ReclameAqui Scraper - Company Reputation & Complaints

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Turn any Brazilian company's ReclameAqui page into a structured reputation scorecard - score, response rate, and recent complaints as clean data.

🔎 What does ReclameAqui Scraper do?

ReclameAqui Scraper extracts public Brazilian company reputation metrics and recent complaint summaries from ReclameAqui company listing pages. Use it as a ReclameAqui API alternative when you need structured company scorecards, complaint status data, and problem/category breakdowns in JSON, CSV, Excel, or through the Apify API.

This Actor is intentionally focused on listing/profile pages. It does not yet scrape full complaint reply threads from individual complaint detail pages.

✅ What you get / ❌ what this isn't

💡 Why scrape ReclameAqui?

ReclameAqui is one of Brazil's most important public consumer complaint and brand reputation platforms. Scraping it can help with:

• brand reputation monitoring for Brazilian companies,
• competitor complaint analysis,
• due diligence before partnerships or procurement,
• customer support benchmarking,
• market research by category, product, or recurring problem type,
• scheduled monitoring through Apify Tasks.

Because it runs on Apify, you can schedule runs, call it from the API, export datasets, connect it to Make/Zapier/webhooks, and monitor failures from the Apify Console.

📊 What data can ReclameAqui Scraper extract?

⚙️ How to scrape ReclameAqui

1. Open the Actor on Apify.
2. Enter one or more ReclameAqui company slugs, such as nubank, or paste full company listing URLs.
3. Choose how many recent complaint summaries to return per company.
4. Keep Include company record enabled if you want reputation metrics and breakdowns.
5. Click Start.
6. Download the dataset in JSON, CSV, Excel, HTML, RSS, or XML, or use the Apify API endpoint from the Output tab.

💵 How much will it cost to scrape ReclameAqui?

The default run is intentionally small: one company, one company profile row, and a few recent complaint summaries. In validation, a one-company run with 5 complaint summaries finished in about 25 seconds and used roughly $0.006 of Apify platform usage.

Costs depend on Apify platform pricing, memory, run duration, and how many companies you provide. To keep runs predictable:

• the Actor accepts up to 10 companies per run,
• maxComplaintsPerCompany is capped at 20,
• set maxComplaintsPerCompany to 0 for profile-only runs,
• keep delayMs at the default unless a page returns incomplete data.

📥 Input

See the Input tab for all configuration options.

{
"companies":["nubank"],
"maxComplaintsPerCompany":5,
"includeCompanyRecord":true,
"includeBreakdowns":true,
"delayMs":1000
}

companies accepts either company slugs or full ReclameAqui company/lista-reclamacoes URLs:

{
"companies":[
"nubank",
"https://www.reclameaqui.com.br/empresa/nubank/lista-reclamacoes/"
]
}

📤 Output

You can download the dataset in various formats such as JSON, HTML, CSV, or Excel.

Example company row:

{
"recordType":"company",
"companySlug":"nubank",
"companyName":"Nubank",
"mainSegment":"Bancos e Financeiras",
"complaintsTotal":521843,
"finalScore":8.7,
"answeredPercentual":99.7,
"solvedPercentual":92.4,
"dealAgainPercentual":80.4,
"status":"RA1000",
"recentComplaintsAvailable":10,
"url":"https://www.reclameaqui.com.br/empresa/nubank/lista-reclamacoes/"
}

Example complaint row:

{
"recordType":"complaint",
"companySlug":"nubank",
"id":"6sD8vx8alwr1cPEU",
"title":"Estorno de Pix nao existe na Nubank",
"description":"Complaint snippet from the listing page...",
"created":"2026-06-24T14:27:41",
"status":"PENDING",
"solved":false,
"evaluated":false,
"url":"https://www.reclameaqui.com.br/nubank/estorno-de-pix-nao-existe-na-nubank_6sD8vx8alwr1cPEU/"
}

🔁 Run it on the Apify platform

Schedule recurring reputation monitoring, call it from the Apify API, export to CSV/JSON/Excel, or pipe results into Make, Zapier, or webhooks to track scores over time.

⚠️ Tips and limitations

• For cheapest monitoring, run with maxComplaintsPerCompany: 0 and compare company metrics over time.
• For complaint monitoring, schedule small recurring runs and deduplicate by id.
• Full complaint detail pages and company reply threads are not included yet.
• Some public fields can change if ReclameAqui changes its page data structure.
• If a company fails, the Actor emits an error row for that company instead of hiding the failure.

🧩 Related Actors

• Website Contact Extractor - turn the companies you research into outreach contacts.
• Lead List Deduplicator & Normalizer - clean any company lists you build.

❓ FAQ

Is this a ReclameAqui API?

It is not an official ReclameAqui API. It is an Apify Actor that turns public ReclameAqui company listing pages into structured datasets and API-accessible output.

Can it scrape full complaint conversations?

Not in this version. This version focuses on company reputation metrics and recent complaint summaries visible in listing/profile page data.

Can I run this for many companies?

Yes, but keep runs small and scheduled. The Actor currently caps each run at 10 companies and 20 complaint summaries per company to prevent accidental high-cost runs.

Does it collect private user data?

The Actor extracts public data exposed on ReclameAqui pages. It does not log into ReclameAqui and does not attempt to extract private contact details.

🛠️ Disclaimers and support

Our Actors are ethical and do not extract any private user data, such as email addresses, gender, or location. They only extract what the user has chosen to share publicly. We therefore believe that our Actors, when used for ethical purposes by Apify users, are safe. However, you should be aware that your results could contain personal data. Personal data is protected by the GDPR in the European Union and by other regulations around the world. You should not scrape personal data unless you have a legitimate reason to do so. If you're unsure whether your reason is legitimate, consult your lawyers.

For programmatic use, open the API tab on Apify. For bugs, feature requests, or missing fields, use the Actor's Issues tab.