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URL: https://www.coursera.org/learn/google-listening-and-engagement-on-social-media

⇱ Listening and Engagement on Social Media | Coursera


Listening and Engagement on Social Media

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Listening and Engagement on Social Media

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Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

Gain insight into a topic and learn the fundamentals.
Beginner level

Recommended experience

8 hours to complete
Flexible schedule
Learn at your own pace

What you'll learn

  • Social listening and why it’s important

  • Popular social listening tools and how to use them

  • Tips for effective social listening

  • How to engage in customer communication

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

7 assignments

Taught in English

Build your subject-matter expertise

This course is part of the Google Digital Customer Engagement Specialization
When you enroll in this course, you'll also be enrolled in this Specialization.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate

There are 4 modules in this course

In this course, you will focus on listening and engagement in the context of social media marketing. You’ll learn the importance of social listening and how to use popular social listening tools. Then, you’ll explore ways to develop relationships with customers and build brand authority.

By the end of this course, you will be able to: - Define social listening and discuss why it’s important - Introduce popular social listening tools and how to use them - Provide tips for effective social listening - Understand how to boost engagement on social media - Discuss how to communicate and develop relationships with customers - Discuss how to respond to different types of customer communication on social media - Understand how to write, design, and repurpose engaging content for social media - Describe how to develop a brand voice on social media

You’ll learn the importance of social listening and how to use popular social listening tools.

What's included

3 videos3 readings2 assignments

3 videosβ€’Total 11 minutes
  • Listening and engagementβ€’2 minutes
  • The importance of social listening β€’4 minutes
  • Social listening strategiesβ€’5 minutes
3 readingsβ€’Total 32 minutes
  • Case study: How EatMoveRest improves content with social listeningβ€’20 minutes
  • Popular social listening toolsβ€’8 minutes
  • Activity Exemplar: Use social listening to gain insightsβ€’4 minutes
2 assignmentsβ€’Total 40 minutes
  • Activity: Use social listening to gain insightsβ€’30 minutes
  • Test your knowledge: Social listeningβ€’10 minutes

You'll learn how to grow your audience and boost your engagement on social media.

What's included

2 videos4 readings2 assignments

2 videosβ€’Total 8 minutes
  • Social media engagement β€’5 minutes
  • How to use YouTube to grow your audienceβ€’3 minutes
4 readingsβ€’Total 28 minutes
  • Respond to social media usersβ€’8 minutes
  • Activity Exemplar: Respond to customer commentsβ€’4 minutes
  • Influencer marketingβ€’8 minutes
  • Social marketing on mobileβ€’8 minutes
2 assignmentsβ€’Total 40 minutes
  • Activity: Respond to customer commentsβ€’30 minutes
  • Test your knowledge: Engage customersβ€’10 minutes

You'll learn how to design engaging content for social media using various free and paid tools for visual editing.

What's included

3 videos4 readings2 assignments

3 videosβ€’Total 15 minutes
  • Write for social mediaβ€’5 minutes
  • Develop your brand voice on social media β€’5 minutes
  • Repurpose content on social media β€’5 minutes
4 readingsβ€’Total 32 minutes
  • Case study: How BLK & Bold found its brand voiceβ€’8 minutes
  • Design engaging content for social mediaβ€’8 minutes
  • Make social media posts accessibleβ€’8 minutes
  • What is Canva?β€’8 minutes
2 assignmentsβ€’Total 194 minutes
  • Activity: Design a social media postβ€’180 minutes
  • Test your knowledge: Compose engaging content β€’14 minutes

You'll review everything you’ve learned and take the final assessment.

What's included

1 reading1 assignment

1 readingβ€’Total 10 minutes
  • Wrap-upβ€’10 minutes
1 assignmentβ€’Total 50 minutes
  • Course 3 challenge: Listening and engagement on social mediaβ€’50 minutes

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV. Share it on social media and in your performance review.

Instructor

Google
386 Coursesβ€’16,918,418 learners

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Frequently asked questions

Digital marketing is about connecting people and brands online. Digital marketing uses social media, display advertising, email, search engines, and other online channels to attract and engage customers, encourage them to make purchases, and build customer loyalty. 

E-commerce refers to the trading of goods and services over the internet. E-commerce uses online platforms to buy and sell products and services, which includes designing an online store, crafting product listings, conducting market research, fulfilling orders, and analyzing store performance.

Digital marketing and e-commerce specialists perform a variety of tasks related to advertising and selling online. Different companies define these roles in various ways, but there is often overlap between them. Some common responsibilities include planning and creating ads and other content for websites, social media, and email; optimizing content for search engines; analyzing data to gain marketing insights; managing online stores; and creating and updating product listings.

During the pandemic, hiring for digital marketing and e-commerce related jobs boomed as more businesses moved onlineβ€”between February and April 2020, e-commerce grew more than it had in the previous decade. Research shows that there were 40,000+ digital marketing and e-commerce job openings in the past 12 months in the U.S., and the number of available roles is projected to grow in the coming years. The rise of automation, machine learning, and new technologies in e-commerce and digital marketing means candidates will be expected to demonstrate knowledge in the use of digital technologies, which is currently a skills gap that leaves roles unfilled. People can prepare for jobs in these fields through this new entry-level Google Career Certificate.

Digital marketing and e-commerce share many of the same tools. Learners will be able to gain knowledge in tools and platforms including social media platforms, social media marketing, email marketing frameworks, customer journey mapping, audience segmentation, marketing funnel, and finally, SMART, SWOT and PESTLE frameworks.

No prior experience with design or specific tools is required. All you need is an interest in creating great user experiences for apps, websites, and physical products!

We highly recommend taking the courses in the order presented, as the content builds on information from earlier courses. This is the third course in a series of six courses that make up the Google Digital Customer Engagement.

To access the course materials, assignments and to earn a Certificate, you will need to purchase the Certificate experience when you enroll in a course. You can try a Free Trial instead, or apply for Financial Aid. The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile.

Yes. In select learning programs, you can apply for financial aid or a scholarship if you can’t afford the enrollment fee. If fin aid or scholarship is available for your learning program selection, you’ll find a link to apply on the description page.

Financial aid available,