternatives. Extract B2B software intelligence at scale — the first dedicated Capterra scraper on Apify Store.

What Can It Do?

• Extract complete product profiles with all rating dimensions
• Scrape up to 500 reviews per product with full reviewer details
• Extract pricing tiers including free plans and "Contact sales" options
• Get per-feature ratings (task management, collaboration, reporting, etc.)
• Capture "Likelihood to Recommend" scores — Capterra's unique metric
• Extract competing alternatives with ratings for comparison
• Filter reviews by star rating, company size, and sort order

What Data Can You Extract?

How to Use

Search by software name:

{
"searchTerms":["project management software"]
}

Direct product URL:

{
"productUrls":["https://www.capterra.com/p/12345/Asana/"],
"maxReviews":100
}

Category page:

{
"categoryUrls":["https://www.capterra.com/project-management-software/"],
"maxProducts":20,
"maxReviews":25
}

Competitive intelligence (multiple products):

{
"searchTerms":["CRM software"],
"maxProducts":10,
"maxReviews":50,
"reviewFilter":"most_recent",
"includeFeatureRatings":true,
"includeAlternatives":true
}

Input Configuration

Output Format

{
"url":"https://www.capterra.com/p/12345/Asana/",
"productId":"12345",
"productName":"Asana",
"overallRating":4.5,
"totalReviews":12456,
"likelihoodToRecommend":8.6,
"ratings":{
"easeOfUse":4.3,
"customerService":4.2,
"features":4.4,
"valueForMoney":4.1
},
"pricing":{
"hasFreePlan":true,
"hasFreeTrial":true,
"startingPrice":"$10.99/user/month"
},
"featureRatings":[
{"feature":"Task Management","rating":4.6,"reviewCount":5200}
],
"reviews":[
{
"author":{"name":"Jennifer K.","title":"Project Manager","companySize":"51-200 employees"},
"rating":4,
"pros":"Intuitive interface, great for team task management",
"cons":"Can get expensive as team grows",
"likelihoodToRecommend":8,
"verified":true
}
],
"scrapedAt":"2026-03-11T12:00:00.000Z"
}

Pricing

Pay-Per-Event: $0.0039 per review scraped ($3.90 per 1,000 reviews)

Pricing includes all platform compute costs — no hidden fees.

Tips & Best Practices

• Start with search terms to discover products, then switch to direct URLs for targeted scraping.
• Set maxReviews: 0 if you only need product-level ratings and pricing without individual reviews — much faster and cheaper.
• Use companySizeFilter to focus on reviews from organizations matching your target market (e.g., enterprise-only or SMB-only feedback).
• Combine with G2 data for cross-platform review analysis. Different reviewers use each platform, so merging gives the most complete picture of software sentiment.
• Export to CSV for spreadsheet analysis or feed directly into BI tools via Apify integrations.

Related Actors by junipr

• Trustpilot Reviews Scraper — Consumer review intelligence
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FAQ

How much does it cost to scrape Capterra?

$3.90 per 1,000 reviews scraped (pay-per-event). Product-level data with no reviews costs 1 event per product ($0.0039).

What's the difference between G2 and Capterra data?

Different reviewers use each platform. Capterra has Capterra-specific metrics like "Likelihood to Recommend" (0-10 scale). For complete B2B intelligence, scrape both platforms.

Can I get software pricing from Capterra?

Yes — set includePricing: true. Extracts all pricing tiers including free plans and "Contact sales" options. It is disabled by default so Apify's automated default-input quality test finishes quickly.

Does it extract feature ratings?

Yes — Capterra shows per-feature ratings (e.g., Task Management: 4.6/5 from 5,200 reviews). Set includeFeatureRatings: true to collect them.

Is scraping Capterra legal?

Reviews and ratings are publicly viewable without login. Capterra (Gartner) has not pursued legal action against scraping of public data. We use respectful rate limiting and residential proxies to minimize server load.