Business Analysis: Process Modeling & Requirements Gathering
Keep adding new skills with 10,000+ programs for $239 (usually $399). Save now.
Business Analysis: Process Modeling & Requirements Gathering
This course is part of multiple programs.
Instructors: SkillUp
14,490 already enrolled
Included with
Ask Coursera
69 reviews
Recommended experience
69 reviews
Recommended experience
What you'll learn
Job-ready skills in process modeling and requirements gathering for business analysis without any prior experience
How to apply BABOK principles in real-world scenarios
Methodologies for process mining and utilizing tools for comprehensive analysis to derive actionable business insights
Effective system modeling by creating entity-relationship diagrams (ERDs), data flow diagrams (DFDs), and applying unified modeling language (UML)
Skills you'll gain
- Stakeholder Engagement
- Business Analysis
- Process Optimization
- Business Process
- Agile Methodology
- Process Improvement and Optimization
- Requirements Management
- User Story
- Business Requirements
- Business Process Modeling
- Stakeholder Analysis
- Process Improvement
- Requirements Elicitation
- Process Modeling
- Process Analysis
- Business Systems Analysis
- Requirements Analysis
- Stakeholder Management
- Data Modeling
Tools you'll learn
Details to know
See how employees at top companies are mastering in-demand skills
Build your subject-matter expertise
- Learn new concepts from industry experts
- Gain a foundational understanding of a subject or tool
- Develop job-relevant skills with hands-on projects
- Earn a shareable career certificate
There are 5 modules in this course
Business analysis is the strategic key to solving business challenges. By turning data and insights into actionable solutions that align with organizational goals, professionals with strong business analysis skills are in high demand.
During this course, you’ll master various tools and techniques and gain a comprehensive understanding of the Business Analysis Body of Knowledge (BABOK) framework. You’ll explore stakeholder analysis and gap analysis. You’ll look at advanced process modeling techniques like BPMN and Swimlane diagrams. You’ll build your knowledge of tools like Visio and Lucidchart. Plus, you’ll learn how to manage functional and non-functional requirements with prioritization techniques like MoSCoW and Kano model. Throughout this course, you'll gain practical experience through hands-on labs and complete a final project. In this project, you'll develop detailed requirements for an e-bike rental startup and present a summary of the six knowledge areas of the BABOK framework. Ready to boost your resume and build the business analysis skills employers are looking for? ENROLL TODAY and start your journey toward a successful career in business analysis!
This module provides an overview of business analysis, focusing on the essential tools and techniques used in the field. It introduces you to the BABOK principles, highlighting its importance for business analysts in structuring their work and adhering to industry standards. You’ll learn how to identify key stakeholders and understand the dynamics of stakeholder relationships, ensuring effective communication and collaboration. The module also covers business needs analysis and gap analysis, equipping you with the skills to assess organizational requirements and identify areas for improvement.
What's included
15 videos5 readings3 assignments1 discussion prompt4 plugins
15 videos•Total 103 minutes
- Course Introduction•6 minutes
- Expert Viewpoints: Meet Your Experts •4 minutes
- Overview of Business Analysis •7 minutes
- Day in the Life of a Business Analyst•6 minutes
- Expert Viewpoints: Key Responsibilities and Tasks of Business Analysts•6 minutes
- Popular Tools for Business Analysis•7 minutes
- What is BABOK?•7 minutes
- Understanding BABOK•8 minutes
- BABOK: Business Analysis Planning and Monitoring•7 minutes
- Understanding Requirement Techniques in BABOK•8 minutes
- Expert Viewpoints: Applying BABOK in Business Analysis•6 minutes
- Collaboration in BABOK•8 minutes
- Strategy Analysis•7 minutes
- Solution Evaluation•7 minutes
- Perspectives in BABOK•7 minutes
5 readings•Total 25 minutes
- Course Overview•4 minutes
- Business Analysis: Foundations for a Focused Professional Path•5 minutes
- How to Make the Most of this Course•4 minutes
- Handy Tips for Successful Career of Business Analysts•10 minutes
- Module Summary: Business Analysis Overview and BABOK•2 minutes
3 assignments•Total 40 minutes
- Graded Quiz: Business Analysis Overview and BABOK •20 minutes
- Practice Quiz: Understanding Business Analysis•10 minutes
- Practice Quiz: BABOK Overview•10 minutes
1 discussion prompt•Total 5 minutes
- [Optional] Your Background and Interest in Business Analysis•5 minutes
4 plugins•Total 65 minutes
- Lab: Analyze Business Needs and Gaps in a Business Solution•20 minutes
- Lab: Evaluate Business Solutions and Develop Recommendations•20 minutes
- Lab: Quantify and Validate a Business Solution•20 minutes
- Module Glossary: Business Analysis Overview and BABOK•5 minutes
This module offers a deep understanding of data modeling and analysis, emphasizing the tools and techniques critical for business analysts. You will learn to create entity-relationship diagrams (ERDs) to represent data structures and develop data flow diagrams (DFDs) to illustrate how data moves within systems. The module covers the Unified Modeling Language (UML), enabling you to perform detailed system modeling. You’ll also get an opportunity to explore process modeling and analysis tools to extract insights and support business decision-making. Additionally, the module delves into use case modeling, where you’ll identify and define actors involved, write clear and concise use cases, and draw use case diagrams to visualize interactions. You’ll explore use case scenarios and relationships, enhancing your ability to capture complex system behaviors. The module also introduces Agile methodologies, guiding you through writing user stories, conducting backlog refinement sessions, participating in sprint planning, and facilitating retrospectives to improve project outcomes continuously.
What's included
13 videos2 readings3 assignments1 discussion prompt4 plugins
13 videos•Total 90 minutes
- What Is Agile Business Analysis?•7 minutes
- User Stories to Capture Requirements in Agile •7 minutes
- Conducting Backlog Refinement•7 minutes
- Daily Standups and Retrospectives•7 minutes
- Expert Viewpoints: Tips for Daily Standups •6 minutes
- Sprint Planning•8 minutes
- Introduction to Modeling•7 minutes
- Exploring Entity Relationship Diagrams and Data Flow Diagrams•7 minutes
- Introduction to Unified Modeling Language (UML)•8 minutes
- Introduction to Use Cases •7 minutes
- Identify and Define Actors in Use Cases•7 minutes
- Use Case Diagrams, Scenarios, and Relationships•6 minutes
- Expert Viewpoints: Effective Modeling Techniques •6 minutes
2 readings•Total 20 minutes
- Introduction to SDLC•10 minutes
- Module Summary: Agile Business Analysis and Modeling Techniques•10 minutes
3 assignments•Total 50 minutes
- Graded Quiz: Agile Business Analysis and Modeling Techniques •30 minutes
- Practice Quiz: Agile Business Analysis•10 minutes
- Practice Quiz: Modeling, Diagrams and Use cases•10 minutes
1 discussion prompt•Total 10 minutes
- [Optional] Agile Business Analysis•10 minutes
4 plugins•Total 80 minutes
- Lab: Create User Stories for Login and Logout for a Website•30 minutes
- Lab: Getting Started with Lucidchart•15 minutes
- Lab: Create a Use Case Diagram•30 minutes
- Module Glossary: Agile Business Analysis and Modeling Techniques•5 minutes
This module provides a thorough understanding of process modeling, focusing on methodologies and tools essential for business process analysis and optimization. You will learn how to map out business processes for in-depth analysis, identify inefficiencies, and optimize them for improved performance. The module also covers key techniques such as business process reengineering (BPR) and introduces you to advanced process modeling notations such as BPMN and swimlane diagrams. You will also learn about popular process modeling tools such as Visio and Lucidchart, which enable you to develop process models that align with your goals accurately. In addition, you will explore future trends and emerging technologies in process modeling, preparing you to adapt to the evolving landscape. Finally, you will be equipped to validate and verify process models, avoid common mistakes, and apply detailed mapping techniques for complex processes.
What's included
12 videos1 reading3 assignments1 discussion prompt3 plugins
12 videos•Total 86 minutes
- Mapping Out Business Processes•7 minutes
- Analyzing Processes to Identify Inefficiencies•8 minutes
- Expert Viewpoints: Approach to Process Modeling •6 minutes
- Process Optimization•6 minutes
- Implementing Process Automation•8 minutes
- Reengineering Business Processes•8 minutes
- Creating Process Maps and Flowcharts•7 minutes
- Utilizing Key Process Modeling Notations•8 minutes
- Process Mapping Techniques for Complex Processes•8 minutes
- Advanced BPMN Techniques and Swimlane Diagrams•8 minutes
- Choosing the Right Process Modeling Tools•6 minutes
- Expert Viewpoints: Tips on Effective Process Optimization, Automation and Documentation •7 minutes
1 reading•Total 10 minutes
- Module Summary: Process Modeling Methodologies and Advanced Techniques•10 minutes
3 assignments•Total 50 minutes
- Graded Quiz: Process Modeling Methodologies and Advanced Techniques•30 minutes
- Practice Quiz: Process Modeling•10 minutes
- Practice Quiz: Process Modeling tools and Techniques•10 minutes
1 discussion prompt•Total 10 minutes
- [Optional] Tools in Business Analysis•10 minutes
3 plugins•Total 65 minutes
- Lab: Identify Inefficiencies and Improvement Opportunities in an Existing Process•30 minutes
- Lab: Create a Flowchart for Order Management•30 minutes
- Module Glossary: Process Modeling Methodologies and Advanced Techniques•5 minutes
This module discusses the critical aspects of requirements management, focusing on both functional and non-functional requirements, stakeholder analysis, and effective techniques for elicitation. You will learn how to identify and analyze key stakeholders, ensuring comprehensive and accurate requirement gathering. The module covers industry best practices for documenting, organizing, and categorizing requirements, as well as applying prioritization techniques such as MoSCoW and the Kano model. You’ll also explore the use of traceability tools to efficiently manage requirement changes, ensuring that all modifications are tracked and communicated clearly to stakeholders. Finally, the module will help you develop proficiency in conducting interviews, facilitating workshops, applying observation techniques, designing surveys, and using prototypes to refine and clarify requirements.
What's included
13 videos1 reading3 assignments1 discussion prompt4 plugins
13 videos•Total 90 minutes
- Introduction to Systems Analysis for Business Analysts•8 minutes
- Understanding Different Types of Requirements•8 minutes
- Identifying Stakeholders for Requirement Gathering•7 minutes
- Requirements Elicitation and Documentation Best Practices•7 minutes
- Employing Techniques for Requirements Prioritization•8 minutes
- Traceability Tools for Requirements•7 minutes
- Expert Viewpoints: Experience with Requirements Management & Elicitation•6 minutes
- Interviews: Conduct Effective Interviews to Gather Business Requirements•6 minutes
- Facilitate workshops to Elicit and Validate Requirements•6 minutes
- Expert Viewpoints: Tips for Preparing Interview Questions & Engaging Stakeholders •7 minutes
- Observation Techniques to Understand Business Processes•6 minutes
- Designing and Distributing Surveys to Collect Stakeholder Input•7 minutes
- Developing and Using Prototypes to Refine Requirements•8 minutes
1 reading•Total 10 minutes
- Module Summary: Requirements Management and Elicitation Techniques•10 minutes
3 assignments•Total 50 minutes
- Graded Quiz: Requirements Management and Elicitation Techniques•30 minutes
- Practice Quiz: Introduction to Requirements Gathering and Management•10 minutes
- Practice Quiz: Requirement Elicitation Techniques•10 minutes
1 discussion prompt•Total 10 minutes
- [Optional] Types of Requirements•10 minutes
4 plugins•Total 80 minutes
- Lab: Identify Stakeholders and their Requirements•30 minutes
- Reading: Sample Customer Feedback Survey•15 minutes
- Lab: Create an Interview Guide with Key Questions•30 minutes
- Module Glossary: Requirements Management and Elicitation Techniques•5 minutes
This module focuses on the development of comprehensive requirements for a startup company that specializes in renting motorbikes for enthusiasts. The aim is to create a robust framework that addresses the specific needs of our target audience while leveraging best practices in business analysis.
What's included
1 video2 readings1 assignment2 plugins
1 video•Total 5 minutes
- Course Wrap-Up•5 minutes
2 readings•Total 4 minutes
- Congratulations and Next Steps•2 minutes
- Course Team and Acknowledgements•2 minutes
1 assignment•Total 60 minutes
- Final Graded Quiz: Final Exam•60 minutes
2 plugins•Total 245 minutes
- Project: Business Analysis and Modeling for an eBike Rental Startup•240 minutes
- Course Glossary •5 minutes
Earn a career certificate
Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.
Instructors
Explore more from Business Essentials
- Status: Free TrialT
Tableau Learning Partner
Course
- Status: Free Trial
Course
- Status: Free Trial
Course
- Status: Free Trial
Course
Why people choose Coursera for their career
Learner reviews
- 5 stars
77.77%
- 4 stars
15.27%
- 3 stars
2.77%
- 2 stars
0%
- 1 star
4.16%
Showing 3 of 69
Reviewed on Apr 2, 2025
Great insights and knowledge, well structured course by the tutors.
Reviewed on Jul 12, 2025
Loved this course! The bite-sized videos, hands-on flowchart labs, and real-world case studies finally made process mapping “click” for me.
Frequently asked questions
This course is designed for aspiring or practicing business analysts who want to enhance their skills in business analysis, advanced process modeling, requirements elicitation, and stakeholder management. It is beneficial for professionals looking to deepen their understanding of the BABOK principles and business analysis tools and techniques while aligning them effectively with business objectives.
BABOK, or the Business Analysis Body of Knowledge, is a comprehensive guide published by the International Institute of Business Analysis (IIBA) that defines standards, techniques, and best practices for business analysis. It’s a go-to framework for professionals seeking to drive effective solutions and informed decision-making in organizations.
Business analysts help organizations make data-driven decisions by identifying needs, analyzing processes, and recommending solutions that improve efficiency and align with business goals.
More questions
Financial aid available,
