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bp-dda3bc5c-1ce9-47ff-9e38-00c1b1170607 6/7/17 1:24 PM bp-f3661cf1-cbf2-49d2-961e-5b4621170607 6/7/17 1:10 PM
Here are the hang reports. I took off the hardware acceleration already. This is a Dell Optiplex 5040. The user has purposely not installed any plugins or addons.
Suspect the problem may be with the Mozilla profile, but not sure how to check or fix. Perhaps Share Data will verify.
All Replies (9)
That are OOM (out-of-memory) crash reports where not enough free contiguous memory is available.
When multi-process windows in Firefox is enabled then Firefox will use more memory and may be less responsive. Try to disable multi-process windows in Firefox to see if that has effect.
You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.
- browser.tabs.remote.autostart = false
- browser.tabs.remote.autostart.2 = false
You can open the about:config page: via the location/address bar. You can accept the warning and click "I'll be careful" to continue.
These settings were already in place during the crashes i already submitted. Here is a more recent crash: bp-3ddb1513-bd06-4efc-abff-25b281170608
What else to try?
Here's a recent crash 9efa1827-6e53-45da-b391-7bf2dc3600c4 6/13/17 8:55 PM
https://support.mozilla.org/en-US/kb/firefox-hangs-or-not-responding
Here's an article that may help. Did you create a new profile yet and see if that fixes the issue?
Thanks for your reply. I will look into the profile.
I have a WinDBG file. I can't upload a txt file. When I tried to put it all in the text window, it said it was too large. How do I submit it?
You are very welcome. Where do you want to submit it?
Here's the key parts from the WinDbg:
In the ModLoad, I'm seeing this: (920.1d3c): C++ EH exception - code e06d7363 (first chance)
Then, the system crashed and I got this:
FAULTING_THREAD: 00000f8c
PROCESS_NAME: firefox.exe
ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION} Breakpoint A breakpoint has been reached.
EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid
EXCEPTION_PARAMETER1: 00000000
EXCEPTION_PARAMETER2: 857e49b8
EXCEPTION_PARAMETER3: 779f6c74
NTGLOBALFLAG: 70
APPLICATION_VERIFIER_FLAGS: 0
APP: firefox.exe
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) x86fre
ADDITIONAL_DEBUG_TEXT: Followup set based on attribute [OsBuildNumber] from Frame:[ffffffff] on thread:[PSEUDO_THREAD] ; Followup set based on attribute [Is_ChosenCrashFollowupThread] from Frame:[0] on thread:[PSEUDO_THREAD]
LAST_CONTROL_TRANSFER: from 77a30ad8 to 77a505d9
BUGCHECK_STR: APPLICATION_FAULT_LOADER_INIT_FAILURE_80000003
PRIMARY_PROBLEM_CLASS: LOADER_INIT_FAILURE_80000003
DEFAULT_BUCKET_ID: LOADER_INIT_FAILURE_80000003
STACK_TEXT: 00000000 00000000 firefox.exe!Unknown+0x0
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: firefox.exe!Unknown
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: firefox
IMAGE_NAME: firefox.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 591d55d1
STACK_COMMAND: dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ** Pseudo Context ** ; kb
FAILURE_BUCKET_ID: LOADER_INIT_FAILURE_80000003_80000003_firefox.exe!Unknown
BUCKET_ID: APPLICATION_FAULT_LOADER_INIT_FAILURE_80000003_firefox.exe!Unknown
ANALYSIS_SOURCE: UM
FAILURE_ID_HASH_STRING: um:loader_init_failure_80000003_80000003_firefox.exe!unknown
FAILURE_ID_HASH: {62fd0855-e48b-6d5a-918e-e3e2bbf3b0e2}
Can you open Tools > Web Developer > Browser Console, enable Logging (at least or only) and report any errors here?
If you are willing to do so, you can also quickly download a recent Nightly (55 or 56) ZIP build from here, close Firefox, unzip it in e.g. the Program Files folder and run firefox.exe from there. That should use the same profile, which may be very interesting. If you did notice any error in the Browser Console above and Firefox Nightly does not crash, please report back if these or any other errors are still reported in that version.