Can't turn on RCS chats
Important: To use RCS, everyone in a group or 1-on-1 conversation must have RCS turned on.
If your device and carrier network support RCS and you have problems turning on RCS chats, try these steps:
Check your default messaging app
Make sure that Google Messages is your device’s default app for SMS. Learn how to get started with Google Messages.
Check your data connection
Make sure your Android phone or tablet is connected to the internet and can receive SMS.
- On your Android device, open the Google Messages 👁 Image
. - Tap your Profile picture or Initial 👁 and then
Messages settings 👁 and then
RCS chats. - Check the RCS chats status.
- If the message “RCS chats has been disabled by your carrier” shows, contact your carrier.
- Once the carrier has resolved the concern, tap Retry.
- If you’re still not connected, tap Details 👁 and then
Submit feedback.
Make sure you and the person you’re chatting with have the latest Google Messages version.
- On your Android phone or tablet, tap Settings 👁 Settings
. - Tap Google Messages 👁 Image
.- If it doesn't show up in the list of recently opened apps, tap See all apps 👁 and then
Google Messages 👁 Image
.
- If it doesn't show up in the list of recently opened apps, tap See all apps 👁 and then
- Scroll down.
- Tap App details.
- If the option is available, tap Update.
You must have Android 5.0 or higher for RCS chats to work. Learn how to check your Android version.
Make sure Google Play Services is updated to the latest version. Learn how to keep your device and apps working with Google Play Services.
Need more help?
If the steps in this article didn't solve the issue, you can go to the RCS chats by Google FAQ or ask questions in the Google Messages Community.
Related resources
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