Superchat Reporting and Star Schemas in OBIEE

The CData ODBC Driver for Superchat is a standard database driver that can integrate real-time access to Superchat data into your data warehouse or directly into your reporting tool. This article shows how to bypass the data warehouse and import operational Superchat data into Oracle Business Intelligence Enterprise Edition (OBIEE).

See the knowledge base for ODBC integrations with ETL tools like Informatica PowerCenter. For an ETL solution into Oracle Warehouse Builder, use the driver with the Oracle ODBC Gateway to Access Superchat Data as a Remote Oracle Database.

Connect to Superchat as an ODBC Data Source

If you have not already, first specify connection properties in an ODBC DSN (data source name). This is the last step of the driver installation. You can use the Microsoft ODBC Data Source Administrator to create and configure ODBC DSNs.

Superchat uses API Key authentication. The API key is passed via the X-API-KEY request header on every call.

Authentication

To authenticate to Superchat, you need to obtain your API key from the Superchat workspace settings.

Using API Key Authentication

You can obtain your API key from Settings > Integrations > API Key in your Superchat workspace.

After setting the following connection properties, you are ready to connect:

• AuthScheme: Set this to APIKey.
• APIKey: Set this to your Superchat API key.

Example connection string:

Profile=C:\profiles\Superchat.apip;AuthScheme=APIKey;ProfileSettings='APIKey=your_api_key';

When you configure the DSN, you may also want to set the Max Rows connection property. This will limit the number of rows returned, which is especially helpful for improving performance when designing reports and visualizations.

Import Superchat Metadata

Follow the steps below to use the OBIEE Client Tools to import Superchat metadata into an OBIEE repository. You can then integrate Superchat data into your business models.

1. Open the Administration Tool and click File -> New Repository.

2. In the Connection Type menu, select ODBC 3.5 and select the CData DSN.
3. Select the metadata types you want to import under the Relational Sources option and then select Superchat tables. 👁 Tables to be imported into the repository. (Salesforce is shown.)
   

You can now create star schemas based on Superchat tables: 👁 Fact and dimension tables. (Salesforce is shown.)