cancel my subscription

Cancellation cannot be done here, but it can be done directly from the Microsoft account.

Follow these steps to cancel the Microsoft 365 subscription:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services
2. Sign in with the same Microsoft account that was used to buy the subscription.
3. Find the Microsoft 365 subscription in the list and select Manage.
   • If Turn on recurring billing is shown instead of Manage, the subscription is already set to expire on the date shown and will not be charged again.
4. On the next page, select Cancel or Upgrade or Cancel.
5. Scroll through and follow the on-screen steps to confirm cancellation.

If the subscription was purchased from a third-party retailer (for example, Google Play, Apple App Store, Amazon, Best Buy, etc.), cancellation and any refund must be requested directly from that retailer.

After cancellation, access continues until the end of the current billing period. For Microsoft 365 Basic, Personal, Family, or Premium, storage will eventually revert to the free limits, so important files in OneDrive or Outlook should be backed up before the subscription fully ends.

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References:

• Cancel your Microsoft subscription
• Cancel a Microsoft 365 subscription
• Changes to Microsoft 365 email features and storage
• Unable to cancel your Microsoft subscription
• Cancel your subscription in the Microsoft 365 admin center
• Cancel and delete your Azure subscription
• Cancel my Microsoft monthly subscription - Microsoft Q&A
• cancel subscription - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Request refund - Microsoft Q&A
• Game Pass refund - Microsoft Q&A

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