Create Reports from Freshdesk Data in Looker Studio

Looker Studio, formerly known as Google Data Studio, empowers users to craft customized reports featuring data visualizations that can be shared with clients while reflecting your brand identity. When combined with CData Connect AI, you gain immediate cloud-to-cloud access to Freshdesk data to create visualizations, dashboards, and more. This article provides step-by-step instructions on establishing a virtual database for Freshdesk and generating reports from Freshdesk data within Looker Studio.

CData Connect AI offers a seamless cloud-to-cloud interface tailored for Freshdesk, making it straightforward to construct reports directly from live Freshdesk data within Looker Studio without the need for data replication. As you create visualizations, Looker Studio generates queries to retrieve data. With its inherent optimized data processing capabilities, CData Connect AI efficiently channels all supported query operations, including filters, JOINs, and more, directly to Freshdesk. This leverages server-side processing to swiftly provide the requested Freshdesk data.

Configure Freshdesk Connectivity for Looker Studio

Connectivity to Freshdesk from Looker Studio is made possible through CData Connect AI. To work with Freshdesk data from Looker Studio, we start by creating and configuring a Freshdesk connection.

1. Log into Connect AI, click Sources, and then click Add Connection
👁 Adding a Connection

2. Select "Freshdesk" from the Add Connection panel
👁 Selecting a data source

3. Enter the necessary authentication properties to connect to Freshdesk.

   FreshDesk makes use of basic authentication. To connect to data, set the following connection properties:

   • Domain: Set this to the domain associated with your FreshDesk account. For example, in your URL: https://my_domain.freshdesk.com.
   • APIKey: Set this to the API key associated with your FreshDesk account. To retrieve your API key, Log into your support Portal -> Click on profile picture in the top right corner -> profile settings page. The API key will be available below the change password section to the right.
   👁 Configuring a connection (Salesforce is shown)
   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add Freshdesk Connection page and update the User-based permissions. 👁 Updating permissions
   

With the connection configured, you are ready to connect to Freshdesk data from Looker Studio.

Visualize Live Freshdesk Data from Looker Studio

The steps below outline connecting to CData Connect AI from Looker Studio to create a new Freshdesk data source and build a simple visualization from the data.

1. Log into Looker Studio, click data sources, create a new data source, and choose CData Connect AI Connector.
👁 Create a new connection in Looker Studio

2. Click Authorize and allow access to your Google account. 👁 Granting permissions to the Connector
   
3. Click Authorize to authenticate with your CData Connect AI instance 👁 Authenticating with CData Connect AI
   
4. In the CData Connect AI Connector in Looker Studio select Connections to import from the dropdown and click Next
👁 Importing from Connections

5. Now select a Connection (e.g. FreshDesk1) and click Next 👁 Selecting a Connection
   
6. Select a Table (e.g. Tickets) or use a Custom Query and click Connect to continue 👁 Selecting a Table
   
7. If needed, modify columns, click Create Report, and add the data source to the report.
👁 Configuring column definitions

8. Select a visualization style and add it to the report.
9. Select Dimensions and Measures to customize your visualization.
👁 Visualizing Freshdesk data in Looker Studio

Live Access to Freshdesk Data from Cloud Applications

Now you have a direct, cloud-to-cloud connection to live Freshdesk data from your Looker Studio workbook. You can create more data sources and new visualizations, build reports, and more — all without replicating Freshdesk data.

Try CData Connect AI and get real-time data access to hundreds of SaaS, Big Data, and NoSQL sources directly from your cloud applications.