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Building and Managing High-Performance Teams

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Building and Managing High-Performance Teams

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Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
Intermediate level

Recommended experience

1 week to complete
at 10 hours a week
Flexible schedule
Learn at your own pace

What you'll learn

  • Master the Tuckman model to guide teams through development stages.

  • Learn how to foster team diversity and improve collaboration using Belbin’s Team Roles.

  • Develop key facilitation skills to lead meetings and drive team innovation.

  • Apply effective decision-making models to make sound choices in group settings.

Details to know

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Recently updated!

January 2026

Assessments

5 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Leadership & Management Training for Tech Managers Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

This course features Coursera Coach!

A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the course. In this course, you'll discover the key strategies and tools needed to build and lead high-performance teams within the tech industry. You’ll gain insights into team development, decision-making, and performance management that will help you navigate challenges and foster collaboration. The course takes you step-by-step through the process of selecting the right people, aligning team goals, and ensuring success at every stage. You will also learn how to facilitate effective meetings and make data-driven decisions that drive team performance. You'll start by understanding the core concepts of team management, including team purpose, processes, and the Tuckman team development model. Then, you'll dive into advanced topics like facilitating creativity, using decision-making models, and managing performance without authority. The course emphasizes practical strategies that you can apply directly to your team, with a focus on communication, conflict resolution, and feedback, ensuring that you're equipped to lead effectively at all levels. This course is designed for managers looking to enhance their ability to lead diverse teams, improve team dynamics, and drive performance. It's ideal for those in leadership roles who want to sharpen their skills and gain actionable insights. While no prior leadership experience is required, it’s best suited for those already in or preparing for managerial positions. This is an intermediate-level course. By the end of the course, you will be able to build high-performing teams, apply decision-making models for optimal results, conduct impactful performance reviews, and manage team dynamics effectively.

In this module, we will explore how to build and lead high-performance teams by aligning team purpose, selecting the right people, and streamlining processes. You will learn to facilitate meetings, encourage innovation, and apply models like Tuckman’s team development and Belbin’s team roles to optimize performance. Additionally, we will dive into decision-making frameworks and strategies for managing without authority, empowering you to lead successfully.

What's included

19 videos2 readings1 assignment

19 videos•Total 193 minutes
  • Introduction•1 minute
  • Purpose, People, Process: The Core of Effective Management•6 minutes
  • Building Effective Teams: Understanding and Using the Tuckman Team Development Model•8 minutes
  • Harnessing Team Diversity: Applying Belbin's Team Roles for Optimal Performance•9 minutes
  • Team Charters 101: Structuring Your Team for Success•10 minutes
  • Effective Meetings and Facilitation•29 minutes
  • Effective Facilitation: Guiding Successful Meetings and Discussions•10 minutes
  • Facilitating Innovative Thinking: Brainstorming, Mind-Mapping, and Idea Organization•9 minutes
  • Root-Cause and Fishbone Analysis: Proactive Problem-Solving•8 minutes
  • Effective Decision-Making Techniques in Group Settings•10 minutes
  • The Manager as Decision-Maker•10 minutes
  • Ideal Decision-Making•8 minutes
  • The Rational Decision-Making Model•14 minutes
  • Limitations of Rational Decision-Making•6 minutes
  • The PDCA Cycle in Problem-Solving and Decision-Making•6 minutes
  • Managing Without Authority•11 minutes
  • The PIECE Model: Amplifying Leadership Influence Without Authority•9 minutes
  • Managerial Persuasion: Core Concepts and Applications•21 minutes
  • Staying Technically Relevant as a Tech/IT Manager•9 minutes
2 readings•Total 20 minutes
  • Introduction to the Course 'Building and Managing High-Performance Teams'•10 minutes
  • Full Specialization Resources•10 minutes
1 assignment•Total 15 minutes
  • Team Management: Building, Leading, and Facilitating High-Performance Teams - Assessment•15 minutes

In this module, we will guide you through key aspects of performance management, including setting clear goals, monitoring progress, and delivering feedback. You will learn to leverage frameworks like SMART goals and OKRs for alignment, use regular one-on-one meetings for coaching, and master feedback techniques for continuous improvement. We’ll also cover how to navigate performance appraisals and salary discussions with clarity and professionalism.

What's included

16 videos1 assignment

16 videos•Total 144 minutes
  • Introduction: Performance Management•1 minute
  • Managing Performance•9 minutes
  • Effective Performance Management: Strategies and Tools•7 minutes
  • Strategic Leadership: From Vision to Reality•9 minutes
  • Goal Setting Theory and SMART Goals: Principles for Effective Performance Management•10 minutes
  • Effective Goal-Setting with OKRs•15 minutes
  • One-on-One Meetings: Your Platform for Coaching and Connection•5 minutes
  • One-on-One Meeting Practices: From Announcement to Execution•12 minutes
  • Effective Performance Coaching Model for Regular One-on-One Meetings•5 minutes
  • Asking Good Questions and Encouraging Self-Reflection in One-on-One Meetings•8 minutes
  • Giving Effective Feedback•6 minutes
  • Keys to Delivering Impactful Feedback in the Workplace•7 minutes
  • SBI-I Feedback Model•13 minutes
  • The 6 Feedback Response Types and How to Address Them•6 minutes
  • Performance Appraisal and Reviews•23 minutes
  • Salary Discussions During Performance Reviews and Evolving Trends in Performance Reviews•6 minutes
1 assignment•Total 15 minutes
  • Performance Management - Assessment•15 minutes

In this module, we will focus on the role of effective communication and conflict resolution in leadership. You will explore strategies for setting communication expectations within your team, handling difficult decisions, and managing conflicts. Additionally, we’ll cover techniques for communicating with senior management and navigating challenging dynamics with colleagues and bosses, ensuring you can lead with clarity, empathy, and professionalism.

What's included

14 videos1 reading3 assignments

14 videos•Total 109 minutes
  • Introduction•2 minutes
  • Clear Communication: Essential Strategies for New Managers•4 minutes
  • Setting Communication Expectations for Your Team•3 minutes
  • A List of Communication Practices for Managers•6 minutes
  • Lead by Example: Aligning Words and Deeds•2 minutes
  • Choosing the Right Medium•7 minutes
  • Improving Professional Communication: Listening, Speaking, Writing, and Presenting•16 minutes
  • How to Communicate with Senior Management•6 minutes
  • Communicating Difficult Decisions•13 minutes
  • Saying No with Confidence•14 minutes
  • Conflict Resolution Strategies•12 minutes
  • A Step-by-Step Conflict Resolution Approach•6 minutes
  • Confronting and Dealing with Difficult People•13 minutes
  • Dealing with a Challenging Boss•5 minutes
1 reading•Total 10 minutes
  • Conclusion to the Course 'Building and Managing High-Performance Teams'•10 minutes
3 assignments•Total 90 minutes
  • Communication and Conflict Resolution - Assessment•15 minutes
  • Full Course Assessment•60 minutes
  • Full Course Practice Assessment•15 minutes

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Frequently asked questions

The "Building and Managing High-Performance Teams" course provides key insights and practical strategies for constructing, leading, and managing high-performing teams in the tech industry. The course covers essential aspects of team management, including team development stages, decision-making techniques, performance management, communication, and conflict resolution. It is designed to help tech managers navigate the complexities of leading diverse teams, fostering collaboration, and creating a productive work environment that drives success.

Upon completing this course, you will be equipped with the skills and tools necessary to build and lead high-performance teams. You will understand how to navigate team development stages, make effective decisions, set clear goals, and foster a culture of innovation and collaboration. Additionally, you will gain proficiency in conducting one-on-one meetings, delivering constructive feedback, resolving conflicts, and communicating effectively within your team and with senior management.

This course is intended for professionals who are currently in, or are transitioning into, management roles in tech. A basic understanding of team dynamics and management principles is helpful, but prior in-depth managerial experience is not required. The course is designed to provide foundational knowledge on team management and leadership skills, making it accessible to new managers and those looking to enhance their leadership capabilities.

This course is ideal for tech professionals in managerial roles, as well as those aspiring to take on leadership responsibilities in the future. If you are responsible for managing teams, driving team performance, or overseeing projects within a tech environment, this course will provide you with the frameworks and strategies to improve team outcomes and leadership effectiveness. It is especially beneficial for individuals looking to strengthen their team management skills and enhance collaboration in tech settings.

The course consists of approximately 10 hours of video content. You can expect to spend around 10 hours completing the entire course, depending on your pace. It is designed to be completed at your own speed, allowing you to revisit materials and apply the strategies as you progress through the course.

Yes, you can preview the first video and view the syllabus before you enroll. You must purchase the course to access content not included in the preview.

If you decide to enroll in the course before the session start date, you will have access to all of the lecture videos and readings for the course. You’ll be able to submit assignments once the session starts.

Once you enroll and your session begins, you will have access to all videos and other resources, including reading items and the course discussion forum. You’ll be able to view and submit practice assessments, and complete required graded assignments to earn a grade and a Course Certificate.

If you complete the course successfully, your electronic Course Certificate will be added to your Accomplishments page - from there, you can print your Course Certificate or add it to your LinkedIn profile.

This course is currently available only to learners who have paid or received financial aid, when available.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,