Latest Answers

• I have two laptops running firefox one has the vpn in the tool bar and the other does not how can I rectify this?

  If you don’t see the built-in VPN, it may simply not have reached you yet. Since this is an experiment, the feature is being rolled out in stages. When the built-in VPN is availab…

• Firefox VPN not turning on

  Thanks for the followup. I'll mark this question solved.

• Firefox VPN not turning on

  ''fforiginaluser [[#answer-1824360|said]]'' Hi Alice, I have just found the reason why i could not turn on the VPN. I use NEXT DNS as dns and when I turned them off on my machine…

• How do I correct a secure connection failure message?

  The [[Secure connection and security warning error pages in Firefox]] article may help. See the '''Secure Connection Failed''' section.

• How to share the same account with multiple profiles on the same computer?

  ''hotschi [[#answer-1824124|said]]'' Why not having two or more profiles in one account? its easy to handle and would not end up in such a mess. For what do i have one account an…

• How can I manage my extensions using button in toolbar if it doesn't give me that option?

  ''Michael Velten [[#answer-1824021|said]]'' @AliceWyman, yes the issue is fixed. I installed the latest version of Firefox and had to reinstall my extensions and set them to run …

• How can I manage my extensions using button in toolbar if it doesn't give me that option?

  At least the "Please create a new profile" issue is fixed. See above, [/questions/1586135#answer-1823961] which was chosen by Michael as the solution.

• How can I manage my extensions using button in toolbar if it doesn't give me that option?

  P.S. When you get to the Add-ons Manager Extensions list (shown in the [https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/images/2026-06-07-16-19-43-41705f.png i…

• How can I manage my extensions using button in toolbar if it doesn't give me that option?

  Michael, you said, I have a few extensions in Firefox but if I click on the extensions button in the toolbar it now takes me to a Personalize Firefox page where, if I click on Ex…

• How can I manage my extensions using button in toolbar if it doesn't give me that option?

  ''Michael Velten [[#answer-1823933|said]]'' In addition, I keep getting this pop-up. I have reset Firefox twice, now, in the past couple of days and this keeps popping up even …

• Error: Platform version xxx is not compatible with xxxx

  I found https://connect.mozilla.org/t5/discussions/what-the-hell-is-this-quot-error-platform-version-not-compatible/td-p/126745 ... which links to https://support.mozilla.org/en-…

• How to return to previous version from Version 151.0.3?

  There is no simple way to downgrade Firefox to a previous version while keeping your existing profile settings such as bookmarks, passwords and other settings. When you install a…

• How do I turn off the Alt Text warning on images with no text?

  I moved this question to the Firefox forum and marked the new question you posted as a duplicate of this one.

• How do I turn off the Alt Text warning on images with no text?

  This question appears to be a duplicate of [/questions/1585158]. This thread will be locked to keep the discussion in one place. Please refer to the linked thread for existing ans…

• How do I turn off the Alt Text warning on images with no text?

  I'll move this back to the Firefox forum. If this is about Alt Text warnings in the Firefox PDF viewer, maybe this article will help: [[Add alt text to images in your PDFs u…

• "Connection Settings" disappears in Firefox v152.0b[6?]. Do we now use about:config to manually set a proxy?

  For the record, the "Network settings" section of Firefox settings was renamed "Proxy settings" in Firefox 149. See [[Connection settings in Firefox]]. The article needs an up…

• Firefox Backup is currently available to users on Windows 10, Windows 11 and Linux. Not Mac

  the [[Restore your Firefox browsing data with a backup file|Firefox Backup]] feature [https://bugzilla.mozilla.org/show_bug.cgi?id=2039334 is currently disabled] in Firefox for ma…

• I will like a refund.

  The https://support.mozilla.org/questions/new/mozilla-vpn/form Mozilla VPN contact form linked above will redirect non-subscribers to the Firefox Community Forum, which is by desi…

• Firefox VPN not turning on

  You're welcome. If you file your own bug report or comment in one, make sure to mention all details, including that you manually set the browser.ipProtection.enabled preference …

• Firefox VPN not turning on

  Yes, it's possible that the built-in VPN hasn't been rolled out to you yet but if you changed the value of browser.ipProtection.enabled from False to True, that should have enable…

• Ihad firefox VPN and it disappeared

  When the built-in VPN is available, you should see a '''VPN''' icon in the top-right corner of the toolbar. Selecting it will open a prompt to turn on the VPN. If you don’t see th…

• My VPN Icon is missing

  Hi, The Firefox built-in VPN is being introduced gradually. It’s available to some users in the US, UK, Germany, and France (starting with [https://www.firefox.com/firefox/149.…

• Where is the Firefox VPN?

  Hi, The Firefox built-in VPN is being introduced gradually. It’s available to some users in the US, UK, Germany, and France (starting with [https://www.firefox.com/firefox/149.…

• the vpn icon seems not to be anywhere

  See [[Unable to find the built-in VPN in Firefox]] for possible causes.

• Why if Firefox blocking my access to my Amazon account?

  Thanks for letting us know that Firefox is no longer blocking access to yourAmazon account and that you will send us a screenshot if you have the problem again. I marked this ques…

• Firefox VPN not turning on

  The built-in VPN may be unavailable if [[Enforce policies on Firefox for Enterprise|Enterprise policies]] are blocking it. You can check this by going to ''about:policies'' in Fir…

• All downloads fail, even in Safe Mode. Disabling protections does not fix

  I suppose you've already tried the suggestions here, [[What to do if you can't download or save files]] ... but what about the [[Troubleshoot and diagnose Firefox problems]] art…

• backup file is not being created

  This question is a duplicate of [/questions/1577922] ... where you have received replies. As a moderator, I’ll go ahead and lock this thread to keep the discussion in one place. P…

• how to turn off split view

  ''wzdm007 [[#answer-1814075|said]]'' Hope this helps go to about:config → browser.tabs.splitView.enabled → false '''WARNING from the moderator team:''' Changing Firefox pr…

• how to change location of vpn server

  Looks like the new location selection feature will be available starting with Firefox version 151, to be released on May 19th according to [https://bugzilla.mozilla.org/show_bug.c…

• How to Select a Firefox Perofile

  I don't know how else to explain how to create a new profile using an existing profile folder that does not appear in about:profiles. Maybe someone else can help

• How to Select a Firefox Perofile

  You don't see the abnfpged profile or othe missing profiles in the "about:profiles" tab because Firefox has lost track of them. You'll see the abnfpged profile when you use the…

• How to Select a Firefox Perofile

  Why are you referencing or updating the profiles.ini file? When you use the Create Profile Wizard, you choose the profile folder you wish to use from the Profiles folder that op…

• How to Select a Firefox Perofile

  To get back the abnfpged profile if it is missing in about:profiles but still available in \Appdata\Roaming\Mozilla\Firefox\Proifiles\abnfpged.default, see my first reply, above, …

• How to Select a Firefox Perofile

  P.S. For more information about Session Restore, see these articles: * [[Restore previous session - Configure when Firefox shows your most recent tabs and windows]] * [[How to r…

• How to Select a Firefox Perofile

  It could be a bug - for example, see [https://bugzilla.mozilla.org/show_bug.cgi?id=2029161 Bug 2029161] - Open tabs are lost after upgrading Firefox, cannot restore If you don…

• How to remove the Profiles menu option?

  The "Profiles" menu option in the Firefox Menu bar is part of the new [[Manage Firefox profiles]] system. Nothing will happen if you accidentally click on it in the Menu bar if y…

• I am unable to update firefox to the latest version on my windows 11 syetem

  In case it helps, see also [[Update Firefox to the latest release]].

• How to make Mozilla my default browser?

  See [[Make Firefox your default browser on Windows]].

• Turning off the Firefox Profiles message

  Related KB article: [[Recommendations from Firefox]] '''Opt out of all recommendations from Firefox settings''' [[Image:Browsing opt out recommendations|width=400]]

• Turning off the Firefox Profiles message

  From https://www.reddit.com/r/firefox/comments/1rzesbn/im_begging_someone_to_please_help_me_disable_this/ about:preferences#general, uncheck "recommend features as you browse" a…

• My developer account has been disabled and I want to appeal

  (In case it helps others) https://extensionworkshop.com/documentation/publish/developer-accounts/#blocked-accounts

• how can I change my primary email.

  [[Change the primary email address on your Mozilla account]] [[Add a secondary email address to Mozilla accounts]]

• Did the resport profile and all gone

  ''cor-el [[#answer-1811788|said]]'' You can check this support article. *https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update From a [https://s…

• Cannot Upgrade from Firefox 149.0

  I added a reply in your new question: https://support.mozilla.org/en-US/questions/1576071#answer-1811761

• How to Select a Firefox Perofile

  A profile may be missing from the about:profiles page because Firefox has lost track of it, even though the profile folder still exists. You can [[Profile Manager - Create, remo…

• Firefox will not open, it is asking me to sign in and create a profile

  It sounds like you did create a new profile and Firefox now opens without your old profile data, since you said, ''It does not have a toolbar or any of my bookmarks...''. Is …

• I cannot find the "Refresh Firefox" button

  See [[Refresh Firefox - reset add-ons and settings]] The Refresh Firefox feature may be unavailable if you use the new [[Manage Firefox profiles|profile management system]] to…

• Does firefox supply e-mail account as well?

  No, but you can use Firefox to open email links with a webmail service such as Gmail. See [[Change the program used to open email links]]. Since you're on Windows, see also [[Set…

• How do I upload windows 11 for free?

  This Microsoft article may help with a Windows 11 upgrade: *https://www.microsoft.com/windows/get-windows-11 If you need more help you should visit a Windows support forum.

• Deleted Profile on MacOS, Firefox not opening

  P.S. on macOS there is a Library folder and a '''Users''' "~/Library" folder which contains the Firefox folder. Your screenshot is of the wrong folder. See [[Profiles - Where F…

• Deleted Profile on MacOS, Firefox not opening

  See [[How to run Firefox when your profile is missing or inaccessible]] under '''Profile was deleted'''.

• Cannot Upgrade from Firefox 149.0

  I'm sorry about the problems you are having. Your original question was that you could not update from Firefox 149.0 to the current version 149.0.2. Is that still the case? If…

• I lost my Firefox profile and wouldl like to locatge it.

  You say that you lost your Firefox profile and would like to locate it. "Could you explain further? If you mean that you lost all of your Firefox profile data, such as bookma…

• How can I retreve my yahoo account password

  This forum is for questions about Firefox so your question may be offtopic. For questions about Yahoo email and how to reset a forgotten password, see this Yahoo Mail help page: …

• Linking iPhone and laptop

  This forum is for questions about using Firefox but you posted your question with an iPhone using Safari, so it may be off-topic. However, if you want to sync a desktop computer r…

• Do I have update version 149?

  By the way, the latest Firefox version is 149.0.2, released April 7, 2026. Here are the release notes: https://www.firefox.com/firefox/149.0.2/releasenotes/

• Even when I click on the prompt in the upper right hand corner to turn VPN ON, it does not stay on. I do NOT get the "next" pop-up.

  Thanks the update.

• Cannot Upgrade from Firefox 149.0

  Also try the suggestions in this article (manual update, check for updates after restarting the computer, etc.): [[How to fix the Update Failed error message when updating Firefox…

• Cannot Upgrade from Firefox 149.0

  See if anything in this article is helpful: [[Update Firefox to the latest release]]

• Even when I click on the prompt in the upper right hand corner to turn VPN ON, it does not stay on. I do NOT get the "next" pop-up.

  Does the VPN work if you turn it on for a different site? I don't use the built-in VPN myself so maybe another contributor can help you. As a last resort, you can [[File a bu…

• Cannot Upgrade from Firefox 149.0

  The latest version is Firefox 149.0.2. To check your version, click the Firefox menu [[Image:IG main menu]] button, choose "Help", then choose "About Firefox". See [[Find what ver…

• Even when I click on the prompt in the upper right hand corner to turn VPN ON, it does not stay on. I do NOT get the "next" pop-up.

  So, you do have the VPN icon in the top right section of the Firefox toolbar? What happens when you click it?

• Do I have update version 149?

  Yes. Yo can check this article to learn how to find out in the future: [[Find what version of Firefox you are using]]

• I want to remove PREVIEWS of my emails

  You posted this in the Firefox Desktop forum but you are asking about Yahoo email. The best I can suggest is you visit Yahoo Mail help at https://help.yahoo.com/kb/new-mail-for-d…

• Even when I click on the prompt in the upper right hand corner to turn VPN ON, it does not stay on. I do NOT get the "next" pop-up.

  See if this article helps at all: [[Use built-in VPN in Firefox]] From a pending revision to that article: =Turn on VPN in Firefox= #'''Look for the VPN setup prompt''' in t…

• vpn feature doesnt work for me

  See if this article helps at all: [[Use built-in VPN in Firefox]] From a pending revision to that article: =Turn on VPN in Firefox= #'''Look for the VPN setup prompt''' in t…

• I merely want to send an article from the newspaper to a friend !

  Deanna, do you still need help? In any case, the easiest way to send an email with a link to the webpage you are on is to [[Restore the Menu bar in Firefox|enable the Menu bar …

• They asked to update new window 10? how to do that

  Since you are currently using Firefox on Windows 10, this Mozilla Support article may be helpful: [[What Windows 10 end of support means for Firefox users]]

• How to turn on the VPN

  The built-in VPN will likely be rolled out to all Firefox users but the first locales will be the US, UK, Germany and France. I don't know of any Beta program you can join for pri…

• How to turn on the VPN

  If you're asking about the new built-in VPN mentioned in the [https://www.firefox.com/firefox/149.0/releasenotes/#:~:text=built-in%20VPN Firefox 149 release notes], this feature i…

• The inbuilt VPN is worthless

  The built-in VPN is a progressive rollout so not everyone can use it. Did you see and then click the VPN button in the toolbar to turn on the built-in VPN? Are you signed in to a…

• Firefox PDF viewer Issue

  It might have something to do with this change in Firefox 149: [https://bugzilla.mozilla.org/show_bug.cgi?id=2006057 Bug 2006057] - Enable hardware acceleration in pdf.js It us…

• how do I find a home button?

  If you don't see the Home [[Image:Fx89HomeButton]] button in your Firefox toolbar, you can add it by customizing the toolbar as explained in the [[Customize Firefox controls, butt…

• how to not use a profile

  Not sure what you mean by "how to not use a profile". If you mean a Firefox profile, see the [[Profile Manager - Create, remove or switch Firefox profiles]] article under te sect…

• Center-screen search bar defaults to address bar

  https://www.firefox.com/en-US/firefox/148.0.2/releasenotes/ Firefox Version 148.0.2, first offered to Release channel users on March 10, 2026 (quote) Fixed an issue where searc…

• I need to stop the address bar search its a terrible idea

  Posted 03-04-2026 by Mozilla employee PaulFirefoxUX in Mozilla Connect: https://connect.mozilla.org/t5/firefox-labs/please-bring-back-an-option-to-disable-new-tab-search-handoff/m…

• Stop default search engine from changing to Google and restore Firefox

  ''Deadline [[#answer-1803476|said]]'' Yes, I guess you're right. Now I have no idea what to do if I am limited to the choices provided. Wikipedia??? Amazon??? Not appealing. …

• Stop default search engine from changing to Google and restore Firefox

  You can switch from Google to a different default search engine in Firefox Search settings, which you can open from the Firefox menu [[Image:IG main menu]] by clicking on Settings…

• I have accidently deleted my firefox and reinstalled a new version can i recover previous bookmarks and passwords

  You may want to try the instructions in this article first: [[Recover user data missing after Firefox update]]. It explains how to use the '''about:profiles''' page , to switch t…

• why cant i addon grok to the sidebar

  ''phoenixx2012 [[#question-1538342|said]]'' '''bold text''' simple question - i want to add Grok to the AI sidebar options... why doesnt the Grok addon work any longer Im usin…

• why cant i addon grok to the sidebar

  (For the record) Your question is also an idea to improve Firefox or feedback for developers, which is collected on the [[What is Mozilla Connect?|Mozilla Connect]] website. You …

• (Removing question -- I have resolved it)

  No problem. I'll close this thread.

• Can custom AI chatbot be added to Firefox?

  ''TyDraniu [[#answer-1802921|said]]'' Try to enter ''about:config'' in the address bar and set ''browser.ml.chat.provider'' to https://bggpt.ai/ . '''WARNING from the modera…

• Can custom AI chatbot be added to Firefox?

  This question has come up before. See the following threads, which may be helpful: https://support.mozilla.org/en-US/questions/1534967 Adding custom provider to the chatbot http…

• Why is Grok AI not available to use as a AI choice?

  Your question is actually an idea for improving Firefox or feedback for developers, which is collected on the [[What is Mozilla Connect?|Mozilla Connect]] website. See [[Mozill…

• firefox 147 not updating to firefox 148

  Microsoft Store installation is mentioned in a note for Windows 10-11 at the very top of the [[Update Firefox to the latest release]] article I linked earlier: (quote) '''Note:'…

• firefox 147 not updating to firefox 148

  Firefox should automatically check for updates when you click on the Firefox menu [[Image:IG main menu]] and go to Help -> About Firefox. If it doesn't, you could try downloading …

• How to deactivate search within address bar?

  ''Agent virtuel [[#answer-1802522|said]]'' Firefox 148.0, browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar has been removed Take a look at https://connec…

• I need to stop the address bar search its a terrible idea

  Mozilla will restore the browser.newtabpage.activity-stream.improvesearch.handoffToAwesomebar preference that can be set to "false" in abut:config in a future update. This will …

• firefox 147 not updating to firefox 148

  For more information on the update process, see [[Update Firefox to the latest release]].

• Search input still hands off to Address Bar despite "handoffToAwesomebar" being false

  The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. When a Mozilla employee jumps into…

• Search input still hands off to Address Bar despite "handoffToAwesomebar" being false

  According to https://bugzilla.mozilla.org/show_bug.cgi?id=2017049#c12 (quote)''We're going to see if we can get this reversion / revival of the pref into the next planned dot rele…

• Center-screen search bar defaults to address bar

  Mozilla will restore the removed handoffToAwesomebar preference in a future update, most likely in Firefox 149 (currently in Beta) or possibly in a Firefox 148 dot release. See h…

• handoffToAwesomebar

  Mozilla will restore the removed handoffToAwesomebar preference in a future update, most likely in Firefox 149 (currently in Beta) or possibly in a Firefox 148 dot release. See h…

• Search input still hands off to Address Bar despite "handoffToAwesomebar" being false

  Mozilla will restore the removed handoffToAwesomebar preference in a future update, most likely in Firefox 149 (currently in Beta) or possibly in a Firefox 148 dot release. See h…

• How to deactivate search within address bar?

  It looks like this preference will be restored in a future version of Firefox (150 Nightly, and possibly version 149, currently in Beta). See the related bug report: [https://bu…

• Is Mozilla monitoring your computer (with the browser closed) in the background?

  As mentioned, you can check in Firefox Settings to see if this is a Firefox feature: #Click the menu button [[Image:Fx89menuButton]] and select ''Settings''. #In the ''General''…

• "Profile Missing" Error

  Nice going! I never would have guessed that a missing ***AppData/Local/'''Mozilla''' folder could have been the problem! As the [[Profile Manager - Create, remove or switch Fire…

• This profile was last used with a newer version of this application. Please create a new profile.

  I don't know what you are doing or why you are getting the "Please create a new profile" error but, to force Firefox to start with a profile used in a newer version: Right-cli…