AZ-400 Certification Not showing in Dashboard

Bhagchandra Bhosale 0 Reputation points

Hello Team,

I passed the AZ-400 exam via Pearson VUE on [15 June 2026].

The exam status shows "Passed", and I can download the score report from Pearson VUE. However, my certification is not visible in my Microsoft Certification Dashboard.

I have already verified and logged in using both my work and personal Microsoft accounts, but the certification is still not showing.

Please help sync my certification with my Microsoft Learn profile.

Details:

Exam: AZ-400

Date: [15 June 2026]

Registration ID: [MS0989594303]

Email used in Pearson VUE: [personal- ******@gmail.com / work- ******@capgemini.com]

Attached: Score report scorereport AZ400.pdf

  1. Deleted

    This comment has been deleted due to a violation of our Code of Conduct. The comment was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

Sign in to comment

2 answers

  1. Julian Sharp 30,356 Reputation points

    Exams are not certifications. The AZ-400 exam is only part of the requirements for the Azure DevOps Engineer Expert certification. You must also hold an active Azure Administrator or Azure Developer Associate certification.

    1. Bhagchandra Bhosale 0 Reputation points

      I already hold another certification (Azure Administrator - AZ-104)

    2. Julian Sharp 30,356 Reputation points
      1. Is the Azure Administrator certification on the same Learn profile as the AZ-305 exam?
      2. Has the Azure Administrator certification expired?
      3. Has the Azure DevOps Engineer Expert certification previously expired?
    3. Bhagchandra Bhosale 0 Reputation points
      1. Is the Azure Administrator certification on the same Learn profile as the AZ-305 exam? yes (work & personal both email id added in Learn profile)
      2. Has the Azure Administrator certification expired? No, already renewed az104
      3. Has the Azure DevOps Engineer Expert certification previously expired? No, fresh exam given
    4. Julian Sharp 30,356 Reputation points

      Contact Microsoft Credentials support https://aka.ms/credentials-support

    Sign in to comment

  2. AI answer

    AZ-400 is a certification exam, so a passed result should appear on the Microsoft Learn profile and Certification Dashboard under the account that was used to register the exam. When a passed exam or certification is missing, the supported steps are:

    1. Confirm the credential requirements
      • Verify that AZ-400 is the correct exam for the certification being expected and that all required exams for that certification are passed. Use the certification or exam details pages listed under Browse Credentials | Microsoft Learn.
    2. Confirm the correct Learn account
      • Ensure sign-in is to the same Microsoft account that was used when registering the AZ-400 exam with Pearson VUE.
      • If multiple Learn profiles or login accounts exist (for example, a personal Microsoft account and a work or school account), sign out of all accounts and then sign in to each one separately at the Learn profile to check for the certification:
      • Check which email is listed as the Contact Email in the Learn profile. The certification “congratulations” email is sent there; if that email’s profile does not show the certification, it may have been earned under a different profile.
      • Try logging into Learn using any other login accounts that might have been used to register the exam.
    3. Allow for processing time
      • For most exams, results appear in the Learn profile’s Certifications tab within 24 hours, but if the exam was very recent, wait up to that period and then recheck the profile.
    4. If the certification is still missing
      • Follow the official guidance for missing exams or certifications and contact Microsoft Credentials Support so the profiles and exam records can be investigated and linked correctly:
      • Provide the exam details (exam code AZ-400, date taken, Registration ID, and the email addresses used with Pearson VUE) and attach the Pearson VUE score report so support can sync the exam result with the correct Learn profile.

    These steps are the supported path to have a passed AZ-400 exam correctly reflected on the Microsoft Certification Dashboard and transcript.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.
Sign in to answer

Your answer