Listening and Engagement on Social Media
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Listening and Engagement on Social Media
This course is part of Google Digital Customer Engagement Specialization
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What you'll learn
Social listening and why itβs important
Popular social listening tools and how to use them
Tips for effective social listening
How to engage in customer communication
Details to know
7 assignments
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There are 4 modules in this course
In this course, you will focus on listening and engagement in the context of social media marketing. Youβll learn the importance of social listening and how to use popular social listening tools. Then, youβll explore ways to develop relationships with customers and build brand authority.
By the end of this course, you will be able to: - Define social listening and discuss why itβs important - Introduce popular social listening tools and how to use them - Provide tips for effective social listening - Understand how to boost engagement on social media - Discuss how to communicate and develop relationships with customers - Discuss how to respond to different types of customer communication on social media - Understand how to write, design, and repurpose engaging content for social media - Describe how to develop a brand voice on social media
Youβll learn the importance of social listening and how to use popular social listening tools.
What's included
3 videos3 readings2 assignments
3 videosβ’Total 11 minutes
- Listening and engagementβ’2 minutes
- The importance of social listening β’4 minutes
- Social listening strategiesβ’5 minutes
3 readingsβ’Total 32 minutes
- Case study: How EatMoveRest improves content with social listeningβ’20 minutes
- Popular social listening toolsβ’8 minutes
- Activity Exemplar: Use social listening to gain insightsβ’4 minutes
2 assignmentsβ’Total 40 minutes
- Activity: Use social listening to gain insightsβ’30 minutes
- Test your knowledge: Social listeningβ’10 minutes
You'll learn how to grow your audience and boost your engagement on social media.
What's included
2 videos4 readings2 assignments
2 videosβ’Total 8 minutes
- Social media engagement β’5 minutes
- How to use YouTube to grow your audienceβ’3 minutes
4 readingsβ’Total 28 minutes
- Respond to social media usersβ’8 minutes
- Activity Exemplar: Respond to customer commentsβ’4 minutes
- Influencer marketingβ’8 minutes
- Social marketing on mobileβ’8 minutes
2 assignmentsβ’Total 40 minutes
- Activity: Respond to customer commentsβ’30 minutes
- Test your knowledge: Engage customersβ’10 minutes
You'll learn how to design engaging content for social media using various free and paid tools for visual editing.
What's included
3 videos4 readings2 assignments
3 videosβ’Total 15 minutes
- Write for social mediaβ’5 minutes
- Develop your brand voice on social media β’5 minutes
- Repurpose content on social media β’5 minutes
4 readingsβ’Total 32 minutes
- Case study: How BLK & Bold found its brand voiceβ’8 minutes
- Design engaging content for social mediaβ’8 minutes
- Make social media posts accessibleβ’8 minutes
- What is Canva?β’8 minutes
2 assignmentsβ’Total 194 minutes
- Activity: Design a social media postβ’180 minutes
- Test your knowledge: Compose engaging content β’14 minutes
You'll review everything youβve learned and take the final assessment.
What's included
1 reading1 assignment
1 readingβ’Total 10 minutes
- Wrap-upβ’10 minutes
1 assignmentβ’Total 50 minutes
- Course 3 challenge: Listening and engagement on social mediaβ’50 minutes
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Digital marketing is about connecting people and brands online. Digital marketing uses social media, display advertising, email, search engines, and other online channels to attract and engage customers, encourage them to make purchases, and build customer loyalty.
E-commerce refers to the trading of goods and services over the internet. E-commerce uses online platforms to buy and sell products and services, which includes designing an online store, crafting product listings, conducting market research, fulfilling orders, and analyzing store performance.
Digital marketing and e-commerce specialists perform a variety of tasks related to advertising and selling online. Different companies define these roles in various ways, but there is often overlap between them. Some common responsibilities include planning and creating ads and other content for websites, social media, and email; optimizing content for search engines; analyzing data to gain marketing insights; managing online stores; and creating and updating product listings.
During the pandemic, hiring for digital marketing and e-commerce related jobs boomed as more businesses moved onlineβbetween February and April 2020, e-commerce grew more than it had in the previous decade. Research shows that there were 40,000+ digital marketing and e-commerce job openings in the past 12 months in the U.S., and the number of available roles is projected to grow in the coming years. The rise of automation, machine learning, and new technologies in e-commerce and digital marketing means candidates will be expected to demonstrate knowledge in the use of digital technologies, which is currently a skills gap that leaves roles unfilled. People can prepare for jobs in these fields through this new entry-level Google Career Certificate.
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