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Trustpilot Review Scraper

Comprehensive Apify Actor for scraping company reviews from Trustpilot.com — the world's leading review platform with over 300 million reviews across 1 million+ businesses.

Features

• Company Information: Name, overall rating, trust score, total reviews, categories, website, description, logo URL, response rate, response time
• Full Review Data: Reviewer name, star rating (1-5), title, full text, date of experience, date published, verified/unverified status, verification source, company reply with date, useful count, language
• Flexible Input: Provide Trustpilot URLs directly, company domains, or company names
• Filtering: Filter reviews by star rating (1-5 stars)
• Sorting: Sort by recency or relevance
• Pagination: Automatically follows all review pages (20 reviews per page)
• Rate Limiting: Built-in session pool, proxy rotation, and configurable concurrency
• Structured Output: Multiple dataset views (overview, detailed, ratings only)

Input Parameters

Example Input

{
"companyNames":["amazon.com","netflix.com"],
"maxReviews":200,
"filterByStars":0,
"sortBy":"recency",
"maxConcurrency":3,
"proxyConfiguration":{
"useApifyProxy":true
}
}

Or using direct URLs:

{
"startUrls":[
{"url":"https://www.trustpilot.com/review/amazon.com"},
{"url":"https://www.trustpilot.com/review/www.netflix.com"}
],
"maxReviews":100,
"sortBy":"recency"
}

Output

Each output record contains company information merged with individual review data.

Example Output

{
"companyName":"Amazon",
"companyId":"46a7e93b000064000500918b",
"trustScore":1.4,
"overallRating":1.7,
"totalReviews":44476,
"categories":[{"name":"Electronics & Technology","id":"electronics_technology"}],
"companyWebsite":"https://www.amazon.com",
"companyDescription":"Shop an Mail-Order company",
"companyAddress":{"addressCountry":"US"},
"companyLogoUrl":"https://cdn.trustpilot.net/company-logos/amazon.com.png",
"companyProfileUrl":"https://www.trustpilot.com/review/www.amazon.com",
"responseRate":0.02,
"responseTime":"within a week",
"reviewId":"67abc123def456",
"reviewerName":"John D.",
"reviewerLocation":"US",
"reviewerReviewCount":3,
"rating":1,
"title":"Terrible customer service",
"text":"I ordered a product that arrived damaged. Customer service was unhelpful and refused to issue a refund...",
"language":"en",
"dateExperience":"2026-03-10T00:00:00.000Z",
"datePublished":"2026-03-12T14:23:00.000Z",
"dateUpdated":"",
"isVerified":true,
"verificationSource":"order",
"companyReply":"We're sorry to hear about your experience. Please contact us at...",
"companyReplyDate":"2026-03-13T09:15:00.000Z",
"usefulCount":5,
"reviewUrl":"https://www.trustpilot.com/review/www.amazon.com#67abc123def456",
"scrapedAt":"2026-03-16T10:30:00.000Z"
}

Output Fields Reference

Company Fields

Review Fields

Dataset Views

The Apify Console provides three pre-configured table views:

1. Overview — Company, reviewer, rating, title, date, verified status, URL
2. Detailed View — All fields including review text, replies, trust score, verification details
3. Ratings Only — Compact view with company, reviewer, rating, title, experience date, verified, useful count