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VOOZH | about |
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VOOZH | about |
If you can’t find an answer to your question in our self-service resources, please work directly with your admin to get assistance. Only the team responsible for implementing Duo is authorized to help you enroll, activate, re-activate, or troubleshoot Duo-related issues. Contact your admin for additional support.
Are you managing Duo on behalf of your organization? If so, we've got these useful step-by-step resources to help you optimize your account.
Get the help you need, when you need it. Check out the resources below and reach out to a member of our support team.
- 9am-5pm Monday-Friday for all issues
- 24 hours, 7 days a week for critical and high severity issues
24 hours, 7 days a week, 365 days a year for all issues*
*For the holidays listed below, one or more of our regional teams may be unavailable. On those dates, we offer 24x7x365 for critical and high-severity issues only
The response depends on criticality:
Critical impact on the customer's business operations. Cisco's hardware, software or as a service product is down.
Response:
1 business hour
Business impact:
High, outage prevents access to applications
What should you do?
Call support directly on the number listed below
Are you a Duo subscription administrator? Contact a member of our team from one of the numbers listed below, depending on your country.
Duo has a wide range of support offerings to fit your needs. Whether you need hands-on guidance, further troubleshooting, or quick-start assistance, our support team is here to help.
