Latest Answers

• download firefox version 53.0.2 for android tablet

  Not sure I know the answers to your . Your Android tablet presumably already has some Apps preinstalled on it that will update on Google Play store is that correct. Do these Ap…

• Need to grade out customize option in mozilla

  Firefox is intended to be customisable. If you are intending to deploy Firefox within your own organisation you may wish to lock down some features and changes if so see *MDN…

• Dont do google play. Where can I get firefox for android?

  Try * https://www.mozilla.org/firefox/android/ ** https://www.mozilla.org/firefox/android/all/ Or for pre release versions. (Generally more than one version may be installed …

• FF54 causes BEX error when closed

  As the BEX error message is from Microsoft posting on a MS forum to ask about it could have been a good idea. I did ask earlier in this thread: '''In Fx54 did you try in Firef…

• When I attempt to open an htm file in a Documents folder nothinf happens although it will open from "Open with" Microsoft Edge but not Firefox. :

  With Firefox open try opening the files using the Firefox file menu option. Or Keyboard shortcut: Alt + F, Ctrl + O That should open a file picker.

• How do I install an earlier version of Firefox? I have 52.2, and I want to instal 51.0

  You would probably do better to continue using the latest Firefox release and update that as necessary. It should now be Fx54. That is then safe secure and supported. As a Win…

• firefox hanging, new computer

  It may be worth considering trying installing the 64bit version of Firefox especially if you have quite a bit of RAM installed.

• Firefox freezes on Win7 Pro x64 followed by reboot-requiring Windows crash

  If this is nothing to do with addons or adblockers then you should be able to reproduce the issue in a clean Firefox profile and with no adblockers or addons installed. Could I…

• Since v53.0.3 (now with v54.0), FF shutdown requires excessive time and is terminated by the OS (Win7 Ult SP1) w/ consistent recovery screen on next launch.

  When we get problems that everyone sees it is easy we can file bugs and get things fixed. Testing and then telemetry on pre Release builds should pick up problems. Unfortunat…

• link in new tab

  Perhaps you can give an example of what you expect to happen and what actually happens ? The settings available on Firefox are explained in the article that I linked to: * [[S…

• Why does Firefox unsort my bookmarks menu everytime it syncs with my other computer?

  Maybe this is obvious but # You can freeze the alpha sort order by copying that selection. # Firefox has advanced on the fly search methods with special characters, and that ca…

• link in new tab

  Maybe this help article is of assistance * [[Startup, home page, tabs, and download settings#w_tabs]]'''_tabs'''

• Overriding colors in firefox breaks display of many Web pages

  Firefox is undergoing quite a lot of change, and there is no guarantee how long some of these addons will be available for but you may find this useful * [[Accessibility features…

• what has happened to firefox??

  Firefox should be working as well with Windows 7 as it does with Windows 10. If problems are discovered the most important ones are fixed. Mozilla Firefox has a few methods of …

• FF54 causes BEX error when closed

  Firefox 53 is now unsupported and must be considered unsafe. If you must use an older version of Firefox temporarily whilst sorting out problems with the current Release (Fx54) yo…

• Cant log in to get Pocket my email has changed to frank@happyworms.com.au HELP

  P.S. I note Pocket themselves seem to offer the possibility of merging accounts. Reading this possibly you would be able to merge accounts even if you only have access to one of …

• Cant log in to get Pocket my email has changed to frank@happyworms.com.au HELP

  The Mozilla Firefox account needs an active email address that you have access to for it to function. In addition to being used for Pocket it is also used for Firefox Sync. If …

• I believe someone in Australia is trying to gain access to my computer, I receive emails from Emma Goodwin, are you able to verify if my assumptions are correct

  There is of course the possibility someone else has access to your email account or the email accounts of those you are in contact with. Change your email password and ensure your…

• How to bypass the Expired Certificate notification, that blocks access to the https site?

  You could try the not secure link http://fotokala.ee/ I have no problem adding an exception for the secure site, and Firefox gives me an opportunity to store that permanently. …

• http://time.gov/widget/ will not run on Firefox

  I do not have FlashPlayer installed so can not check the FlashPlayer widget works, however I do note that the NIST page provides a link to a html5 widget * http://time.gov/widge…

• How to download full directories from the Mozilla FTP website?

  You should note that more than one version of Firefox may be installed at the same time. If your machine has the resources you may even run Firefox versions simultaneously side by…

• Since v53.0.3 (now with v54.0), FF shutdown requires excessive time and is terminated by the OS (Win7 Ult SP1) w/ consistent recovery screen on next launch.

  '''Edit''' Update without bumping the thread. I did link this to a comment in: Bug 1368321 - Firefox version 53.0.3 appears high memory, high resources usage and might causing …

• FF54 causes BEX error when closed

  I am not sure anyone is able to say the issue is soley down to E10s and if it was it is possible to disable that. (Unfortunately the easy methods of tweaking E10s may be in later …

• FF54 causes BEX error when closed

  ''wwwaste [[#answer-978188|said]]'' I reverted back to FF53.0.3 and guess what? No more BEX error! As I tried to make clear: this has nothing to do with malware/viruses. FF…

• FF54 causes BEX error when closed

  If you try in Firefox's safe mode AND in Windows 7 safe mode at the same time do you still get the same issue ? Also is this issue associated with any specific website ? Ple…

• Is Firefox 53 the cause of Windows freezing?

  There are potentially many varied and separate causes of hangs and similar problems, that is why I suggest you all start your own threads and cross link them to this one. We will …

• Firefox freezes on Win7 Pro x64 followed by reboot-requiring Windows crash

  Hi Spywriter, Thanks for your input on this issue. However this thread was marked solved by the poster AmityGames and if you need a solution to your own problem you would do be…

• How to download full directories from the Mozilla FTP website?

  Down grading Firefox is generally a bad idea, and you would be safer using an alternative browser. I see we answered your other thread [/questions/1164374] and so you are now …

• firefox 53 does not support trustee rapport what can I do

  ''How can I get rid of the update so I can use Rapport with my FF53?'' Firefox 53 is no longer* secure or supported do not use it. If you must use an older version of Firef…

• there is an unwanted lenovo ad tab below my address bar--it opens an adevert every time i shut down a websearch--how do i get rid of it

  Looking at the Lenovo site I do see instructions in the form of pdf files such as for the Yoga * https://download.lenovo.com/consumer/mobiles_pub/ideapad_yoga_11_ug_v1.0_may_201…

• You keep sending me an email saying someone is trying to sign to my account (it's me) but the address is wrong on the email. My account has the correct address.

  Take care with this. Firefox Sync is not intended as a cloud backup service. I will remove personal info from your post as this is a public forum and partially indexed by searc…

• I am a paid subscriber of infowars. Stop blocking me!!!

  It is not Mozilla Firefox trying to specifically block any particular named site, it is more likely a security problem has been discovered and a warning or block is being applied …

• One tab uses nearly a GB of RAM

  You have only posted the text output. It would help if you could find somewhere to post the full file. Note also that you may reimport those files and look at them again in abou…

• One tab uses nearly a GB of RAM

  Did you notice an improvement when you upgraded from ADB2.9 to ADB2.9.1 as that was changed specifically to add a workround that prevented severe slowness seen by some Firefox use…

• Some news websites are still able to track page hits in Private Browsing window. Doesn't private browsing prevent this??

  Maybe you need to explain what you are doing and what is blocked. If it is not part of s legitimate paywall I or others may have suggestions that help, however to me it sounds lik…

• I get a "Your Connection is not secure" message. How do I get rid of it?

  Ok great. I mis read your earlier question and thought you had English but needed Polish.

• How to set as a Google in Firefox Search?

  Just choose the built in Google option by clicking on the magnifying glass and change search settings * Details with screenshots see [[Change your default search settings in Fire…

• Are Unsorted bookmarks really needed ?

  You could just right click a link and use the bookmark option. If you click the bookmark star and an address is bookmarked, then click the now solid blue star and you get the o…

• Some news websites are still able to track page hits in Private Browsing window. Doesn't private browsing prevent this??

  We are not going to advise you how to avoid a legitimate paywall. If no one pays for the news service, you will not have free tasters to look at.

• there is an unwanted lenovo ad tab below my address bar--it opens an adevert every time i shut down a websearch--how do i get rid of it

  Hi Steve, It may not be all that easy to remove. Lenovo were the people behind the controversial Superfish: * https://en.wikipedia.org/wiki/Superfish#Lenovo_security_incident W…

• Copy downloaded URLs

  Maybe it helps if you give an example of a couple of public files you download. What is it you are trying to copy the URL of the internet resource you obtained the download fr…

• Firefox doesn’t know how to open this address, because one of the following protocols (ms-excel) isn’t associated with any program or is not allowed in this con

  Hi Alanaf, I do not use MS Windows Excel. Sorry this is only guesswork, but no one else has answered so I may as well give it a try. I do not know whether Firefox is able to o…

• I get a "Your Connection is not secure" message. How do I get rid of it?

  It is often not a good idea to just reinstall Firefox because it often does not help and if it is necessary probably the clean install where the program folder is removed would …

• Why don't my bookmarks show Favicons?

  Glad it worked, & thanks for posting back, but the solution is a bit drastic because that causes you to lose the History Firefox stores. That may not seem important in some in…

• Bookmarks Toolbar Favicons - Icons Not Displaying

  Just posting to cross reference * Why don't my bookmarks show Favicons? [/questions/1163750] Seems others may be affected by a similar issue, of as yet unknown origin. ------…

• Why don't my bookmarks show Favicons?

  Quick comment. Maybe we have been misunderstanding the problem you see. In fact I note on this Linux ESR install Fx49 ''Fx45.9'' I have default favicons in the bookmarks libra…

• SSL peer cannot verify your certificate. Error code: SSL_ERROR_BAD_CERT_ALERT

  We are not going to be able to check anything after the point where the site asks for your login details. It is quite possible the site is not set up correctly to be secure and wo…

• Error code: SSL_ERROR_BAD_CERT_ALERT how do I disable this error

  See now [/questions/1162836]

• I get a "Your Connection is not secure" message. How do I get rid of it?

  When I look at that site it is offering Security Tip: Get Avira SafeSearch Plus to highlight harmful sites in your search results. I wonder if your issues relate to using th…

• how do i help preserve net neutrality?

  Update one of many news items * ZDnet: Internet and tech giants to stage global net neutrality protest The day of protest will go ahead on June 12. http://www.zdnet.com/article/…

• Own sync server won't sync android device - never

  Kbrosnan is the Android guru. Are you still having problems ?

• Menu type and bookmark images too dark when using Mac transparency

  The bug got marked p5 I guess that is an acceptance of the fact it may be a problem needing fixing, but unlikely it will be fixed.

• Firefox not showing data from profiles folder

  Sorry only just come across this again. I do not like Sync and only use it for test purposes occasionally. If you copy a profile the you need to edit the folder name to match t…

• in history of browsing there is only option Today

  Firefox only keeps the one copy of History so once clearedbit is generally gone for good. Back up your Firefox profile or at least the file places.sqlite if you want to save Hi…

• Apart from Google Safe Browsing, does Firefox use any other safe browsing solution for malware or phishing protection?

  No one here seems to be able to give an answer maybe you would do better on the main mozilla fora: * https://www.mozilla.org/about/forums/ ** Possibly https://groups.google.com/…

• Firefox gradually becomes more and more unresponsive during a session and then crashes when exiting

  I imagine 64bit OS are more common on desktop machines than are 32 bit OS. I am not sure Firefox Sync is; or should be; able to just grab an email address. I hope that is no…

• Firefox Preference Selection When you open a link in a new tab, switch to it immediately

  You may need to explain in more detail if you are having some specific problem with tabs or your settings. Does this article help you * [[Startup, home page, tabs, and download…

• WHAT IS GOING ON WITH MOZILLA? WE CAN'T CONTINUE AS USUAL?

  You may also wish to confirm you are asking a question related to use of Thunderbird, as that is the section you have posted in. Thunderbird * www.mozilla.org/thunderbird/ S…

• Firefox gradually becomes more and more unresponsive during a session and then crashes when exiting

  Using 1GB of memory may not be too unusual these days. The usual rule of thumb is that using more memory is only bad if you are running low on memory, or having problems only when…

• how do i help preserve net neutrality?

  You may also be interested in * Mozilla Blogs: net neutrality https://blog.mozilla.org/blog/category/net-neutrality/ ** New Mozilla Poll: Americans from Both Political Parties…

• what has happened to firefox??

  new_aged2perfection Thanks for the posts. Could I ask you to start your own thread about your own problems. If you then post back here to say you have done so we can try to…

• How can I install a recommended correction for an invalid security certificate?

  Converting to using LetsEncrypt is good and if set up correctly will work well with Firefox without you needing to take any action at all. (See wikipedia.org/wiki/Let's_Encrypt ) …

• what has happened to firefox??

  I strongly advise against using insecure unsafe versions of Firefox. Your AV is unlikely to protect you from some threats such as people stealing your info or you using insecure …

• IBM Trusteer Rapport IS now working with Firefox 53

  Any news on whether it will work next week on Fx54 if not then effectively by the time the update gets out to the users it will be useless.

• firefox 53 does not support trustee rapport what can I do

  Nigel I will edit the chosen solution to link to your reply. Thanks for the update. As Firefox is about to upgrade to Fx54 now only days away did you manage to ask about if Tr…

• what has happened to firefox??

  You may use tabs at the start of a paragraph on the new support forum software and it will display as you expect it to. On this forum software it changes it to one pre-formatted l…

• How to stop cpu acceleration

  Not really on topic in this forum to discuss in any detail, but if you were to replace Windows Vista with a current Windows 10 it would cost you money, possibly more than the devi…

• what has happened to firefox??

  Sorry you are having so many problems John. Some of them we may be able to solve one at a time. Some of the issues may be due to changes in Firefox and may need either workaroun…

• After the v53 update, on Firefox on OS X, I can't display a local HTML file using file:/// regardless of the browser.tabs.remote.separateFileUriProcess setting.

  '''Note singlewc has their own recent support thread''' *''' '' what has happened to firefox??'' [/questions/1162735] ''' It probably makes sense to post any further answers t…

• I would like to set the default home page to all windows 7 and 10 via GPO

  I am not sure that may be done. Some addons may allow some sort of flaky use of GPO See also * A related thread: Managing extensions in enterprise [/questions/1163093] * MDN…

• Firefox versions 52 & 53 are slow and give many "not responding" messages, even after Refresh and in Safe Mode; why?

  We at present do not know whether your issues relate to hangs or memory issues; or something else, and so I did suggest you let us know what the exact messages are. Of course if …

• Get "Unresponsive Script Error" message while restore bookmarks

  That thread was apparently [/questions/1071533] Should you get a solution here by the way make sure you copy it. Questions and answers made recently on this forum software wi…

• Is there any way that I can make firefox translate the whole webpages with google translate, like what chrome does?

  Visit the translate.google.com site in Firefox and then enter the text you wish to translate or the address of a webpage. * example of that looking at part of this site https://…

• Force clean reload

  I would expect Ctrl+F5 should work to override the cache. Use the built in net console to confirm what's happening. * try Ctrl+Shift+E before Ctrl+F5 * See MDN Network Monito…

• IS there any installer works on all language ?

  Please see and continue with: https://support.mozilla.org/en-US/questions/1163085

• IS there any installer works on all language ?

  Firefox is available in a variety of langauges and works on common Operating Systems. I am not too sure what you wish to do. The language of the install will give you a Firefox…

• Latest Firefox is very slow with all extensions and plugins disabled

  It is probably best to start your own thread specifically about the N360 suite. Post here again tovsay you started avyhrraf, and let's see if others have similar issues either …

• Firefox Version 43.0.1 allows me to control cookies EXACTLY as this help page shows. But your new version removed the "use custom settings for history" line. I

  As a Vista user the most up to date Firefox version for you will be Fx52.n ESR * Please see [[Important - Firefox is ending support for Windows XP and Vista]]

• Unable to install firefox as a guest for linux on local directory

  I do not use CentOS either. Are you saying on CentOS guest account you can not use wget ? No need to use that as presuming you are posting from the problem machine then the F…

• I would like to install firefox on my chromebook.

  See for example these questions: * [/questions/1118930] & ''how do i download it on a chromebook ?'' [/questions/1147343]

• Firefox versions 52 & 53 are slow and give many "not responding" messages, even after Refresh and in Safe Mode; why?

  Firefox has well documented changes and releases the versions in advance for anyone to test. Trusteer chooses to use binaries rather than simple addons and needs to review the…

• I upgraded my Firefox and downloaded the newest version 64Bit, What is this message ? :Email hack: Hyperlink your selected text by pressing [Ct

  The home screen is something you often choose yourself. What are you using as your homescreen ? Perhaps a screenshot will help. * [[How do I create a screenshot of my problem…

• Firefox desktop (2x) - What is being synchronized?

  One method of copying information and settings is to clone the Firefox profile and copy it from one Firefox install to the other install. Note that by for instance copying over th…

• How do I resync my bookmarks from a different browser after I've set up Firefox?

  See also * [[Import bookmarks from Google Chrome]] * [[Import Bookmarks and personal data from another browser]] * [[Import Bookmarks from Internet Explorer]]

• How long does it take to get a working ver of trusteer for firefox. Firefox is still on of the most used browers and yet 2 months later still no support

  I think we need to accept the fact that IBM / Trusteer considered this a low priority and does not attempt in a timely manner to keep its software compatible with Firefox. If y…

• Where has my epub library gone since update?

  What was it you used to read your epub information ? Was the epub library something Firefox could previoulsy open ? Did that icon have a Firefox icon before ? Your Library …

• Firefox always ask for "Authentication Required"

  We can not see what you are doing and how you have Firefox set up but Firefox often will be able to remember sign on credentials for a particular website, possibly using a master …

• Firefox always ask for "Authentication Required"

  Closing as duplicate please see and use [/questions/1162859]

• how do I switch on spell check

  You may need to turn on the option in the settings, although that should not have suddenly changed. Some versions of Firefox for specificc languages such as the British English do…

• Outlook.com quit working with firefox. It used to work fine but quit working about a month ago.

  I am not sure this is related to changes in Firefox. You are using a Windows 7 computer and I do not have one immediately available to test this. My Outlook (hotmail.co.uk) wor…

• I can find no "Tools" option on my FireFox page. Where is it hidden?

  I wonder what specifically you are looking for, and what advice or article are you trying to follow ?

• Addon not working on FF version 45.9.0 but on 46.0.0, what changed?

  I suggest you try to contact the addon support site. Note also you will soon be expected to be upgrading to Firefox 52esr * MetaMask 3.7.3 https://addons.mozilla.org/firefox/add…

• need telephone number for contact

  We do not do telephone support. We do provide support here, by other fellow Firefox uses so if you explain the problem we will try to help you. Alternatively find and consul…

• downloads but does not extract files

  I tend not to use IE, but that is mainly because since the days of XP I tend not to use Windows !! When I do I must say I am a lot more comfortable on Windows 7 than on the shiny …

• Firefox gradually becomes more and more unresponsive during a session and then crashes when exiting

  Please do not post anything on the other site but at present your previous post can be seen here https://hwsfp35778.lithium.com/t5/Firefox/Firefox-gradually-becomes-more-and-more-…

• how to stop crash reporter from opening even when Firefox doesn't crash? crash reporter opens nearly any time I use Firefox

  Times get very complicated. Your computer will try to display a correct time But it then needs to decide on whether to use the internal time or what for instance an internal clo…

• how to stop crash reporter from opening even when Firefox doesn't crash? crash reporter opens nearly any time I use Firefox

  Debbie, it may be worth trying Firefox's safe mode. That is a very easy to use troubleshooting configuration - all you need to do is hold down the Shift key when you start Firefo…

• how to stop crash reporter from opening even when Firefox doesn't crash? crash reporter opens nearly any time I use Firefox

  That seems to be a very uncommon crash signature, near enough unique, whereas some signatures have thousands of related crashes. It is now submitted and may be found with the b…

• downloads but does not extract files

  Hi and thanks for the reply. This is all just my opinion it is certainly not any official opinion of Mozilla, but it may be a reasonable summary of the status quo. Anyone c…

• ibm trusteer icon not showing on new firefox version 53

  Sounds good if they have now updated the software to work with the Firefox Release. '''Note''' however it is now only a couple of weeks before we will be upgrading from Firefox…