VOOZH about

URL: https://support.mozilla.org/en-US/user/John99/questions

⇱ John99 | Questions | Mozilla Support

Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Search Support

Questions Asked

  • live.com hotmail emails not displaying

    If I use Firefox on Android to view webmail on live.com I have a problem. I can open my inbox. That lists received emails. I am able to for instance select emails and mar… (read more)

    If I use Firefox on Android to view webmail on live.com I have a problem. I can open my inbox. That lists received emails. I am able to for instance select emails and mark them as read. I also have no issue trying to compose and post emails.

    What I can not do is open and view emails in Firefox Android I use hotmail.co.uk that opens as outlook at live.com MS did recently enforce changes of style on their webmail displays.

    I am still able to use the native Android app to view emails. That may have an issue at present in that I am not sure it is properly syncing content in other folders.

    Note I tried with fx53, fx54.0b & fx54.0a2

    Archived 82

  • Search Test LMGTFY & this forum's hits from Google

    Questions in the main support forum are only indexed by Google if they are marked solved. Questions that are deleted or marked as spam will not be re-indexed by Google. Q… (read more)

    Questions in the main support forum are only indexed by Google if they are marked solved. Questions that are deleted or marked as spam will not be re-indexed by Google. Questions that are closed for any reason by a Mod or Admins I believe fall in to the latter category.

    Rather than try to look up the documentation or try to get my head around code it is far simpler to test this live on the forum thus this question. LMGTFY is a fairly rare target string. I will post ths question mark t solved then immediatly close it.

    Question posted by a Moderator for test purposes.

    I anticipate it will not show up on Google. (I will probably unlock the question later.) I can even test that by using LMGTFY. Note unless you explain exacctly how &/oir or provide the link to the relevant hit from the results of the search. The initialism LMGTFY may be considered offensive: rather like Read The Fine Manual.


    Lets also try out the internal searches


    N.B. If anyone has good reason to use LMGFY links for a helpful purpose all well and good but please use the full link not the shortened link so that it is clear what you are searching for. Please do not port obfuscated or shortened links on the forum (With the exception, maybe on the Android forum of shortened links copied from Mozilla documentation)

    Solved Locked Archived 1 128
    John99 replied 9 years ago
  • Solved Locked Archived 1 101
    John99 replied 10 years ago

  • site test attaching images

    I do have a button to Add images I have recently seen a lot of posts with users trying but failing to attach screenshots. I do see the preview of an image. in uploaded … (read more)

    I do have a button to Add images

    I have recently seen a lot of posts with users trying but failing to attach screenshots. I do see the preview of an image. in uploaded images

    Also noting this is picking up my plugins but not my extensions. It is not offering to use an extension to list extensions.

    Archived 1 64
    Firefox Other
    John99 replied 11 years ago

  • test two

    editing info was at one time broken is that fixed now ? Unable to test on stage that differs &/or is broken. Extensions etc are listed, there is a see details link … (read more)

    editing info was at one time broken is that fixed now ?

    Unable to test on stage that differs &/or is broken.

    Extensions etc are listed, there is a see details link

    Locked Archived 1 45
    Firefox Other
    guigs replied 11 years ago

  • test - stage allizom not detecting addons

    see also https://support.allizom.org/en-US/questions/1011388 This has green button [Share Data] will click that. I already have TS addon installed No indication of addons… (read more)

    see also https://support.allizom.org/en-US/questions/1011388

    This has green button [Share Data] will click that. I already have TS addon installed No indication of addons.

    Archived 2 109
    Firefox Other
    philipp replied 11 years ago

  • example for contribs Tagging Experiment thread

    pseudotag I will mark this as solved. It is posted as an example, that requires a solved thread. For background and reason for posting see Rachel's thread Tag experim… (read more)

    pseudotag

    I will mark this as solved. It is posted as an example, that requires a solved thread.

    For background and reason for posting see Rachel's thread

    Some searches are hobbled if questions are not solved ones.

    Solved Archived 1 136
    Firefox Other
    John99 replied 11 years ago

  • Test of forum edit problem by a Moderator

    Adding some test text in a quetion. Possibly forum quotes feature has damaged editing feature. edited by the-edmeister - 01-02-2015 17:47 CST blah blah blah Also are we… (read more)

    Adding some test text in a quetion.

    Possibly forum quotes feature has damaged editing feature.

    edited by the-edmeister - 01-02-2015 17:47 CST


    blah blah blah


    Also are we shooting ourselves in the foot, giving a warning and effectively blocking our own troubleshooter app.

    P.S. And is there a bug filed for warnings about outdated Flash on Linux. I have not checked

    Locked Archived 12 72
    Firefox Site breakages
    John99 replied 11 years ago

  • Memory problems (/questions/967643)

    no need to reply temp test will delete if image attachment is possible, otherwise leave as an example. IIRC image attatchnet was fixed and should be possible on OP … (read more)

    no need to reply

    temp test will delete if image attachment is possible, otherwise leave as an example.

    IIRC image attatchnet was fixed and should be possible on OP

    Archived 1 100
    Firefox Troubleshooting
    John99 replied 12 years ago

  • Maybe we need a better workflow including "other questions"

    will add info later Initial update. No need to answer this question. Note posted in relation to /questions/972351 where I posted You seem to have demonstrated a flaw … (read more)

    will add info later

    Initial update. No need to answer this question. Note posted in relation to /questions/972351 where I posted

    You seem to have demonstrated a flaw in our workflow.

    1. We do have a specific forum for questions about Firefox OS.
    2. We have a specific start point for information about Firefox OS
      /questions/new > /questions/new/firefox-os
    3. When asking questions using the dropdown
      • it does however redirect to the standard Firefox forum /questions
        example /questions/984614
      • I am aware we have not yet really designed the Forum to handle Mobile Questions well let alone Firefox OS questions.
      • Contributors note also (will cross link & tag later)
    Archived 2 164
    Firefox OS Marketplace
    John99 replied 12 years ago

  • Testing of offtopic tag by a Forum Moderator

    Testing of new forum features. No need to reply. Related contibs thread https://support.mozilla.org/en-US/forums/contributors/709835?last=56002&page=2#post-55999 … (read more)

    Testing of new forum features. No need to reply.

    Related contibs thread https://support.mozilla.org/en-US/forums/contributors/709835?last=56002&page=2#post-55999

    Archived 14 284
    Firefox Site breakages
    x74028282 replied 12 years ago

  • (TEST post by a forumMod.) lost them

    Test post by a moderator looking at workflow in AAQ in prod. Contributors please do not answer this post. I will add a link to the relevant discussion later. Noting I d… (read more)

    Test post by a moderator looking at workflow in AAQ in prod.

    Contributors please do not answer this post. I will add a link to the relevant discussion later.

    Noting

    • I did not actaully hit the 800 charlimit, or if I did it posted
    • I still am able to edit after posting, including TS comments. Not sure an ordinary user can do that
    • User editing apparently has a problem
      • TS information additional comments are lost if posting from [Showdetails >>]
      • If posting from prior TS page any Installed plugin edits are lost
    • The "Guess" showed only 4 of my 6 ask to activate plugins
    • My deactivated plugins do not display, by contrast deactivated extensions do display
    • System info not user friendly in this instance, was that due to my edits ?
      I will repeat as a straight question with no edits.

    N.B. Trying here as opposed to alizom as I wanted to be certain what a user sees. I will use someone eles's email address to set up an ordinary user account first.

    Locked Archived 1 146
    Firefox Bookmarks
    John99_Jean replied 12 years ago

  • Problem: Memory Leak. Firefox usually on a Mac, OSX; reaches 2-3 GB of RAM -- heap-unclassified -- very quickly (~10 mins)

    Introduction This is a problem reported in another long thread and the thousands viewing that indicate it is a major concern, and continues in Firefox 23 not just the Fir… (read more)

    Introduction

    This is a problem reported in another long thread and the thousands viewing that indicate it is a major concern, and continues in Firefox 23 not just the Firefox 20 from the report.
    Original thread title: Version 20, Memory Leak Still? Original thread Link https://support.mozilla.org/en-US/questions/958108

    I am one of the forum moderators, and do not have this problem myself. Unfortunately I do not even have a Mac.

    I am trying to make information easily findable. I have started this thread with two aims

    1. To provide links to any
      • Known workarounds or solutions to this or related problems
      • Separate related threads (because it is always best and in accordance with forum guidelines to deal with only one person's problem per thread )
    2. To collect information on the problem that may help developers. Particularly steps to reproduce this or closely related problems.

    In this Thread

    1. The next post down is an index of such links.
    2. The post after that is a summary of the information or help I would like from you if at all possible.
    3. Then extracts from related threads.

    PLEASE NOTE, because I am trying to keep this as a tracking and cross linking thread I am reserving the right to heavily edit or delete any post in this thread as I see fit.
    I am intending mainly to keep content in separate threads with only summary, extracts and links in this thread. Feel free to post in this thread with definite solutions or to mention any thread you consider relates to this problem.

    This thread is NOT going to deal with any issues involving Flash Player.

    Archived 4 249
    Firefox Troubleshooting
    John99 replied 12 years ago

  • fx19 upgrade problems

    My fx19 upgraded to fx19.0.2 this morning and promptly ceased to function. Unsure what to do I uninstalled & reinstalled. Surprisingly that worked (unlikely to help i… (read more)

    My fx19 upgraded to fx19.0.2 this morning and promptly ceased to function. Unsure what to do I uninstalled & reinstalled. Surprisingly that worked (unlikely to help in desktop).

    The original fx had been moved on to my ad sd card. I do not now seem to have this option. Even with fx closed the option to xfer to the sd card is greyed out. So a few questions.

    • are any of these a known issue, any further info
    • what would the best course of action have been
    • also wondering if others are running into similar problems.

    I did loose all bookmarks etc, luckily nothing vital

    I am using legacy HTC HD Desire, not rooted, Android 2.3.5

    Archived 8 72

  • This Firefox (sumo) ask a question site you are on seems to be having problems (Tuesday 19th Feb)

    UPDATE The main problem will have been solved some time before about 21:30hrs UTC Tue !9th Feb A developer has suggested For now, I suggest two things: (USERS asking qu… (read more)

    UPDATE The main problem will have been solved some time before about 21:30hrs UTC Tue !9th Feb
    A developer has suggested 

    For now, I suggest two things:
    1. (USERS asking questions & Contributors replying)
      If you see posts attributed to you that you didn't do, edit the post and preface it with "DB glitch: I didn't write this" or something to that effect. In cases where we know who did write it, you can attribute it correctly.
    2. (CONTRIBUTORS)
      Post (in -> ) /forums/contributors/708998 with links to the issues you find ....


    I am trying to alert admin to have problems checked out.

    Do not be surprised at present if posts do not appear correctly.

    John99 one of the moderators

    Archived 3 155
    Firefox Site breakages
    John99 replied 13 years ago

  • Moonlight crashes in fx 21.0a1 (Mozilla)

    This does better than other Firefox versions. Moonlight installs. Tries to run a demo but crashes. The Troubleshooting info under is populated. Will it send ? I see nothi… (read more)

    This does better than other Firefox versions. Moonlight installs. Tries to run a demo but crashes.

    The Troubleshooting info under is populated. Will it send ?

    I see nothing asking for further confirmation. Oddly in this Nightly my addonspage shows all plugins disabled other than Moonlight, but about:plugins then lists all theplugins as enabled.

    Troubleshooting info pasted into body ofmessage. I am tryingnot to interfere withthe add-on opperation. 


     Application Basics

     Name
 Firefox

     Version
 21.0a1

     User Agent
 Mozilla/5.0 (X11; Linux x86_64; rv:21.0) Gecko/20130206 Firefox/21.0

     Build Configuration

     about:buildconfig

     Extensions

     Name

     Version

     Enabled

     ID

     Novell Moonlight
 3.99.0.3
 true
 moonlight@novell.com

     Troubleshooter
 1.0a
 true
 troubleshooter@mozilla.org

     Ubuntu Firefox Modifications
 2.6
 false
 ubufox@ubuntu.com

     Important Modified Preferences

     Name

     Value

     browser.cache.disk.capacity
 358400

     browser.cache.disk.smart_size_cached_value
 358400

     browser.cache.disk.smart_size.first_run
 false

     browser.cache.disk.smart_size.use_old_max
 false

     browser.places.smartBookmarksVersion
 4

     browser.startup.homepage_override.buildID
 20130206031027

     browser.startup.homepage_override.mstone
 21.0a1

     dom.mozApps.used
 true

     dom.w3c_touch_events.expose
 false

     extensions.lastAppVersion
 21.0a1

     network.cookie.prefsMigrated
 true

     places.history.expiration.transient_current_max_pages
 103560

     plugin.disable_full_page_plugin_for_types
 application/pdf

     privacy.sanitize.migrateFx3Prefs
 true

     privacy.sanitize.timeSpan
 4

     Graphics

     Adapter Description
 X.Org -- Gallium 0.4 on AMD CAICOS

     Device ID
 Gallium 0.4 on AMD CAICOS

     Driver Version
 2.1 Mesa 8.0.4

     GPU Accelerated Windows
 0/3 Basic

     Vendor ID
 X.Org

     WebGL Renderer
 X.Org -- Gallium 0.4 on AMD CAICOS

     AzureCanvasBackend
 cairo

     AzureContentBackend
 none

     AzureFallbackCanvasBackend
 none

     JavaScript

     Incremental GC
 true

     Accessibility

     Activated
 false

     Prevent Accessibility
 0

     Library Versions

     Expected minimum version

     Version in use

     NSPR
 4.9.5
 4.9.5

     NSS
 3.14.2.0 Basic ECC
 3.14.2.0 Basic ECC

     NSSSMIME
 3.14.2.0 Basic ECC
 3.14.2.0 Basic ECC

     NSSSSL
 3.14.2.0 Basic ECC
 3.14.2.0 Basic ECC

     NSSUTIL
 3.14.2.0
 3.14.2.0
---------
    Archived 1 119
    Firefox Settings
    John99 replied 13 years ago

  • Moonlight 3.99.0.3 incompatible and disabled in (mozilla) fx18.02

    Clean profile. All plugins disabled. Only extensions Global Menu bar & Ubuntu mods The one I am trying to use Moonlight The Mozilla troubleshooter To test using… (read more)

    Clean profile. All plugins disabled. Only extensions

    • Global Menu bar & Ubuntu mods
    • The one I am trying to use Moonlight
    • The Mozilla troubleshooter

    To test using

    that does nothing and offers to download silverlight. (IIRC it will then redirect to a moonlight download) This is to be expected of course as Moonlight is disabled

    I will close this thread and continue discussion in /questions/950006after posting a screenshot.

    Mods & Admins will note that if you click to edit this post you are able to observe that the troubleshhoting Information field is populated. But that information is not then visible on the left if you look at the more sytem information.

    Archived 1 164
    Firefox Settings
    John99 replied 13 years ago

  • Moonlight not working fx20.a2 (canonical)

    Clean profile. All plugins disabled. Only extensions Global Menu bar & Ubuntu mods The one I am trying to use Moonlight The Mozilla troubleshooter To test using… (read more)

    Clean profile. All plugins disabled. Only extensions

    • Global Menu bar & Ubuntu mods
    • The one I am trying to use Moonlight
    • The Mozilla troubleshooter

    To test using

    that does nothing and offers to download silverlight. (IIRC it will then redirect to a moonlight download)

    I will close this thread and continue discussion in /questions/950006

    Archived 109
    Firefox Settings

  • Problem with Firefox going transparent troubleshoot and find a solution

    Update: See now https://support.mozilla.org/kb/firefox-opens-transparent-or-blank-window It is still of interest to collect information as the cause and specific solution… (read more)

    Update: See now https://support.mozilla.org/kb/firefox-opens-transparent-or-blank-window

    It is still of interest to collect information as the cause and specific solution of such problems.


    Hi,
    I am John, one of the forum moderators.

    We have been seeing quite a few questions about Firefox going transparent. Our expert contributor madperson has solved many of these questions already, but we have not yet found the cause of the problem. There is a workaround, and will explain it in the next comment.

    Meanwhile may I ask for your help please so that we may gather information on this and try to work out a proper solution. It would help if everyone with such a problem starts their own thread, and then posts into this thread to confirm that they have done so.

    To start your own thread and put the required information in it

    1. Ask a question by following this link: /questions/new
      1. it first of all asks for a question title just say "Transparent Firerfox"
      2. you get the opportunity to read similar questions and relevant articles, you may do that if you wish
      3. there is then a largish box in which to type the full question Details describe you problem there the best you can. also see the next comment about the workarounds and try to give information about what worked and additional information about any changes
      4. next it is asking for system information and confirmation of details alongside a Troubleshooting Information it is really helpful if at this stage you can as requested paste the troubleshooting information into the box.
        Use Help -> Troubleshooting Information; click on the button [copy information to clipboard] then paste that information into the box (Keyboard key Ctrl + P when both are pressed at the same time should paste the content from the clipboard)
    2. Click on the green button to [Post Question]
    3. Then comeback here to confirm you have posted.
    4. Keep your eye on both posts and we will post updates as we discover what is happening.
    Archived 2 220
    Firefox
    cor-el replied 13 years ago

  • does phishing protection work for you?

    I tend to answer questions rather than ask them, but on this I do need help before considering the problem further. Please ensure that you have firefox's phishing proteec… (read more)

    I tend to answer questions rather than ask them, but on this I do need help before considering the problem further.

    Please ensure that you have firefox's phishing proteection enabled (it should already be enabled by default) please see:

    Then please try the two test pages

    1. http://www.mozilla.org/firefox/its-a-trap.html
    2. http://www.mozilla.org/firefox/its-an-attack.html

    You should not actaully see the two pages linked above, firefox should block them both. Currently when Itry in Windows 7 firefox 9.0.1 even in safe mode it is not blocking those pages. I have also tried in linux, and will in due course try in other firefox versions on Windows XP.

    I would like to know if others find firefox's phishing protection as tested on these pages fails. Would you please try and report back what happens,please say what OSyou are usingand which version of firefox, if convenient please test in safe mode(just click continue, no need to make any changes.)

    Thanks in advance.

    Solved Archived 7 64
    Firefox
    John99 replied 14 years ago
  1. 1
  2. 2
  3. Next