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Coach and Develop High-Performing Teams

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Coach and Develop High-Performing Teams

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

3 weeks to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is part of the Effective Supervision for Managers and Leaders Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

Strong teams are not built through supervision alone—they are built through intentional coaching, effective feedback, structured performance conversations, and continuous people development. In this course, you will learn how to coach employees for growth, conduct meaningful development discussions, manage underperformance with confidence, and create a team culture that drives accountability, motivation, and measurable improvement.

By the end of this course, you will be able to choose the right leadership approach between coaching, managing, and mentoring; deliver structured feedback using proven workplace frameworks; conduct goal-oriented coaching conversations using the GROW model; and convert performance reviews into actionable development plans. You will also learn how to diagnose performance issues, handle emotionally difficult conversations, build practical improvement plans, and use everyday feedback, recognition, and delegation techniques to sustain high-performing teams. Designed with real workplace scenarios, templates, and coaching simulations, this course gives supervisors and managers immediately applicable tools to become stronger people leaders.

This module introduces the core concepts of people development by clarifying the differences between coaching, managing, and mentoring, building effective feedback skills, and cultivating a coaching mindset that supports employee growth and ownership.

What's included

20 videos4 readings4 assignments2 plugins

20 videos•Total 132 minutes
  • What Makes Coaching Different? Goals, Roles & Mindsets •6 minutes
  • Mindset Shift Required for Coaching•4 minutes
  • Coaching vs. Managing vs. Mentoring: When to Use Each•10 minutes
  • Mindset Lens and When To Use Each•8 minutes
  • Matching the Approach to Employee Needs & Situations•5 minutes
  • Matching the Approach to Employee Needs & Situations - Part 2•4 minutes
  • Matching the Approach to Employee Needs & Situations - Part 3•7 minutes
  • Principles of Effective Feedback: Clarity, Timeliness, Neutrality •9 minutes
  • Combine All Three Principles•6 minutes
  • Constructing Feedback - SBII, COIN and AID & More •7 minutes
  • SBII, COIN and AID - Comparison•6 minutes
  • Putting It All Together- SBII, COIN and AID•5 minutes
  • Evaluating Real Feedback Examples for Impact •11 minutes
  • Rewrite Practice•4 minutes
  • The Coaching Mindset: Curiosity, Ownership & Growth •8 minutes
  • Coaching Mindset Vs Manager Mindset•6 minutes
  • Asking Open, Reflective & Forward-Looking Questions•6 minutes
  • Weak vs Strong Questioning•5 minutes
  • Structuring the Opening of a Coaching Conversation •8 minutes
  • How to Open Coaching Conversations •7 minutes
4 readings•Total 55 minutes
  • Glossary•10 minutes
  • Read more about Coaching, Mentoring, and Key Differences•15 minutes
  • Read more about Principles, Models, and Techniques for Effective Feedback•15 minutes
  • Read more about Developing a Coaching Mindset, Curiosity, and Emotional Intelligence•15 minutes
4 assignments•Total 105 minutes
  • Graded Quiz: Foundations of Coaching and Feedback•60 minutes
  • Practice Quiz: Coaching vs. Managing vs. Mentoring•15 minutes
  • Practice Quiz: Feedback Frameworks•15 minutes
  • Practice Quiz: Coaching Mindset•15 minutes
2 plugins•Total 15 minutes
  • Coaching Mindset Simulator•10 minutes
  • Quick Course Check-In•5 minutes

This module focuses on structuring high-quality performance and development conversations using proven models such as GROW, Individual Development Plans, performance reviews, and goal-alignment frameworks.

What's included

27 videos4 readings5 assignments1 plugin

27 videos•Total 251 minutes
  • Overview of GROW: Goal, Reality, Options, Will•7 minutes
  • The 4 Stages of Grow•8 minutes
  • Applying Each Step to Real Employee Scenarios•11 minutes
  • Best Practices to Success•15 minutes
  • Designing High-Quality Questions for Each Stage •12 minutes
  • Questions for Each Stage•10 minutes
  • Power Phrases for Coaching Questions•6 minutes
  • Turning Feedback into Development Objectives •10 minutes
  • Examples: Turning Feedback into Development Objectives•11 minutes
  • Key Takeaway•5 minutes
  • Structuring Individual Development Plans (IDPs)•8 minutes
  • Support Required•14 minutes
  • Balancing Strengths, Gaps & Career Aspirations•8 minutes
  • Performance Gaps•5 minutes
  • Integrating the Three Inputs•7 minutes
  • Avoiding Pitfalls•9 minutes
  • Preparing for Performance Reviews Using Data•10 minutes
  • Root Cause Exploration with Data•11 minutes
  • Conducting Effective Check-In and Review Conversations •8 minutes
  • Structuring the Discussion•15 minutes
  • Introduction to OKRs and Team Alignment •8 minutes
  • OKR Examples•10 minutes
  • Cascading Goals Across the Organization•11 minutes
  • Benefits of Cascaded Goals•13 minutes
  • Collaborative Goal-Setting vs. Assigning Goals •8 minutes
  • The Collaboration Conversation•7 minutes
  • The Process of Collaborative Goal-Setting vs. Assigning Goals Part-3•6 minutes
4 readings•Total 60 minutes
  • Read more about Structuring Coaching with the GROW Model•15 minutes
  • Read more about Setting Clear, Actionable Goals from Feedback•15 minutes
  • Read more about Preparing, Structuring, and Managing Performance Reviews•15 minutes
  • Read more about Setting, Aligning, and Collaborating on Goals•15 minutes
5 assignments•Total 120 minutes
  • Graded Quiz: Structuring Performance and Development Conversations•60 minutes
  • Practice Quiz: GROW Model•15 minutes
  • Practice Quiz: Development Planning•15 minutes
  • Practice Quiz: Performance Reviews•15 minutes
  • Practice Quiz: Goal Setting Frameworks & Alignment•15 minutes
1 plugin•Total 10 minutes
  • Performance Dialogue Toolkit•10 minutes

This module equips leaders to diagnose underperformance accurately, manage emotional dynamics, and conduct improvement and accountability conversations that balance support with clear expectations.

What's included

28 videos4 readings5 assignments1 plugin

28 videos•Total 195 minutes
  • Applying the Skill–Will–Context Diagnostic Model•8 minutes
  • Context Barriers•9 minutes
  • Mixed Causes•8 minutes
  • Using Root Cause Analysis to Identify Barriers•8 minutes
  • Root Cause Analysis: Tools•9 minutes
  • Questions that Reveal Root Causes•8 minutes
  • Matching Responses to Diagnosis•7 minutes
  • If the Issue is Will•7 minutes
  • Mixed Diagnosis Requires Mixed Response•9 minutes
  • Building PIPs with Clear KPIs, Timelines & Support Options•6 minutes
  • KPIs: How Improvement Will be Measured•9 minutes
  • Communicating PIPs with Clarity & Respect •8 minutes
  • Reinforce Accountability•6 minutes
  • Monitoring, Documenting & Adjusting Improvement Plans •8 minutes
  • Addressing Emerging Issues•5 minutes
  • Understanding Emotional Triggers in Tough Conversations •5 minutes
  • Fight-Flight-Freeze Response•3 minutes
  • Manager Mindset Shift•6 minutes
  • Using De-escalation & Emotional Labeling Techniques•6 minutes
  • Non-verbal Soothers•10 minutes
  • Keeping Conversations Behaviour-Based & Outcome-Focused •8 minutes
  • Questions that Keep Focus Forward•5 minutes
  • AID & COIN Frameworks for Missed Commitments•7 minutes
  • Escalation Path•5 minutes
  • Distinguishing Excuses from Legitimate Barriers•7 minutes
  • Recovery Plan Model•5 minutes
  • Establishing Consequences and Next Steps •7 minutes
  • Monitoring and Check-Ins•9 minutes
4 readings•Total 60 minutes
  • Read more about Conflict Styles, Performance Diagnosis, and Contextual Factors•15 minutes
  • Read more about Using Data, Feedback, and IDPs to Drive Improvement•15 minutes
  • Read more about Managing Emotions, Building Safety, and Behavior-Focused Dialogue•15 minutes
  • Read more about Holding Teams Accountable While Maintaining Trust and Inclusion•15 minutes
5 assignments•Total 120 minutes
  • Graded Quiz: Managing Underperformance and Difficult Conversations•60 minutes
  • Practice Quiz: Diagnosing Underperformance•15 minutes
  • Practice Quiz: Improvement Plans•15 minutes
  • Practice Quiz: Managing Emotions•15 minutes
  • Practice Quiz: Conducting Accountability Conversations•15 minutes
1 plugin•Total 10 minutes
  • Coaching for Development Lab•10 minutes

This module shifts focus from individual conversations to team-level systems, helping leaders embed feedback, recognition, learning, delegation, and reflection into everyday work practices.

What's included

22 videos4 readings5 assignments1 plugin

22 videos•Total 191 minutes
  • The Power of Micro-Feedback in High-Performing Teams •9 minutes
  • Timing is the SuperPower•7 minutes
  • Tools to Integrate Daily Feedback Loops•8 minutes
  • Leader Rituals to Sustain the Loop•7 minutes
  • Encouraging Peer-to-Peer Feedback•5 minutes
  • Peer Feedback Scripts•10 minutes
  • Motivation Profiles: What Actually Drives People?•6 minutes
  • Motivation in Action•7 minutes
  • Key Takeaway•6 minutes
  • Designing Meaningful, Low-Cost Recognition Routines•9 minutes
  • Recognitions Do's and Dont's•9 minutes
  • Aligning Recognition with Team & Individual Needs•8 minutes
  • Recognition Delivery Channels•10 minutes
  • What Makes a Good Retrospective?•8 minutes
  • Focus on Behaviours + Systems•9 minutes
  • Facilitating Structured Conversations for Improvement•10 minutes
  • Delegation Models and Task Matching•12 minutes
  • How to Match Style to Skill + Will•15 minutes
  • Setting up Delegation for Success•9 minutes
  • Checkpoint Agenda•12 minutes
  • Managing the Risks of Delegation Without Micromanaging •7 minutes
  • Smart Monitoring - Not Micromanaging•9 minutes
4 readings•Total 60 minutes
  • Read more about Giving Effective Feedback in Daily Work•15 minutes
  • Read more about Using Recognition to Build Motivation, Resilience, and Well-Being•15 minutes
  • Read more about Facilitating Focused, Safe, and Productive Retrospectives•15 minutes
  • Read more about Delegation as a Tool for Empowerment and Growth•15 minutes
5 assignments•Total 120 minutes
  • Graded Quiz: Building a Culture of Continuous Improvement•60 minutes
  • Practice Quiz: Everyday Feedback•15 minutes
  • Practice Quiz: Recognition and Motivation•15 minutes
  • Practice Quiz: Team Retrospectives•15 minutes
  • Practice Quiz: Effective Delegation for Development•15 minutes
1 plugin•Total 10 minutes
  • Improvement Mindset Simulator•10 minutes

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