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⇱ Agentic CRM and ERP Solutions | Microsoft Dynamics 365

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Discover what's new in agentic business applications with Copilot, agents, and Work IQ.
Microsoft Dynamics 365

Agentic business apps for the frontier

Leverage agentic CRM, CCaaS, and ERP to help your teams sell smarter, serve customers faster, and operate more profitably.
Overview

Get to know Dynamics 365

Learn more about our solutions and products across sales, marketing, customer service, finance, supply chain, and operations.

What is Dynamics 365?

Become more data-driven and innovative with agentic apps for sales, service, finance, and supply chain operations.

Take a guided tour

Get a closer look at how to improve specific business processes with Dynamics 365 apps.

Compare plans and pricing

Find the right plan for your business needs by exploring the different options for each Dynamics 365 app.
Solutions

Move from a system of record to a system of action

Products

Do more with agentic business applications to help run your organization

See how AI and agents work with Dynamics 365 to give every team an edge.

Close more deals and deepen customer relationships with AI assistance.

Streamline your growing business operations with an AI-powered ERP system.

Work smarter, adapt faster, and perform better with Business Central—named the best overall ERP system of 2025 by Forbes Advisor.1
Agents

Explore business process agents in Dynamics 365

Discover how the right agents can transform the way your team gets work done.

Accelerate revenue with prebuilt and custom sales agents

Boost your team’s productivity by providing a fully agentic customer engagement journey from lead qualification to deal close and beyond.
Dynamics 365 Sales

Sales Qualification Agent

Free sellers’ time by prioritizing and engaging leads with an always-on AI agent.
Dynamics 365 Sales

Sales Close Agent

Autonomously analyze deals to equip your sellers with insights they need to win. Now in preview.
Dynamics 365 Business Central

Sales Order Agent

Streamline order creation and fulfillment to help teams move faster from quote to cash with an AI-powered agent.
Dynamics 365 Sales

Sales Research Agent

Get answers to complex sales and operations questions and turn raw data into actionable insights.
Copilot Studio

Custom sales agents

Create custom sales agents tailored to your workflows and data using Copilot Studio.
Back to Agents - Sales tab section

Elevate your service with prebuilt and custom agents

Increase efficiency and cut costs using autonomous agents to address emerging issues, uncover knowledge, and automate tasks.
Dynamics 365 Customer Service

Customer Intent Agent

Enable evergreen self-service by discovering intents from customer conversations across channels. Also available in Dynamics 365 Contact Center.
Dynamics 365 Customer Service

Customer Knowledge Management Agent

Keep knowledge articles perpetually current by uncovering insights from case notes and other artifacts. Also available in Dynamics 365 Contact Center.
Dynamics 365 Customer Service

Case Management Agent

Automate the case lifecycle to reduce handle time and alleviate the burden of manual tasks on service reps.
Dynamics 365 Customer Service

Quality Evaluation Agent

Monitor service quality across customer interactions—from service reps to self-service agents.
Dynamics 365 Field Service

Scheduling Operations Agent

Equip dispatchers with an agent to optimize technician schedules as conditions change throughout the day. Now in preview.
Copilot Studio

Custom service agents

Create custom service agents tailored to your workflows and data using Copilot Studio.
Back to Agents - Service & CCaaS tab section

Transform finance and operations with prebuilt and custom agents

Streamline operations and decisions using agents that help orchestrate supplier engagement, optimize resource planning, and enable timely billing.
Dynamics 365 Supply Chain Management

Procurement Agent

Manage supplier communications autonomously to confirm order delivery and proactively address risks, preempting costly delays. Now in preview.
Dynamics 365 Business Central

Payables Agent

Help automate invoice processing to reduce manual effort with an AI-powered agent.
Dynamics 365 Finance

Account Reconciliation Agent

Match and clear transactions between ledgers autonomously to help finance teams close their books with less manual work. Now in preview.
Dynamics 365 Project Operations

Time, Expense, and Approvals Agents

Manage time and expense entry and approval autonomously to ensure projects stay on track and within budget. Now in preview.
Copilot Studio

Custom finance and operation agents

Create custom finance and operations agents tailored to your workflows and data using Copilot Studio.
Back to Agents - Finance & operations tab section
APPS AND ADD-ONS

Customize Dynamics 365 with apps from Microsoft Marketplace ​

Better meet your specific business needs by adding industry-leading apps to Dynamics 365.
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Customer stories

How customers innovate with Dynamics 365

“We’re shifting from the idea that CRM is just a reporting tool. With agents, we’re making CRM a way of life.”
Jeremy Hallett, Clients and Industries, Demand Generation Leader, EY
“The transition to Dynamics 365 has been a game-changer for us. The improved usability and data consistency have significantly enhanced our operations.”
Ashley Boozer, Director of Enterprise Solutions, Taylor Farms
22
Production locations that standardized processes
”In just 68 days, we delivered a modern, AI-ready contact center at scale.”
Timo Reis, Global Operations Excellence Lead, Riverty
20%
Improvement to the contact deflection rate
Lenovo reduces handling time by 20% with Copilot in Dynamics 365 Customer Service and Copilot in Dynamics 365 Contact Center.
“Dynamics 365 Customer Service is intuitive, easy to access, and has strengthened inter-department communication, which makes me better at my job.”
Lauryn Gros-Désir, Accounts Receivable Specialist, Nespresso France
“With Business Central, we have centralized all of our operations, providing us with a single source of truth and one real-time business view.”
Julio Arevalo, HR manager at SNÖ Hotels
20%
Cut in administrative costs
25%
Reduction in stock shortages
Back to customer stories section
Featured news

What’s new and notable

Take your organization to the AI frontier

Join the free Microsoft AI Tour—learn, connect, and lead the future of innovation.

Implement autonomous processes with agent-ready apps

Enhance AI agent collaboration with Model Context Protocol (MCP) servers for Dynamics 365.

Scale your teams using autonomous agents in Dynamics 365

Accelerate your AI adoption with autonomous agents that handle essential business tasks.

Explore leadership strategies for the AI era

Empower your workforce to drive revenue and boost efficiency with AI-powered insights and workflows.
Back to Featured news section

Contact us

Learn more about our products, discuss use cases, or get pricing information.

Available M-F 6 AM to 3 PM PT.

    Call (800) 642 7676
  1. [1]
    Forbes Advisor, Best Cloud ERP Software of 2025, Amy Nichol Smith, July 25, 2025.
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