Build Pipelines with Live Jira Service Management Data in Google Cloud Data Fusion (via CData Connect AI)

Google Cloud Data Fusion simplifies building and managing data pipelines by offering a visual interface to connect, transform, and move data across various sources and destinations, streamlining data integration processes. When combined with CData Connect AI, it provides access to Jira Service Management data for building and managing ELT/ETL data pipelines. This article explains how to use CData Connect AI to create a live connection to Jira Service Management and how to connect and access live Jira Service Management data from the Cloud Data Fusion platform.

Configure Jira Service Management Connectivity for Cloud Data Fusion

Connectivity to Jira Service Management from Cloud Data Fusion is made possible through CData Connect AI. To work with Jira Service Management data from Cloud Data Fusion, we start by creating and configuring a Jira Service Management connection.

1. Log into Connect AI, click Sources, and then click Add Connection
👁 Adding a Connection

2. Select "Jira Service Management" from the Add Connection panel
👁 Selecting a data source

3. Enter the necessary authentication properties to connect to Jira Service Management.

   You can establish a connection to any Jira Service Desk Cloud account or Server instance.

   Connecting with a Cloud Account

   To connect to a Cloud account, you'll first need to retrieve an APIToken. To generate one, log in to your Atlassian account and navigate to API tokens > Create API token. The generated token will be displayed.

   Supply the following to connect to data:

   • User: Set this to the username of the authenticating user.
   • APIToken: Set this to the API token found previously.

   Connecting with a Service Account

   To authenticate with a service account, supply the following connection properties:

   • User: Set this to the username of the authenticating user.
   • Password: Set this to the password of the authenticating user.
   • URL: Set this to the URL associated with your JIRA Service Desk endpoint. For example, https://yoursitename.atlassian.net.

   Note: Password has been deprecated for connecting to a Cloud Account and is now used only to connect to a Server Instance.

   Accessing Custom Fields

   By default, the connector only surfaces system fields. To access the custom fields for Issues, set IncludeCustomFields.

   👁 Configuring a connection (Salesforce is shown)
   
4. Click Save & Test
5. Navigate to the Permissions tab in the Add Jira Service Management Connection page and update the User-based permissions. 👁 Updating permissions
   

Add a Personal Access Token

When connecting to Connect AI through the REST API, the OData API, or the Virtual SQL Server, a Personal Access Token (PAT) is used to authenticate the connection to Connect AI. It is best practice to create a separate PAT for each service to maintain granularity of access.

1. Click on the Gear icon () at the top right of the Connect AI app to open the settings page.
2. On the Settings page, go to the Access Tokens section and click Create PAT.
3. Give the PAT a name and click Create. 👁 Creating a new PAT
   
4. The personal access token is only visible at creation, so be sure to copy it and store it securely for future use.

With the connection configured and a PAT generated, you are ready to connect to Jira Service Management data from Cloud Data Fusion.

Connecting to Jira Service Management from Cloud Data Fusion

Follow these steps to establish a connection from Cloud Data Fusion to Jira Service Management through the CData Connect AI JDBC driver:

1. Download and install the CData Connect AI JDBC driver:
   1. Open the Integrations page of CData Connect AI.
   2. Search for and select JDBC.
   3. Download and run the setup file.
   4. When the installation is complete, copy the JAR file(cdata.jdbc.connect.jar) from the installation directory (e.g., C:\Program Files\CData\JDBC Driver for CData Connect\lib).
2. Log into Cloud Data Fusion.
3. Click the green "+" button at the top right to add an entity.
4. Under Driver, click Upload. 👁 Upload the driver JAR file
   
5. Now, upload the CData Connect AI JDBC driver (JAR file).
6. Enter the driver settings:
   • Name: Enter the name of the driver
   • Class name: Enter "cdata.jdbc.connect.ConnectDriver"
   • Version: Enter the driver version
   • Description (optional): Enter a description for the driver 👁 Enter the driver settings
     
7. Click on Finish.
8. Enter source configuration settings:
   • Label: Helps to identify the connection
   • JDBC driver name: Enter the JDBC driver name to identify the driver configured in Step 6.
   • Connection string: Enter the JDBC connection string, for example:

     jdbc:connect:AuthScheme=Basic;user=username;password=PAT;

   • User: Enter your CData Connect AI username, displayed in the top-right corner of the CData Connect AI interface. For example, "[email protected]"
   • Password: Enter the PAT you generated on the Settings page. 👁 Enter the source configuration settings
     
9. Click Validate in the top right corner.
10. If the connection is successful, you can manage the pipeline by editing it through the UI. 👁 Build and manage the pipeline in the UI
    
11. Run the pipepline created. 👁 Run the pipeline
    

Troubleshooting

Please be aware that there is a known issue in Cloud Data Fusion where "int" types from source data are automatically cast as "long".

Live Access to Jira Service Management Data from Cloud Applications

Now you have a direct connection to live Jira Service Management data from from Google Cloud Data Fusion. You can create more connections to ensure a smooth movement of data across various sources and destinations, thereby streamlining data integration processes - all without replicating Jira Service Management data.

To get real-time data access to hundreds of SaaS, Big Data, and NoSQL sources (including Jira Service Management) directly from your cloud applications, explore the CData Connect AI.