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URL: https://www.coursera.org/learn/customer-experience-delight-customers?specialization=customer-service

⇱ Customer Experience: How To Delight Customers | Coursera

Customer Experience: How To Delight Customers

Customer Experience: How To Delight Customers

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Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace
Gain insight into a topic and learn the fundamentals.
1 hour to complete
Flexible schedule
Learn at your own pace

Build your subject-matter expertise

This course is part of the Customer Service, Customer Support, Customer Experience Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 3 modules in this course

Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer.

You will also learn how to identify potential friction points in your business where customers might be potentially unhappy, and turn those moments into ones where you delight clients.

What's included

3 videos

3 videos•Total 11 minutes
  • Welcome to the course•2 minutes
  • Extra things you can give away that delights clients•3 minutes
  • Examples of how to take a product and make it delight•7 minutes

What's included

4 videos

4 videos•Total 13 minutes
  • The CEO providing customer service•5 minutes
  • Learn how your competitors delight their clients by becoming their customer•2 minutes
  • Delighting by giving away access to exclusive memberships or features•2 minutes
  • Simple things you can do that delight clients in a disproportionately big way•3 minutes

What's included

2 videos1 assignment

2 videos•Total 11 minutes
  • Exercise: Find friction points and turn them into opportunities to delight•3 minutes
  • Answers for how to decrease friction and delight •7 minutes
1 assignment•Total 30 minutes
  • Course test•30 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Alex Genadinik
117 Courses•33,565 learners

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Frequently asked questions

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,