Engage Customers With an Online Store
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Engage Customers With an Online Store
This course is part of Google Digital Customer Engagement Specialization
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What you'll learn
Create an engaging customer experience online using best practices
Optimize a checkout flow for customers
Understand how to get products to customers
Describe the order fulfillment process through checkout, point of sale (POS), shipping, and delivery
Details to know
2 assignments
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There are 3 modules in this course
In this course, you will learn how to engage with customers online. Youβll explore how the online checkout process works and how to entice customers to purchase a product. Youβll also learn how to move customers efficiently through the flow of an online store. Youβll end the course by learning about the importance of creating a successful path to purchase for customers and how the order fulfillment and shipping process works.
By the end of this course, you will be able to: - Use best practices to create an engaging customer experience online - Describe the order fulfillment process through checkout, point of sale (POS), shipping, and delivery - Explain how checkout flow works - Optimize a checkout flow for customers - Understand how to get products to customers
You will learn how to engage with customers online and explore best practices for customer engagement. You'll learn about responsive and mobile-first design approaches and how to determine which is best for your e-commerce store.
What's included
2 videos3 readings1 plugin
2 videosβ’Total 5 minutes
- Engaging customers with an online storeβ’1 minute
- Create an engaging online experience for customers β’4 minutes
3 readingsβ’Total 24 minutes
- Responsive and mobile-first design for e-commerce storesβ’8 minutes
- Tips for increasing customer engagement β’8 minutes
- Case study: How T|W Tote designed their website to engage with customersβ’8 minutes
1 pluginβ’Total 30 minutes
- Explore: Best practices for customer engagementβ’30 minutes
You will explore the online checkout process and learn how to entice customers to purchase a product. You'll learn how to optimize a website to improve sales. You'll also learn about the importance of creating a successful path to purchase for customers and how the order fulfillment and shipping process works.
What's included
4 videos2 readings1 assignment1 plugin
4 videosβ’Total 14 minutes
- Introduction to the checkout process β’4 minutes
- Common reasons for cart abandonment β’3 minutes
- Taylor - Optimize a website to improve salesβ’3 minutes
- Get products to customers β’4 minutes
2 readingsβ’Total 12 minutes
- Tips for reducing cart abandonmentβ’8 minutes
- Activity Exemplar: Evaluate the checkout process for an e-commerce storeβ’4 minutes
1 assignmentβ’Total 30 minutes
- Activity: Evaluate the checkout process for an e-commerce store β’30 minutes
1 pluginβ’Total 30 minutes
- Explore: The e-commerce supply chain β’30 minutes
You will review everything youβve learned and take the final assessment.
What's included
1 reading1 assignment
1 readingβ’Total 10 minutes
- Wrap-upβ’10 minutes
1 assignmentβ’Total 50 minutes
- Course 5 challenge: Engage customers with an online store β’50 minutes
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Frequently asked questions
Digital marketing is about connecting people and brands online. Digital marketing uses social media, display advertising, email, search engines, and other online channels to attract and engage customers, encourage them to make purchases, and build customer loyalty.
E-commerce refers to the trading of goods and services over the internet. E-commerce uses online platforms to buy and sell products and services, which includes designing an online store, crafting product listings, conducting market research, fulfilling orders, and analyzing store performance.
Digital marketing and e-commerce specialists perform a variety of tasks related to advertising and selling online. Different companies define these roles in various ways, but there is often overlap between them. Some common responsibilities include planning and creating ads and other content for websites, social media, and email; optimizing content for search engines; analyzing data to gain marketing insights; managing online stores; and creating and updating product listings.
During the pandemic, hiring for digital marketing and e-commerce related jobs boomed as more businesses moved onlineβbetween February and April 2020, e-commerce grew more than it had in the previous decade. Research shows that there were 40,000+ digital marketing and e-commerce job openings in the past 12 months in the U.S., and the number of available roles is projected to grow in the coming years. The rise of automation, machine learning, and new technologies in e-commerce and digital marketing means candidates will be expected to demonstrate knowledge in the use of digital technologies, which is currently a skills gap that leaves roles unfilled. People can prepare for jobs in these fields through this new entry-level Google Career Certificate.
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